Every organization or department struggles to figure out how to efficiently and effectively distribute hundreds of leads, tasks, and tickets every day. CommPeak Lead Routing automatically matches and assigns leads, tasks, tickets, and other duties to the right employee based on tailored business logic and rules. Lead Routing operates in real-time, automatically providing full analytic and management information.
Configure the Lead Routing flow of all your call centers in only a few short steps. . Once the distribution rules are set, the process seamlessly functions on autopilot. All you need to do is check your user-friendly CommPeak Dashboard.
Completely syncing with your company’s CRM Lead Base, Lead Routing automatically assigns incoming leads with their most effective counterparts based on language, agent skill, location, interest, and anything else your unique business logic designates.
Learn How Lead Distribution Helps Your Business Grow
Finally, the assignment and Lead Routing processes are fully automated. No more manual lead distribution. Use the extra time to focus on long-term development targets.
With CommPeak, the overall amount of leads and their assignment ratio is simplified and sent to the optimal agent, determined by skill level, preferred language, specified team, and other customizable factors.
Each and every incoming lead and mode of distribution between your desks, agents, and groups becomes fully transparent, always manageable, and 100% traceable.
Power up your sales and support customer success teams with specified traffic distribution.
Keeping a Smooth Run for Your Lead Assignment
Take advantage of a transparent, error-free, fully automated Lead Routing system based on your own business logic.
Put your lead assignments on autopilot. Get a 360-degree dashboard view to stay informed of your team.
Configure real-time lead verification and assignments in a matter of seconds. Now your sales representatives can grab the hottest leads in no time.
Lead Routing Key Features
Employ multiple lead options, tailored to your own business logic. Leads can be dispersed based on affiliates, region, or any other custom tags.
Leads can be distributed by ratio or count. Configure a fully customized Lead Routing process, based on your unique business needs.
Every minute, Lead Routing updates and checks if there are any leads suitable for distribution, then instantly assigns them according to your CRM rules.
Benefit from an automatic detection system for every lead that has already been handled. All you need to do is set the rules.
Check your activity logs to monitor each and every incoming lead, their sources, and actual ways of distribution — whenever you need.
All your essential dashboard data is always up-to-date (leads handled, way of their group assignment, pending requests, and more).
Automatic data sync with your CRM in real-time. Now, there's no need to make a switch, even during an active session. All of your information will always be at hand.
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Contact the CommPeak support team at any time via the platform most convenient for you. Use live chat, WhatsApp, emergency phone, or support tickets. Get the right assistance you need whenever you need it.
+44 7520 64 00 56
+44 7520 64 00 56
