The Benefits of Predictive Dialers in Call Centers

0

Call centers live and breathe high call volume and capacity, and for this reason the predictive dialer (aka automatic dialer) is a key tool in making massive amounts of calls among customer service and call centers. Aside from the obvious benefit of agent efficiency of predictive dialers there are additional advantages which are often overlooked. […]

December 3, 2012 / By Sasha

Read More

Answering the Need for Short Duration & Dialer Termination

0

We are happy to inform that CommPeak now offers Short Duration and Dialer Termination for call centers! Answering a growing global demand for a reliable and high-quality dialer and short duration VoIP, CommPeak delivers what major carriers fail to provide to contact and service centers worldwide. Matchless auto-dialers and per-second increments In order to have […]

November 7, 2012 / By Sasha

Read More