Customer Success Manager

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.

• Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
• Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell 
• Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
• Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
• Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues

• 2+ years customer success or account management experience - Must
• Experience working for an international SaaS/Web/Tech company -Must
• Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
• Excellent verbal and written communications skills.
• Fluent spoken and written English, other languages is a plus!
• Driven, self-motivated, enthusiastic, and with a bias for action.
• Strong analytical skills, with the ability to translate data into insights

• Competitive compensation, based on experience and qualifications
• Private heath insurance and benefits
• Modern and comfortable office in the historical city center (Bekhterevs’kyi Ln.)
• Friendly team and comfortable working environment (corporate parties, movies, table games, etc.)
• Corporate training for professional development, conferences
• 20 work days paid vacation, paid sick leaves
• English classes with native speaker