Professional Services Specialist

In this role you will be responsible for leading integration and implementation processes. Assisting our customers in their onboarding process to our platform, ensuring a flawless customer experience, you will be troubleshooting critical issues, and working closely with R&D and customer success teams. 

• Work closely with external clients to gather requirements while composing a detailed business case, and defining product requirements.
• Support clients with on-boarding plans for technical resources; including operations, admin and troubleshooting roles. Provide guidance on training, coaching and mentoring of the client's technical team.
• Be the technical point of contact inside the company for all product related parties. Act as a 3rd level support- the highest escalation level for customer cases. 
• Anticipate and remove obstacles that slow down the implementation process
• Set up and fully configure new client accounts

This position might require on-call duty

• 2+ year’s experience working with VoIP Protocols (SIP) and Basic VoIP troubleshooting and understanding cloud services
• 1+ year experience working with networking (LAN, WAN, VPN, TCP, UDP, TLS, ICMP)
• Good knowledge of logic LAN Network infrastructure (LAN, VLAN, DNS, DHCP, Static IPs)

Advantages:

• Experience with API
• Experience with FreePBX platform
• Experience with Asterisk server
• Experience with Linux/UNIX OS
• IT system support knowledge
• Basic knowledge with Databases (MySQL and etc)
• Relevant courses and certifications (MCSE, CCNA...)
• Analyzing Sniffer traces (Wireshark, ngrep/sngrep & tcpdump, Voip-Monitor/Homer tool).