CommPeak Blog
March 30, 2021
Need to go remote with your call center due to COVID-19?
CommPeak is here to help you
CommPeak Blog
March 30, 2021
A new variable has transformed the “supply and demand” model: the customer experience. Consumers worldwide have expressed that business interactions play a significant factor…
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March 24, 2021
The prominence of remote work grew recently due to the outbreak of the global pandemic. Employees and executives alike were not allowed to access their…
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March 18, 2021
Your company’s call center, lately more often referred to as the contact center, is the heart of the organization. The center, aptly named, is the…
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March 10, 2021
The primary issues that once confronted the 20th-century contact center have been assuaged. However, the future is approaching faster than ever expected. The VoIP industry…
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March 4, 2021
Whether your company is a large call center that handles high call volumes every day or a small business that only caters to a niche…
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Tanya Omelianiuk
September 2, 2020
Every call center has tons of data not only on clients and leads, but on the quality of performance. When approached thoughtfully, metrics will signify…
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August 20, 2020
Modern call centers are getting really busy, even more busy than ever before. Managers have loads of data arriving through multiple channels connected by various…
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Veronika Petrenko
April 22, 2020
Running a call center is stressful — you have to manage thousands of calls and maintain the highest standards of customer services. If you want…
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March 26, 2020
Millions of people across the globe are now working remotely for the first time because of the coronavirus pandemic. Call centers, therefore, are under immense…
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