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General

How does CommPeak work?

CommPeak has been operating in the business VoIP industry long enough to secure an extensive network of international telecom partners and servers worldwide. Therefore, we are able to offer competitive low rates of SIP voice origination and termination to clients seeking excellent voice communication quality at an affordable cost.

How come CommPeak’s VoIP termination rates are so low?

Thanks to our extensive network of tier-1 carrier partners and many years of experience in the industry we can offer you high quality, uninterrupted calls at an extremely low cost. Discover our super-low VoIP termination rates. For this reason CommPeak constitutes the obvious choice for call centers in need of a reliable short duration and/or dialer termination solutions, as well as any other business seeking reliable voice communication solutions.

Why should I use CommPeak for my business?

If you’re a call center or a growing business owner and looking for an effective way to cut back on communication costs without compromising on quality, CommPeak’s wholesale VoIP solution is your best choice.

Our VoIP service uses the broadband connection already in your offices, and our competitive rates will allow you to boost your business, whatever your budget. Interested to learn more? Read about our business VoIP termination solution.

Do you offer wholesale VoIP solutions to small businesses?

Most certainly! Whatever your company’s size or call volume, we can accommodate your needs and offer a solid voice call solution. Explore our full range of wholesale VoIP services including powerful SIP origination and toll free numbers, and you will surely find something that suits your company’s needs.

I want to open a CommPeak account. Where do I start?

Simply sign up and make use of our VoIP termination free trial to try it out for yourself, no commitment, no risk. We’ll take it from there.

What is VoIP?

Voice Over IP or Voice Over Internet Protocol is essentially the technology that makes telephone calls over the Internet possible. Instead of using traditional phone lines as voice calls’ infrastructure, VoIP uses broadband connection for the same process.

What is SIP or SIP trunking?

Session Initiation Protocol refers to the signaling protocol used to establish sessions in an IP network. SIP trunking is another term that refers to VoIP service, where Internet based telphone service providers provide voice services to customers with IP PBX.

What is SIP origination/SIP termination?

Call origination refers to calls initiated by a calling party using a telephone exchange of PSTN, and reaching a VoIP endpoint. Call termination refers to the reverse process, whereby a call is initiated by a VoIP caller with a PSTN endpoint. CommPeak proudly offers carrier-grade voice termination, voice or voip origination solution, toll-free DIDs and wholesale SMS, among others.

What is DID?

DID stands for Direct Inward Dialing (or DDI customizable toll-free origination service for businesses, call centers and any other company in need of being accessible to its audiences.

Do you pass Caller ID? What method do you use?

CommPeak passes the customer’s caller ID to its carriers at all times. When configuring a SIP account (Setup -> SIP accounts -> Edit account), you can choose if you wish CommPeak to pass caller ID, restrict it or override it with pre-configured setting at the SIP account configuration. You can configure the account to respect caller ID based on SIP header “From”, “P-Asserted-Identity” or “Remote-Party-ID”.

Do you offer termination in every country?

Most definitely! We offer a complete voice termination service in practically every country. We strive to provide our customers with the best possible quality routes and reliable all-around service. For this reason we are the No. 1 choice of termination for VoIP providers, SMBs & enterprises, calling card operators and more business segments.

What are the supported codecs?

We support the following codecs: G.729a, G.711u/a, GSM, ADPCM, iLBC

What codec should I use?

For best sound quality and, assuming you have the bandwidth available, we recommend G.711u. However, you can still maintain an excellent voice quality and lower bandwidth usage with codecs such as G.729.

Can I use my wireless/satellite connection?

CommPeak’s termination service will work over any type of Internet connection that has relatively low and stable latency. Wireless Internet connections sometimes suffer from fluctuating latency and packet loss, both of which would cause sub-optimal audio quality. Most satellite Internet connections will have issues with delayed or choppy audio due to the inherent amount of latency.

Our recommendation is that you check the ping times to our POPs. We recommend an Internet connection with ping times below 230ms.

Can I download the rates?

Yes, at Pricing -> Termination, click on Download as CSV.

Do you support Dialer/Call Center traffic?
Do you have a VoIP reseller program?

Yes! CommPeak is happy to offer a rewarding partners program where IT professionals can join as VoIP reseller, VoIP carrier or VoIP provider.
Make use of our carrier-grade VOIP service and call quality to create a residual business for yourself!

Service

How do I contact customer service?
In what language can you support me?

We currently offer support in English and Russian, and use phone, email and live chat.

What are the support hours?

Our live support hours by phone are from 9AM to 5PM EST (Eastern Standard Time). However, we do have staff attending your email requests beyond these support hours.

I’m having trouble configuring my device/server. Can you help?

We always do whatever’s possible to have you up and running. Customer support is an important part of our philosophy. We’ll do our best to help you no matter the type of equipment you are using. In the case of Asterisk, we can have a technician enter your server and configure the basics for you (working trunk and extension).

Is there a limit to the number of channels I can use?

The account will initially include 20 channels which allow a maximum of 20 simultaneous calls. If you require additional channels, contact us and we’ll add these at no additional cost beyond the initial 20 channels.

Is Asterisk supported?

Any SIP compatible software or hardware is supported including: Asterisk, FreeSWITCH, OpenSIPS, Snom, Linksys, 3CX, FreePBX, Trixbox, Cisco, eyeBeam, Bria, Zoiper and many more.

What dialing method should I use when sending calls?

CommPeak accepts E.164, for example: 14087658080, 442074938000.

How do you authenticate SIP calls?

CommPeak supports both IP ACL and password based authentication. When creating new account at Setup -> SIP Accounts, you will be able to choose which authentication type you desire per sip account.

Where is my traffic sent to?

CommPeak SIP Termination is a proxy service. We do not absorb media. Your media is routed directly to the closest demarcation point of the carriers.

Do I have to manage load-balancing or failover across multiple IP addresses?

CommPeak utilizes a virtual IP at each of its POPs for high availability. However, in case the entire local network (AS network) goes down, it may be useful to use multiple POPs for higher redundancy.

What are the SIP proxies IP addresses?

CommPeak has a large network of globally distributed POPs. We recommend making a ping test from your own network where the media servers are located to find the closest POP to your network: – uswest.sip.commpeak.com – useast.sip.commpeak.com – tokyo.sip.commpeak.com – singapore.sip.commpeak.com – brazil.sip.commpeak.com – ireland.sip.commpeak.com. You can always use sip.commpeak.com which will attempt to determine the POP that is closest to you.

Due to technical limitations, it will not always return the best results for you. We are aware that not all SIP proxies support DNS-based configuration of peers, which is why we will notify you via email in case we plan to change an IP address for a POP. However, we strongly advise to use DNS based configuration if possible.

How up to date are the CDRs?

CDR records are accessible through the customer portal and are updated almost instantly, within minutes of call completion.

Do you support any SIP TLS/SRTP encryption methods?

CommPeak currently does not support encryption methods for SIP or RTP. However, we will soon be offering support for the following SIP TLS and SRTP. For ultimate RTP security, we recommend that customers use ZRTP lookup.

Do you support IPSec integration with customers?

We do not support establishment of IPSec with customers at this point, however, we are planning to offer this in the near future. If you require it, please contact us.

Do you support DNS SRV record?

We only provide DNS A records to point to our SIP proxies. sip.commpeak.com will provide different results based on GeoIP lookup.

Billing

What payment methods do you accept?

We accept the following payment methods:

Wire transfer – $100 (USD) minimum per transaction. Please make sure you elect to pay all of your bank’s related charges/fees. Not doing so will result in these charges be deducted from the original amount wired.

PayPal Express Checkout – No limit to the amount we will accept on condition that the account is FULLY VERIFIED & ADDRESS CONFIRMED. We require a government issued photo ID and utility bill (for example, gas bill, electricity bill, cable bill). This needs to be done for each new PayPal account you would like to use.

Credit card – Payments will be accepted up to $500 in any 24 hour period. We require a copy of the front and back of the card (blanking out the middle 8 digits) and a copy of a government issued photo ID. Both must be emailed or faxed to us at [email protected]. This needs to be done for each new card you would like to use.

Are there any monthly fees or hidden charges I should know about?

There are NO hidden charges or monthly subscription fees. Signing up is FREE and you are only committed to the calling plan you signed up for.

What is the smallest amount I can top-up?

There is a minimum top-up value of $25. This minimizes our admin expenses, allowing us to keep rates low.

Can I make some test calls before crediting my account?

Before jumping right in to our free trial, we recommend that you explore our full range of industry-grade A-Z VoIP termination solutions. Once you have registered for your free VoIP trial, you will be given a small amount of credit to test the service ($0.20 USD which gives you approximately 30 call minutes).

What does billing increment mean?

Billing increment is the way we (and the telecom industry) calculate our rates in order to bill your calls. For example, if you call the Unites States for 10 seconds, you will be charged for 12 seconds (call minimum is 6 seconds, and 2(x)6 seconds since this is a 6 second increment call), instead of the full minute.

If you call Mexico for 10 seconds, you will be charged for 1 whole minute (60 seconds minimum call charge, 60 second increments).

What are the billing increments?

Here are our billing increments by location:

  • USA and Canada: 6 second initial; 6 second increments.
  • Mexico: 60 seconds initial; 60 second increments.
  • Gambia: 60 seconds initial; 1 second increments.

Other countries: 1 seconds initial; 1 second increments.