By: Cecil L. – Customer Services Team Manager
Customers have become increasingly wary when a set of unknown digits appears on their screens. But honestly, with the growing number of spam and phishing attempts, who can blame them? Nevertheless, these potential clients’ responses might hurt innocent businesses that rely on making cold calls to market their services.
Indeed, when your business’s phone number is blocked or marked publically as spam, it can be impossible for you to reach those in need of your services. This status can cause your performance metrics to plummet or prevent you from providing your customers with critical, time-sensitive information.
The good news is that once you figure out why your numbers are being flagged or blocked, there are actions you can take to make your answer rates soar.
The Reasons Your Numbers Are Being Flagged or Blocked
- Customers and Leads Report Numbers on Shared Apps
The leading reason your phone numbers have been blocked is that the people you have already reached out to, whether they are hot or cold leads, have already reported your number as “spam,” “scam,” or “fraud.” These would-be customers typically register your number with a third-party application, allowing other users to access their categorization.
Apps like Hiya, Truecaller, and Whoscall will update when users report a new phone number as spam. Everyone who has downloaded the app becomes informed and likewise becomes suspicious of that number. Essentially, people might already know your spam potential even before you call, significantly the potential they answer the phone.
Depending on how many times the exact number has been flagged, the app might display a warning message when phones receive an incoming call from that same number. If enough people file your number as “fraud,” the respective app may end up blocking all calls from you, reducing your business’s overall impact.
- Why Did They Report Your Number?
|Genuine belief in fraud||Too many calls in a short period||Negative experience with an agent||Unrecognizable phone number|
Typically, customers will report or block your phone number if they believe you’re selling an illegitimate service or product. They might also flag your number if you have called them too many times and have started to annoy them. Be careful not to reach out to leads too often within a short period. It could be the cause of your lower answer rates.
Unfortunately, another frustrating reason people might be reporting your business number as a “scam” or “fraud” is that they had a bad interaction with your agent who communicated harshly, unpleasantly, or aggressively. Finally, customers might also flag your business as spam because they don’t recognize the number.
- Telecommunications Carriers Flag Your Number
When you use virtual DID Numbers to call your clients, it appears as though your business has a local presence, increasing the likelihood that customers pick up the phone. However, carriers will often flag them for suspicious behavior when you overuse these numbers.
Telecommunication carriers have intelligent analytical software to distinguish between legitimate calls and robocalling. The technology also tracks the frequency of these calls. Ultimately, their goal is to protect their customers from spam calls. Most of the time, they block the phone numbers that are dialing too heavily.
- Why Did They Flag Your Number?
Try not to use a single number to reach out to your clients more than 100 times a day as a rule of thumb. Anything greater than 100 will stand out to carriers, compelling them to take action. Once they flag your phone number, DID or otherwise, it becomes much more heavily monitored, maximizing its potential to be blocked altogether.
Does It Truly Matter If Your Number is Blocked?
Before you invest your limited time and resources into establishing proactive and preventative measures for keeping your phone numbers from being marked as spam, it’s critical that you be transparent and upfront with your goals.
- Is the number essential to my business reputation?
- Have I already created relationships using that number?
- Will it harm my business to lose this phone number?
- Do I plan on repeating the actions that got my number flagged in the first place?
If you need to use your phone numbers at high volumes and understand the risks of doing so, it might not be worth it to change any of your outbound calling practices.
How to Protect Your Phone Number
- Regularly Check Your Numbers
You should monitor whether or not your phone numbers have been marked as spam or flagged immediately after you buy them and every following day. CommPeak gives you practical instructions for checking all the third-party apps. Read here.
Instead of going through all those steps, you can also use CommPeak’s Spam Checker! Our helpful tool does all the work for you, evaluating different platforms and giving you the most accurate, updated information about your phone numbers.
- Whitelist Your Number
The most popular spam checker apps have the option to whitelist your number. For instance, on Truecaller, you can search for your number that is already reported spam and mark it instead as “not spam,” decreasing its overall fraud score.
- Register as a Business Number
These same apps will sometimes allow you to register your number as a “business number.” This decision will prevent customers from seeing an unknown number and automatically thinking it’s spam. They will know a legitimate business is calling.
- Follow Ethical Communication Behavior
Make sure your agents are speaking to your customers and leads pleasantly. If you suspect that specific agents are not delivering the positive experiences you expect, you can monitor their conversations using CommPeak’s Speech-to-Text tool.
- Recall Customers With the Same Number
Dial with the same number you initially used when reaching out to customers with whom you’ve already established a relationship. They’ll be much quicker to answer you, knowing who is on the other line and understanding immediately that it’s not spam.
- Properly Configure Your Auto Dialer
If you’re using automatic dialing software like the CommPeak Dialer, make sure you don’t use the same outgoing caller ID too many times in a single day. Speak to the Professional Services to ensure that your auto dialer is configured optimally.
- Contact Your Provider’s DID Support Team
Whenever you require additional support regarding your DID Numbers, you should always be able to reach out to your provider. CommPeak’s team is available 24/7/365 and ready to help you find another way to prevent your numbers from being flagged or marked as spam.
Choose Reliable DID Numbers from CommPeak
With CommPeak’s DID Numbers, you call like a local, ensuring your answer rates will surge. Moreover, when you choose our spam-free commitment numbers, we guarantee that if your number has already been reported, we’ll give you a replacement DID number at no charge! Our goal is to help you succeed and boost your performance metrics.
Get started with the telecommunication provider that’s invested in your success. Contact sales today.