Professional Services Specialist

Work From Anywhere
Professional Services
Full-time

Description

In this role you will be responsible for leading integration and implementation processes. Assisting our customers in their onboarding process to our platform, ensuring a flawless customer experience, you will be troubleshooting critical issues, and working closely with R&D and customer success teams. 

Responsibilities

  • Work closely with external clients to gather requirements while composing a detailed business case, and defining product requirements.
  • Support clients with on-boarding plans for technical resources; including operations, admin and troubleshooting roles. Provide guidance on training, coaching and mentoring of the client's technical team.
  • Be the technical point of contact inside the company for all product related parties. Act as a 3rd level support- the highest escalation level for customer cases. 
  • Anticipate and remove obstacles that slow down the implementation process
  • Set up and fully configure new client accounts


This position might require on-call duty

Requirements

  • 2+ year’s experience working with VoIP Protocols (SIP) and Basic VoIP troubleshooting and understanding cloud services
  • 1+ year experience working with networking (LAN, WAN, VPN, TCP, UDP, TLS, ICMP)
  • Good knowledge of logic LAN Network infrastructure (LAN, VLAN, DNS, DHCP, Static IPs)

Advantages:

  • Experience with API
  • Experience with FreePBX platform
  • Experience with Asterisk server
  • Experience with Linux/UNIX OS
  • IT system support knowledge
  • Basic knowledge with Databases (MySQL and etc)
  • Relevant courses and certifications (MCSE, CCNA...)
  • Analyzing Sniffer traces (Wireshark, ngrep/sngrep & tcpdump, Voip-Monitor/Homer tool).

Any questions? Reach out to us directly via

Company Description

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Join the Global Team

I love working in CommPeak because I can feel the unity we create within our diversity.