Posts related to call centers tips

CommPeak Blog

July 19, 2021

Implementing VoIP solutions is a decision that saves companies an average of 30-50% while simultaneously increasing employee productivity. Indeed, that’s why…

CommPeak Blog

June 17, 2021

When the workday ends, many are left how the time went by so quickly. With a surmounting list of tasks to accomplish, it would be…

CommPeak Blog

June 10, 2021

As software engineers continue to automate social interactions and services, customers find themselves increasingly longing for human connectivity. That’s where the 21st-century contact center comes…

CommPeak Blog

May 19, 2021

Establishing a reputable contact center for your business is critical in this day and age, with 73% of consumers reporting positive human interaction factors…

CommPeak Blog

May 12, 2021

Contact center outsourcing involves the calculated decision to employ and manage a third-party service provider to conduct your business’s communication operations. The outsourced provider hires…

CommPeak Blog

April 28, 2021

Human connectivity has become increasingly elusive in today’s fast-paced world. Opportunities for genuine, fruitful communication disappear as fast as they arise. For contact centers, the…

CommPeak Blog

April 21, 2021

Operational efficiency and success depend on the tools contact centers choose to incorporate into their daily practices. When equipped with the proper communication solution, contact…

CommPeak Blog

March 30, 2021

A new variable has transformed the “supply and demand” model: the customer experience. Consumers worldwide have expressed that business interactions play a significant factor…

CommPeak Blog

March 24, 2021

The prominence of remote work grew recently due to the outbreak of the global pandemic. Employees and executives alike were not allowed to access their…

CommPeak Blog

March 18, 2021

Your company’s call center, lately more often referred to as the contact center, is the heart of the organization. The center, aptly named, is the…