Posts related to call centers tips

Tanya Omelianiuk

September 2, 2020

Every call center has tons of data not only on clients and leads, but on the quality of performance. When approached thoughtfully, metrics will signify…

Tanya Omelianiuk

August 20, 2020

Modern call centers are getting really busy, even more busy than ever before. Managers have loads of data arriving through multiple channels connected by various…

Veronika Petrenko

April 22, 2020

Running a call center is stressful — you have to manage thousands of calls and maintain the highest standards of customer services. If you want…

Veronika Petrenko

March 26, 2020

Millions of people across the globe are now working remotely for the first time because of the coronavirus pandemic. Call centers, therefore, are under immense…