# CommPeak Pricing

> Starting rates, billing rules, plan tiers, and full feature lists for every CommPeak product. Prices are in US dollars (USD) and are starting rates; final pricing depends on destinations, volume, and the services you combine.

- Source page: https://www.commpeak.com/pricing
- Last updated: 2026-11-05
- Talk to sales or request a quote: https://www.commpeak.com/pricing#contact-sales
- Full site index for AI tools: https://www.commpeak.com/llms.txt

## Price Summary

| Product | Best for | Starts at |
| --- | --- | --- |
| CommPeak Dialer | Outbound sales floors, high-volume contact centers | $5.50 (Human agent), $2.00 (AI voice agent) per day / per active seat |
| TextPeak | Bulk campaigns, omnichannel messaging | from $0.0047 per message |
| SIP Trunking | Contact centers, global VoIP calling | from $0.0009 per minute |
| Cloud PBX | Teams of any size, remote and hybrid setups | from $75 / month |
| DID Numbers | Global teams needing local numbers | from $2.00 per number / month |
| HLR LookUp | Cleaning up lead lists | $0.004 per query |

## The Complete Pricing Picture

Get full visibility into how pricing works so you can make a confident decision.

### What’s Always Included

- 24/7 NOC monitoring
- Geo-redundant routing
- Web console, REST API and webhooks
- Onboarding from a CommPeak representative
- A single bill across every product you use

### What May Be Billed Separately

- VoIP / SIP Trunking services
- DID numbers
- Optional add-ons listed on each product page
- Toll-free per-minute rates, varies by country
- Country-specific compliance documents

### How Pricing Works

- SMS and Voice services are charged per usage
- Cloud PBX is billed by plan tier
- Custom pricing for high-volume routes. Talk to Sales for a quote

## Products

### CommPeak Dialer

Optimize leads and reach more customers with AI-predictive dialing.

- **Best for:** Outbound sales floors, high-volume contact centers
- **Starts at:** $5.50 (Human agent), $2.00 (AI voice agent) per day / per active seat
- **Minimum:** 10 active seats
- **Product page:** https://www.commpeak.com/services/dialer

- Human agent: $5.50. Daily rate for each seat with a human agent on a live call.
- AI voice agent: $2.00. Daily rate for each AI voice agent seat running calls in your campaigns.

**How it's billed:** You'll only be charged for the max number of concurrent active, talking seats on a given day. If your max number of simultaneous active seats decreases the next day, so, too, do your costs.

**Included in this rate:**

- 24/7 NOC monitoring
- Geo-redundant routing
- Web SoftPhone for every agent
- Live and historical analytics dashboards

**Billed separately:**

- VoIP/SIP service — billed per minute
- DID numbers

_Purchase of additional services required. Special VoIP Service rates available._

**Features:**

**Highlights:** Predictive Dialing, Campaign Management, Skill-Based Routing, High-Intent Lead Indicator, Omnichannel Messaging Inbox

#### Dialing & Call Management

- Predictive Dialer
- Preview Dialer Mode
- Personalized Predictive Dialing: Lets agents finish their personal callbacks without exiting predictive mode.
- Outbound IVR
- Voice Generator
- Dynamic Ratio Calling: Optimize your calling pipeline with automatic adjustment of outbound dialing rates.

#### Lead & Campaign Optimization

- High-Intent Lead Indicator: Prioritizes leads who are actively interested so agents can catch them while engagement is high.
- Scheduled Callbacks
- Caller Availability Hours
- Dynamic Lead Assignment: Automatically adjusts each agent’s lead load in real time to optimize capacity and performance.
- Weighted Lead Prioritization
- Call Group Prioritization: Apply multiple filters to calling groups to control outreach and target leads that match your campaign goals.
- Real-Time Lead Prioritization
- Lead Contact History
- Missed Calls: A call log showing agents the calls they missed so they can stay informed and follow up.
- Agent Lead Search
- Campaign Management
- Campaign & Lead Flow Testing: Simulate campaign rules and lead distribution to see how changes will affect calling before going live.
- AutoAssign Inbound Lead

#### Call Quality & Routing Intelligence

- HD Voice Calls
- Skill-Based Routing
- Dynamic Caller ID: Adapt your outbound caller ID display to match your strategy. Choose from multiple caller ID display options, including local numbers, to build trust and increase answer rates.
- VoiceMail Detection (AMD)
- Answer Status Detection
- System Status Detection
- Blacklist
- Dialing Route Management: Create and manage dialing routes for SIP trunks to control how calls are connected.
- Dialing Routes Test Simulator
- Block Ineligible Numbers
- Number Formatting Autofix
- Local Caller ID
- Random Caller ID

#### Omnichannel & Inbound Capabilities

- Omnichannel Messaging Inbox: An integrated messaging inbox that extends agent reach beyond phone calls, enabling engagement with leads via WhatsApp and SMS
- WhatsApp and SMS support
- Call Blending
- Inbound IVR

#### Reporting, Analytics & AI Insights

- Real-Time Dashboards
- Agent Network Stats
- Advanced Reporting & Analytics: Generate and customize reports to analyze performance and uncover opportunities for improvement
- Call Rating
- AI Call Transcriptions: Generate call transcripts to monitor performance and improve training.
- AI Call Summary & Ranking: AI-generated call summaries with a ranking for each call
- Real-Time Critical Alerts: Receive real-time alerts about key performance and resource issues such as low ASR, balance, or lead availability to quickly address potential problems.
- Scheduled Reports: Schedule reports to be sent to multiple users at optimal times
- CDRs & Share Call Recording

#### Agent & Team Productivity

- Customized Agent Interface
- Multi-Region Support: Manage remote teams from one system, keeping productivity high and maintaining operational control across all locations.
- Built-in Softphone
- Roles, Desks & Skill Groups Management: Organize agents by role, desk, and skill group to match each call with the most suited agent.
- Device Connection Management
- PhoneBook
- Listen, Whisper, and Barge: Listen in, transfer or join in on calls, for improved training and service quality.
- Agent Skill Group
- Real-Time Agent Monitoring

#### Integrations & Data Management

- CRM Syncing
- Integrated CRM View: View CRM lead details directly in the dialer for quick access during calls.
- Click2Call Integrations
- Advanced Webhook
- Documented API & Developer Hub
- Data Import/Export
- Editable Lead Fields: Edit existing lead field names to match the terminology you use in your business.
- Custom Field List: Create a customized list of items, which will be considered a new category. This can be used to filter leads in group management.
- Data Point Management

#### Security, Compliance & Infrastructure

- Mobile Portability & Number Tracking
- Network Security
- SSO/SAML Login: Quickly and securely sign into the dialer using your Google, Microsoft, or Okta account.
- Two-Factor Authentication (2FA)
- Data Privacy & Payment Security
- Dynamic DNS: Support for Dynamic DNS to maintain consistent system access even when IP addresses change

### TextPeak

Run campaigns, manage conversations, and send OTPs.

- **Best for:** Bulk campaigns, omnichannel messaging
- **Starts at:** from $0.0047 per message
- **Product page:** https://www.commpeak.com/services/textpeak

**How it's billed:** Usage is billed from your balance. Rates depend on destination and channel.

**Included in this rate:**

- Multichannel team inbox: Directs messages from SMS, WhatsApp, and Telegram into a shared inbox where conversations are organized by team, making responsibilities clear, and ensuring every message gets a response.
- Direct carrier connections
- Real-time delivery statistics

**Features:**

**Highlights:** Omnichannel OTP, SMS & WhatsApp Campaigns, Shared Team Inbox, Multi-Brand and Team Management, AI-Powered Messaging

#### Messaging Types & Channels

- Omnichannel OTP: Send OTP across SMS, WhatsApp, Telegram, and voice, with configurable sequences and automatic failover.
- Two-Way Messaging
- Transactional Messaging
- Promotional Messaging
- WhatsApp Business
- Telegram Bot
- API Streams: Enable all TextPeak functionality through your API. Use secure, scalable streams tied to specific teams or use cases to support custom workflows and automated messaging.
- Email
- Webchat

#### Campaign Management

- SMS Campaigns
- WhatsApp Campaigns: Launch campaigns via WhatsApp, with the ability to separate different users or accounts via streams.
- Audience Segmenting
- Templates
- Sending Hours
- Contact Lists
- Word Variation Sets: Rotate sets of similar words or phrases in your messages to introduce variation and reduce the risk of being flagged as spam.
- Short URL & Domain Management
- Real-Time Statistics
- RTL Support: Create and preview messages for languages that read from right to left to support a wider range of audiences.

#### Conversation Management & Shared Inbox

- Multichannel Team Inbox: Directs messages from SMS, WhatsApp, and Telegram into a shared inbox where conversations are organized by team, making responsibilities clear, and ensuring every message gets a response.
- AI-Powered Messaging
- Conversation Tags
- Canned Responses
- Internal Notes: Set permissions for who can leave internal notes to keep collaboration focused, organized, and free from clutter.
- Team Management
- Multi-Brand Management
- Space Statistics: Dashboard view of inbox performance with drill-down to team data, giving insight into how the inbox is managed at both the organization and team level.

#### Conversation Routing

- Incoming Routing Rules
- Conversation Assignment & Priority
- Conversation Lifecycle Controls
- Agent Availability
- Auto Replies

#### User Roles & Access Management

- User Management & Role Permissions
- Role Permissions (Platform)
- Role Permissions (Inbox)
- Space Management (Access Management): Define what each team member can see and do by setting role-based permissions for inbox and platform access. Match inbox access to agent responsibilities for clear workflows, and adjust platform roles as your team operations scale.
- Phone Number Masking

#### Analytics & Operational Insights

- TextPeak Dashboard
- Manager’s Dashboard
- Inbox Performance Insights: Monitor how your inbox is managed with a dashboard that displays key metrics and lets you drill down into team-level performance, including conversation status, response times, expenses, and channel success.
- Message Pricing Inventory

#### Delivery & Message Optimization

- Contact Blocking
- Duplicate Message Detection & Blocking
- Direct Carrier Connections
- Operator-Based Targeting: Filter or segment contacts by their mobile carrier to reduce messaging costs and improve delivery reliability.

#### Developer Tools & Integrations

- Webhook Management
- Integrations
- Postback Tracking: Track responses and status updates via postbacks to optimize campaigns and validate delivery success.
- API Keys

### SIP Trunking

Scale contact center reach with A-Z VoIP termination.

- **Best for:** Contact centers, global VoIP calling
- **Starts at:** from $0.0009 per minute
- **Product page:** https://www.commpeak.com/services/voip

**How it's billed:** Per-minute rates vary by destination.

**Included in this rate:**

- 10 global PoPs
- 100+ channels per trunk
- CDRs & usage analytics

**Billed separately:**

- Extra SIP trunk capacity

**Features:**

**Highlights:** PoP Coverage, Multi-System Compatibility, Emergency Call Routing, Dynamic Caller ID, Rate Capping

#### Global Routing

- 10 PoPs
- 100+ Channels
- 10* SIP trunks (more available upon request)
- Emergency Call Routing
- JWT Authentication: Secures SIP authentication with tokens and supports embedded calling in your platform, making it easier for users to connect without leaving the interface.

#### Access Control

- Call Blocking & Access Rules
- Dynamic Caller ID: Control the display number on outbound calls to match your strategy and improve connection rates.
- Caller ID Management
- Flexible Authentication Methods: Choose between IP-based or credential-based authentication to manage access across your SIP environment.

#### Cost & Usage Tracking

- Rate Capping: Set a cap on per-minute rates for outbound calls to manage costs and prevent overspending.
- Low Balance Notifications
- Audio Balance Alerts
- Customizable Alerts: Choose the usage, quality, or connectivity metrics you need to monitor and receive alerts when issues arise so you can investigate and get operations back on track.
- Email Alerts by Role: Send alerts to the appropriate people for each issue to keep the right stakeholders informed.
- Payment Alerts
- Update Notifications
- Bring Your Own Carrier (BYOC): Connect CommPeak SIP trunks to your existing carriers to extend coverage, and benefit from our competitive rates on any platform. *Currently only for Twilio.

#### Monitoring & Call Diagnostics

- Call Detail Records (CDRs): Access call history with cost, rate, destination, and duration details to monitor performance and manage usage and spend.
- Daily Call Analysis
- Call Destinations Analysis
- Call Graphs
- SIP Calls Analysis: Investigate failed or low-quality calls to find the cause and restore reliable performance.
- Usage Analytics
- Call Record Logs
- Network Monitor (Pinger)

#### Call Audio Optimization

- NAT Traversal: Fixes one-way audio when calls connect but sound doesn’t, helping ensure clear two-way communication.
- HD Voice Calling Support

### Cloud PBX

Support global business calling with a cloud-based phone system.

- **Best for:** Teams of any size, remote and hybrid setups
- **Starts at:** from $75 / month
- **Product page:** https://www.commpeak.com/services/hosted-ip-pbx

**How it's billed:** Pick the plan tier that fits your team. Move up or down a tier anytime.

**Plans:**

| Plan | Price | Concurrent calls |
| --- | --- | --- |
| Small | $75 / month | Up to 8 |
| Medium | $119 / month | Up to 40 |
| Large (Most Popular) | $199 / month | Up to 80 |
| X-Large | $349 / month | Up to 120 |
| XX-Large | $499 / month | Up to 160 |

**Included in this rate:**

- 24/7 NOC monitoring
- Web console, REST API & webhooks
- Onboarding from a CommPeak representative

**Billed separately:**

- Per-minute VoIP/SIP service
- DID numbers

**Features:**

**Highlights:** Omnichannel Engagement, Random & Local Caller ID, Click-2-Call Integration, Real-time Dashboards, Listen, Whisper & Barge

#### Call Management & Routing

- Manual Calls
- Call Forwarding
- Call Routing & Simulators
- Dialing Route Management: Create and manage dialing routes for SIP trunks to control how calls are connected.
- Inbound IVR
- Call Transfers & Conferences
- Call Blending: Agents can handle both inbound and outbound calls in the same shift to maximize productivity.
- Random & Local Caller ID: Display local or rotating numbers to appear more local and trustworthy, reduce spam tagging, and increase call pickup rates.
- Auto Failover
- PhoneBook
- HD Voice Calls
- Voice Generator: Converts text into voice recordings, adding flexibility when creating IVR flows.
- Built-in Softphone

#### Agent & Performance Management

- Agent Breaks & Time Management
- Conference Calls
- Agent's Dashboard
- Manager's Dashboard
- Real-Time Dashboards
- Real-Time Agent Monitoring
- Real-Time Critical Alerts: Alert managers of critical issues before they escalate and keep agents informed with updates that support better conversations.
- Missed Calls: A call log showing agents the calls they missed so they can stay informed and follow up.
- Listen, Whisper & Barge: Monitor live calls to coach agents or step in when needed, improving service quality and helping agents respond more skillfully during challenging conversations.
- Call Rating
- User Roles & Desks Management
- Customizable Agent Interface

#### Reporting, Analytics & AI Insights

- Agents Performance Report
- Scheduled Reports: Reports are automatically sent to relevant managers at custom intervals, giving them easier access to key insights.
- Advanced Reporting: Customize reports that highlight trends and patterns, helping you quickly interpret data and understand business performance.
- External Reports: Embed third-party analytics with interactive charts and filters to visualize key call data.
- Real-Time Stats
- Call Records List Report
- CDR Dialing Pattern
- Share Call Recordings
- AI Call Transcriptions
- AI Call Summary & Ranking: Generates AI call summaries and rankings for faster call reviews.

#### Omnichannel & Routing

- Omnichannel Engagement
- WhatsApp and SMS support
- Multi-Region Support: Connect multiple teams in different locations under one system to manage dispersed agents cohesively and enable remote flexibility.
- Shared Inbox: An integrated messaging inbox that extends agent reach beyond phone calls, enabling engagement with leads via WhatsApp and SMS.

#### Call Quality & Diagnostics

- Agent & Network Stats
- Device Connection Management: Automatically redirects low-performing connections to alternative servers, preventing dropped calls and reducing frustration for both agents and the people they’re speaking to.

#### Integrations & APIs

- API Management
- Advanced Webhooks
- Click2Call Integrations
- Documented API & Developer Hub

#### Security & Compliance

- Access Control Lists: Set role-based permissions to control who can access and manage specific system features.
- Data Privacy & Payment Security
- Dynamic DNS: Support for Dynamic DNS to maintain consistent system access even when IP addresses change.
- Network Security
- SSO/SAML Login: Quickly and securely sign into the dialer using your Google, Microsoft, or Okta account.
- Two-Factor Authentication (2FA)

### DID Numbers

Expand worldwide presence with local, cost-effective numbers.

- **Best for:** Global teams needing local numbers
- **Starts at:** from $2.00 per number / month
- **Product page:** https://www.commpeak.com/services/virtual-numbers-dids

**How it's billed:** Some countries require local address proof.

**Included in this rate:**

- Number management portal
- Per-number usage analytics
- Number portability

**Features:**

**Highlights:** Geographic (local), Mobile, Toll-Free, Premium (vanity), National

#### DID Number Types

- Geographic (local): Local phone numbers tied to specific cities, supporting voice calling, and in some cases, messaging. Ideal for businesses looking to establish a presence in local markets
- Mobile: Mobile numbers that support both calls and text messages. Useful for direct customer communication on their preferred devices.
- Toll-Free: Free-to-call numbers that allow customers to reach a business at no cost to them. Common for customer support lines.
- Premium (vanity): Custom numbers with specific digits or patterns for easy recall. Helps businesses create memorable contact points.
- National: Nationwide numbers not associated with a specific city, but country. Suitable for businesses who want to reach customers in every part of a country.

#### Number Management

- DID Inventory Management: Monitor and manage your virtual numbers with full visibility into activity, status, and settings.
- Statistics & Analytics
- Number Portability
- Caller ID Reputation

#### Forwarding and Playback

- PSTN Forwarding: Route incoming calls from your DID numbers to any landline or mobile phone.
- SMS & Fax Forwarding: Route inbound SMS and fax messages from your DIDs to TextPeak or a designated email address.
- DID Voicemail
- Voicemail Playbacks & Report Page
- Generated Playbacks

### HLR LookUp

Validate numbers and reach active leads faster.

- **Best for:** Cleaning up lead lists
- **Starts at:** $0.004 per query
- **Product page:** https://www.commpeak.com/services/lookup

**How it's billed:** Bulk uploads supported via console or API.

**Included in this rate:**

- REST API access
- Web console for batch uploads

**Features:**

**Highlights:** Full HLR LookUp, Number Validation, Bulk LookUp, Detailed LookUp Results, Downloadable Lists

#### Filtering

- Active Number Filtering: Automatically remove inactive or unreachable numbers from your lists so campaigns focus on contacts most likely to respond.
- List Filtering
- Statistics

#### API

- REST API Access: Programmatically validate numbers with JSON responses.
- API Authentication: Secure system integration with API tokens.
- Single and Bulk LookUps: Flexible options for on-demand or automated list cleaning. Choose between manual CSV uploads in the portal or automated validation through API integration.

#### LookUp Data

- MCC & NMC: Mobile Country Code (MCC) and Mobile Network Code (MNC) for each number, enabling accurate routing and targeting.
- Network Name
- Country ISO & Name: Country ISO code and name for each number, supporting accurate routing and reporting.
- HLR Status: Real-time HLR status for each number, showing whether it is active, inactive, or unreachable.
- Number Type: Classification of each number as mobile, landline, or VoIP to guide routing.
- Number Formatting: Standardizes number formats (E.164, national, international) for consistency in routing and data management.
- Roaming Status: Roaming status for each number, indicating if it is currently outside its home network.
- Porting: Porting status for each number, showing if it has been transferred to a different network.
- Number Validity

## Estimating a Monthly Cost

These are the same estimates the pricing page calculator produces. Final pricing depends on destinations, volume, and the services you combine; ask sales for a quote.

### CommPeak Dialer

Monthly cost ≈ (active human agent seats × $5.50 + AI voice agent seats × $2.00) × 22 working days. Seats are counted as the maximum number of concurrent active seats on each day. VoIP minutes are billed separately. The Dialer requires 10+ active seats; below that, SIP Trunking plus DID numbers is the recommended outbound setup.

- 10 human agent seats: about $1,210 per month (10 active seats × $5.50 / day × ~22 working days. VoIP service billed separately.)
- 50 human agent seats: about $6,050 per month (50 active seats × $5.50 / day × ~22 working days. VoIP service billed separately.)
- 20 human agent seats + 40 AI voice agent seats: about $4,180 per month (20 active seats × $5.50 + 40 AI voice agents × $2.00 / day × ~22 working days. VoIP service billed separately.)

### Cloud PBX

Pick the smallest plan whose concurrent-call capacity covers your team. Per-minute VoIP and any DID numbers you provision are billed on top.

- 5 agents on calls at the same time: Small plan, $75 / month
- 30 agents on calls at the same time: Medium plan, $119 / month
- 100 agents on calls at the same time: X-Large plan, $349 / month

### TextPeak

Usage is billed from your balance. Rates depend on destination and channel. Messages start from $0.0047 per message.

## Which Product Do I Need?

### By need

- Make outbound calls: CommPeak Dialer
- Send SMS at scale: TextPeak
- Add VoIP infrastructure: SIP Trunking
- Purchase a local phone number: DID Numbers
- Clean my lead list: HLR LookUp
- Run a hosted PBX: Cloud PBX

### By team type

- Outbound sales & marketing (Call campaigns, high-volume dialing): CommPeak Dialer as the core product; typical stack: CommPeak Dialer, TextPeak, SIP Trunking, DID Numbers, HLR LookUp
- Hosted phone system (IVRs, queues, inbound calls): Cloud PBX as the core product; typical stack: TextPeak, SIP Trunking, Cloud PBX, DID Numbers
- Text & messaging team (SMS, WhatsApp, omnichannel): TextPeak as the core product; typical stack: CommPeak Dialer, TextPeak, DID Numbers

## Get a Quote

- Contact sales: https://www.commpeak.com/pricing#contact-sales
- Company contacts: https://www.commpeak.com/contacts