Manage Communications With Our Cloud PBX

A cloud-based Private Branch Exchange typically referred to in the telecommunications industry as a cloud PBX or virtual PBX, is a phone system based directly on the internet. Unlike traditional physical machines that can only be accessed on-premise, businesses can utilize a virtual PBX phone system for business anywhere with an active web connection. All of your calls are routed over the internet, eliminating the need for bulky, immovable hardware. Calling operations run smoothly and efficiently, and all communications are trackable on a single, user-friendly platform.

To get started, you'll need to provide information to our experts, including how many agents will be using your PBX ad where your offices are located. You'll also need to specify any special automated calling rules you'd like to implement. Once you've filled out and sent back your preliminary questionnaire, the deployment process takes a maximum of two business days. As one of the leading virtual PBX providers, our goal is to get your call or contact center up and running as soon as possible.

CommPeak offers a virtual PBX phone system in several packages based on the size of your calling needs. Our most extensive PBX, 'X-Large,' can equip your contact center with up to 120 concurrent calls. However, if you require something larger, we're always happy to discuss creating something based on your specific requirements. If your large business or enterprise needs greater calling capacities for your Cloud PBX service, CommPeak can provide them.

No! One of the best parts of choosing CommPeak as your cloud PBX provider is that there's absolutely no additional hardware or equipment required. You can leverage the system directly from your computer or smart device. We've also included a FREE built-in Softphone that enables you to use any device with an internet connection as a fully functioning business phone. Once the Cloud PBX has been deployed, you're ready to start making calls.

Yes. You must have around 100kb up/down for every concurrent call. This minimum should be relatively straightforward if you are working from home, as your bandwidth only needs to accommodate your activities. However, if you are operating a call center where all your agents are working from the office, you’ll need to make sure that you have the necessary bandwidth. Otherwise, your call quality will be affected.

Yes. Like with all virtual PBX phone systems, you can take advantage of CommPeak's from anywhere with an active internet connection. Whether you're working from the office, at home, or traveling to a new country, you'll have the capacity to call your customers. Our virtual PBX enables you to seamlessly monitor and manage your communications, no matter where you're located. Try it today, and never miss a second of your business activities.

CommPeak typically equips your Cloud PBX with extra extensions ahead of time, just in case you need to expand your business quickly and start making more concurrent calls. However, if you need to add even more extra extensions, our support team will begin handling your request within 24 hours, ensuring you can keep your calling operations running smoothly. As a top industry cloud PBX provider, CommPeak makes sure your business can grow whenever needed.

No. Agents and managers have different workspaces when using CommPeak's cloud PBX service. With varying priorities, CommPeak knows employees must stay focused on the most critical tasks. The agents' dashboard allows them to pause and review their statistics. They can track individual performance on their cloud-based PBX phone system and figure out ways to maximize their success. On the other hand, managers can examine KPIs for the entire call or contact center, empowering them with tools to handle the bigger picture.

Yes. CommPeak's leading Cloud PBX can seamlessly integrate with a wide array of CRMs and internal management systems, ensuring all of your data is up-to-date and accessible from a single platform. When you choose CommPeak as your virtual PBX provider, you'll easily keep your client database organized and deliver personalized customer experiences that bolster your engagement rates and maximize your sales potential.

Yes. CommPeak integrated our Speech-to-Text service directly into our full suite of cloud communication solutions to make this process much easier for you. When using our cloud-based PBX phone system, your recordings are stored in the cloud. You can implement our Speech-to-Text software directly in your Cloud PBX dashboard and have your conversations converted into easily readable scripts within minutes.