CommPeak: The Genesys Alternative for Ambitious Small Businesses

CommPeak offers a customizable business communications solution with an all-inclusive pricing package. On the other hand, Genesys offers an all-in-one contact center platform with a tiered subscription plan. Rather than offer our customers a complex solution with tiered features you can only get with specific pricing plans, we provide a comprehensive, customizable Cloud PBX.

CommPeak’s pricing package is more affordable than Genesys, but that doesn’t mean we don’t provide premium services. On top of our all-inclusive packages, we also offer direct tier 1 connections, 24/7/365 live support, and a user-friendly interface with modifiable permissions.

If you’re looking for a global business communications solution that can adapt to your needs, CommPeak’s Cloud PBX is an indispensable tool. If you’re a mid-sized or large company looking for AI tools to drive your business, you can choose Genesys but will need to pay at least $110 per user/month.

CommPeak’s billing is usage-based, so you don’t have to worry about paying for more than you need. Genesys can refund pre-paid unused fees, but only upon termination of your subscription. Moreover, unused fees for annual billing are not refundable.d

Our professional services team will set up your Cloud PBX. During the initial process, you will receive a preliminary questionnaire where you can state your specifications, such as routing rules and desk categories. Once finished and submitted, our experts will configure and deploy your custom PBX.

There’s no extensive training required. Our integrated platform is easy to use. You can schedule a demo with our sales team to see how CommPeak’s Cloud PBX works in real-time. You can also request additional help from the professional services team if needed.

No. There is no minimum number of agents required to get started with CommPeak. You can easily upgrade with a few clicks or call our sales team for assistance if you need more.

CommPeak’s billing is usage-based, so you don’t have to worry about paying for more than you need. Genesys can refund pre-paid unused fees, but only upon termination of your subscription. Moreover, unused fees for annual billing are not refundable.

The process will take a maximum of two business days to be completed. After deployment, your call or contact center will be up and running.

Yes! Your agents can access our cloud-based platform from home and install our free softphone on their mobile devices. You can also purchase virtual numbers to make international calls at local rates.

Generally, one concurrent call needs 100 kbps up/download speed. It will depend on the number of users, devices, and usage because other applications also need bandwidth, such as email.