What is VoIP Redundancy and Why is it Important for Successful VoIP Implementation?
With all the benefits that VoIP origination offers to small businesses and big international companies, there is still a vulnerable spot that makes many customers doubt whether the game is worth the candles. This is of course, the Internet connection. We’ve already talked about securing enough bandwidth and checking if there are any weak spots BEFORE implementing the new telephony system. However, there are things that you simply cannot control, like natural disasters or other force majeure circumstances, which will disrupt your Internet connection. It will lead to breaks in communication as well, which translates to lost opportunities and inability to talk to clients and partners.
There is no chance to control nature, but there is definitely a chance to reduce the dependency of your telephony system on the ISP. This is what we call Internet redundancy.
So, what is redundancy?
Imagine that you are going on a picnic and find out that the road is blocked. Instead of waiting until the way is cleared, you simply switch your route. A similar process occurs in your data network if the VoIP redundancy principle is complied with: the data simply travels an alternative route, thus, your communications do not suffer.
How to arrange Internet connection redundancy for VoIP?
The answer is quite simple – you need two Internet service providers. Many businesses are already using this approach, knowing that they can’t afford any connection downtime. The distribution of services between those two ISPs can be different. Some choose to assign different functions to them, and if one fails, its functions are automatically transferred to the other. Another scheme is to use one of the ISPs for backup purposes, i. e. most of the time it is non-active and used only in case of emergency.
Of course, using the services of two ISPs will be more expensive. This is why you have to evaluate reliability of your main provider and the costs your company incurs in cases of interruption in its services before making a well-informed decision on engaging another ISP. In most events, however, arranging Internet redundancy in this way pays off.
Another way to boost reliability, which is often overlooked, is to increase the number of connections between your telephony system and the Internet infrastructure. In this case, if one Internet cable is damaged, the remaining connections will serve to maintain your communications.
In essence, redundancy is about providing a backup plan for everything. We ensure redundancy of our telecommunication services, but alas, there are still some efforts required on your part to ensure uninterrupted functioning of your VoIP telephony system.
Just like any other cutting-edge technology, VoIP requires a complex approach to work at its highest efficiency, and Internet connection redundancy is its major component.
If you’d like to learn more about how a strong VoIP termination package with superb global coverage and redundancy can help your business, visit services page.