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Meet the Latest Addition to the CommPeak Communication Suite — Our Built-in Softphone

A. Hadad - Head of Product

January 20, 2021

Do you find yourself struggling to configure third-party softphone apps with confusing user interfaces, making it next-to-impossible to integrate it with the rest of your VoIP services or CRM system? Well, those times are finally over. As you know by now — CommPeak’s main objective is to make your communication hassle-free. We are therefore delighted to announce the launch of our custom-tailored and enterprise-grade Softphone. 

The CommPeak Softphone enables users to make phone calls via the internet using their computers. This feature-rich business app gives you complete flexibility and phone functionality combined into one intuitive interface which can be seamlessly merged with the rest of your CommPeak communication ecosystem.

Why Use the CommPeak Softphone?

Swift Compatibility with All CommPeak Products

The CommPeak Softphone seamlessly merges with all CommPeak VoIP-based solutions, making your calling experience that much more efficient. No extra software is needed to take advantage of this incredibly useful tool that can assist you with all your business calling needs. Moreover, you don’t have to worry about managing multiple passwords — just use your PBX Stats credentials or Google account to log in. 

Conference Calls and Enhanced Communication 

With our smart Softphone, you can effortlessly manage both inbound and outbound calls and host conference calls with up to six people. What’s more —  you can test the call quality with just a few clicks using the built-in echo test, ensuring the highest audio quality for you and your clients. Choose between the full and mini modes to make your calling process all the more convenient. 

Protection of Your Call’s Data

CommPeak’s Softphone utilizes high end-to-end encryption protocols with your data protection in mind. In fact, our Softphone employs the most robust encryption on the market so you can rest assured that your data is completely secured.  We also employ a single sign-on and encrypted login process to ensure your data is fully safeguarded — leaving you free to focus on your customers.

Mobility

With the CommPeak Softphone, you are no longer tied to your desk. You can easily turn your computer into a full-featured business phone and work from anywhere in the world. The Softphone’s intuitive interface, equipt with a simple dial pad, mimics a real smartphone. You don’t need extra knowledge to get the most out of it. You’ll be a master of the software within minutes.  

Easy Call Transfer

Solve your customers’ issues faster and more accurately by redirecting calls to the appropriate agents with just a couple of clicks. With the CommPeak Softphone, both blind and attended transferring options are available. 

Full Call History

With the CommPeak Softphone, you can discover in-depth details of all the calls received, made, and missed — their duration, status, date, participants, and their Caller IDs.  

What’s Next? 

Here at CommPeak, we never rest on our laurels and are always striving to make your VoIP experience even smoother and more efficient. The CommPeak Softphone is the long-awaited piece of the puzzle needed to enhance our communication solutions bundle. It’s not just an app for handling calls over the internet: it’s a business-ready solution that helps you become even more effective. 

Try it today! Contact us.