Your VoIP and Call Center Partner (Video)

Check out our cool new video…. it’ s short and fun so crank up the volume!

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What Do You Know About Server Farms?

A server farm or server cluster is a collection of computer servers – usually maintained by an organization to supply server functionality far beyond the capability of a single machine. Server farms often consist of thousands of computers which require a large amount of power to run and to keep cool. At the optimum performance […]

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What is Network Security?

Network security consists of the policies adopted to prevent and monitor authorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Users choose or are assigned an ID and password or other authenticating […]

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Commpeak Telemarketing in Action

Telemarketing (sometimes known as inside sales or telesales) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be […]

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What is CommPeak Predictive Dialer?

A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available. When dialing numbers one at a […]

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Understanding TDoS Attacks On Your VoIP Telephony System

Surprisingly, one of the most disruptive techniques of compromising your brand-new VOIP telephony system has been around for years. Nonetheless, it is still very hard to fight and prevent. We are talking about the Denial of Service attacks of course, or their more telephony-specific variety called Telephony Denial of Service attacks (TDoS). What are TDoS […]

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Understanding Jitter and Packet Loss and How They Can Impact The Call Quality Of Your VoIP Telephony System

Keeping up with our best practices, today we’re offering you more insight into successful implementation and use of your VoIP telephony system, regardless of which communication solution of Commpeak.com you are using (direct inward dialing numbers, short duration termination, etc). Some of the most frequent VoIP quality issues involve what are known as jitter and […]

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Preventing Toll Fraud When Using SIP Trunking Services

We hope you have already embraced all the benefits of SIP trunking and are using it to increase the efficiency of your business communications. We also hope that you stick to security protection measures described in this blog post. Today, we’d like to look deeper into one of the threats looming over the effectiveness of […]

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The Benefits of SIP Trunking Over PRI

What are PRI and SIP trunking? How are they different? Which one can offer more benefits for your business? In this post, we will try to answer all of these questions and help you make the right choice. What are these two services? If we put it simply, PRI and SIP trunking are two ways […]

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Vanity Phone Numbers: Explore Their Marketing Potential

Is your company already benefiting from a toll-free number? Don’t worry, we are not going to recite the perks all over again. If you have been following our blog or have done a little research, you already have a solid list of reasons to use toll-free origination. Today, we’d like to go a bit deeper […]

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