Professional Services Specialist

Work From Anywhere
Professional Services


In this role you will be responsible for leading integration and implementation processes. Assisting our customers in their onboarding process to our platform, ensuring a flawless customer experience, you will be troubleshooting critical issues, and working closely with R&D and customer success teams. 


  • Work closely with external clients to gather requirements while composing a detailed business case, and defining product requirements.
  • Support clients with on-boarding plans for technical resources; including operations, admin and troubleshooting roles. Provide guidance on training, coaching and mentoring of the client's technical team.
  • Be the technical point of contact inside the company for all product related parties. Act as a 3rd level support- the highest escalation level for customer cases. 
  • Anticipate and remove obstacles that slow down the implementation process
  • Set up and fully configure new client accounts

This position might require on-call duty


  • 2+ year’s experience working with VoIP Protocols (SIP) and Basic VoIP troubleshooting and understanding cloud services
  • 1+ year experience working with networking (LAN, WAN, VPN, TCP, UDP, TLS, ICMP)
  • Good knowledge of logic LAN Network infrastructure (LAN, VLAN, DNS, DHCP, Static IPs)


  • Experience with API
  • Experience with FreePBX platform
  • Experience with Asterisk server
  • Experience with Linux/UNIX OS
  • IT system support knowledge
  • Basic knowledge with Databases (MySQL and etc)
  • Relevant courses and certifications (MCSE, CCNA...)
  • Analyzing Sniffer traces (Wireshark, ngrep/sngrep & tcpdump, Voip-Monitor/Homer tool).

Any questions? Reach out to us directly via

Company Description

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Join the Global Team

I love working in CommPeak because I can feel the unity we create within our diversity.