Tanya Omelianiuk
September 2, 2020
Every call center has tons of data not only on clients and leads, but on the quality of performance. When approached thoughtfully, metrics will signify…
Read moreModern call centers are getting really busy, even more busy than ever before. Managers have loads of data arriving through multiple channels connected by various…
Read moreRunning a call center is stressful — you have to manage thousands of calls and maintain the highest standards of customer services. If you want…
Read moreMillions of people across the globe are now working remotely for the first time because of the coronavirus pandemic. Call centers, therefore, are under immense…
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