Outsourcing
For Outsourcing companies, the ability to account for a wide variety of customer needs is essential. These companies require flexible, elastic, and dynamic solutions to meet their evolving needs in real-time. Outsourcing contact centers depend on reliable and secure services, regardless of peak time.
CommPeak’s extensive experience has generated the most customizable solutions on the market. CommPeak appreciates BPOs’ need to routinely adapt to new industry standards and best practices, which is why we’ve made our services so effortlessly scalable, elastic, and flexible. Our innovative automated tools give your BPO the power to track and manage agent productivity, guaranteeing your BPO contact center maximizes opportunities.
CommPeak’s outsourced call center solutions for inbound and outbound calls can be configured to highly specified needs. As changes occur and agents need to switch their primary functions, CommPeak’s smart, prognostic tools can be easily reprogrammed.
CommPeak solutions drastically reduce wasted idle time. Our prognostic Dialer automatically dials numbers based on preconfigured logic. Illuminating insights by providing real-time analytics, our smart operation tools help your BPO agents optimize their time.
CommPeak’s full-suite communication solution maintains superior functionality even as BPO managers add and reduce extensions. CommPeak’s smart, automated tools are available on a modular basis and can be implemented as needed.
CommPeak’s outsourced call center solutions are deployable within minutes. With our intuitive interface and automatic CRM integration, call center outsourcing employees will master products like the Cloud PBX Stats system quickly, leaving them free to focus on essential tasks.
CommPeak supplies superior direct connections with an unparalleled number of Tier-1 providers. Working openly and creatively, CommPeak can consistently offer lower rates. Your BPO contact center has access to the most cost-effective communication solutions.
Nick, IT Manager, CommPeak Customer
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+44 7520 64 00 56
+44 7520 64 00 56
