Pricing for Any Business Size
Take CommPeak with you through every stage of your business. Use any product, in any volume, and pay only for what you need.
Only Pay for What You Use!
- You’ll only be charged for the max number of concurrent active, talking seats on a given day.
- If your max number of simultaneous active seats decreases the next day, so, too, do your costs.
*Purchase of additional services required. Special VoIP Service rates available.
Predictive Dialing
Outbound & Inbound IVR
Dynamic Caller ID
CRM Syncing / Click 2 Call Integration
Campaign Management
Skill-Based Routing
High-Intent Lead Indicator
Omnichannel Messaging Inbox
Live Performance Dashboards
Real Time Critical Alerts
AI Call Analysis
Predictive Dialer
Preview Dialer Mode
Personalized Predictive Dialing Lets agents finish their personal callbacks without exiting predictive mode.
Outbound IVR
Voice Generator
Dynamic Ratio Calling Optimize your calling pipeline with automatic adjustment of outbound dialing rates.
High-Intent Lead Indicator Prioritizes leads who are actively interested so agents can catch them while engagement is high.
Scheduled Callbacks
Caller Availability Hours
Dynamic Lead Assignment Automatically adjusts each agent’s lead load in real time to optimize capacity and performance
Weighted Lead Prioritization
Call Group Prioritization Apply multiple filters to calling groups to control outreach and target leads that match your campaign goals.
Real-Time Lead Prioritization
Lead Contact History
Missed Calls A call log showing agents the calls they missed so they can stay informed and follow up
Agent Lead Search
Campaign Management
Campaign & Lead Flow Testing Simulate campaign rules and lead distribution to see how changes will affect calling before going live.
AutoAssign Inbound Lead
HD Voice Calls
Skill-Based Routing
Dynamic Caller ID Adapt your outbound caller ID display to match your strategy. Choose from multiple caller ID display options, including local numbers, to build trust and increase answer rates.
VoiceMail Detection (AMD)
Answer Status Detection
System Status Detection
Blacklist
Dialing Route Management Create and manage dialing routes for SIP trunks to control how calls are connected.
Dialing Routes Test Simulator
Block Ineligible Numbers
Number Formatting Autofix
Local Caller ID
Random Caller ID
Omnichannel Messaging Inbox An integrated messaging inbox that extends agent reach beyond phone calls, enabling engagement with leads via WhatsApp and SMS
WhatsApp and SMS support
Call Blending
Inbound IVR
Real-Time Dashboards
Agent Network Stats
Advanced Reporting & Analytics Generate and customize reports to analyze performance and uncover opportunities for improvement
Call Rating
AI Call Transcriptions Generate call transcripts to monitor performance and improve training.
AI Call Summary & Sentiment Ranking AI-generated summaries and sentiment analysis to identify key calls and support performance monitoring
Real-Time Critical Alerts Receive real-time alerts about key performance and resource issues such as low ASR, balance, or lead availability to quickly address potential problems.
Scheduled Reports Schedule reports to be sent to multiple users at optimal times
CDRs & Share Call Recording
Customized Agent Interface
Multi-Region Support Manage remote teams from one system, keeping productivity high and maintaining operational control across all locations.
Built-in Softphone
Roles, Desks & Skill Groups Management Organize agents by role, desk, and skill group to match each call with the most suited agent.
Device Connection Management
PhoneBook
Listen, Whisper, and Barge Listen in, transfer or join in on calls, for improved training and service quality.
Agent Skill Group
Real-Time Agent Monitoring
CRM Syncing
Integrated CRM View View CRM lead details directly in the dialer for quick access during calls.
Click2Call Integrations
Advanced Webhook
Documented API & Developer Hub
Data Import/Export
Editable Lead Fields Edit existing lead field names to match the terminology you use in your business.
Custom Field List Create a customized list of items, which will be considered a new category. This can be used to filter leads in group management.
Data Point Management
Mobile Portability & Number Tracking
Network Security
SSO/SAML Login Quickly and securely sign into the dialer using your Google, Microsoft, or Okta account.
Two-Factor Authentication (2FA)
Data Privacy & Payment Security
Dynamic DNS Support for Dynamic DNS to maintain consistent system access even when IP addresses change
Scalable Messaging for Any Business Need
Run campaigns and conversations in one platform while staying on top of every team and brand.
Full OTP Service & Transactional Messages
Two-Way Messaging
WhatsApp Business
API Streams
Multichannel Team Inbox
Incoming Routing Rules
Multi-Brand and Team Management
WhatsApp & SMS Campaigns
Segmenting
Inbox Performance Insights
OTP
Two-Way
Transactional
Promotional
WhatsApp Business
Telegram Bot
API Streams Enable all TextPeak functionality through your API. Use secure, scalable streams tied to specific teams or use cases to support custom workflows and automated messaging.
SMS Campaigns
WhatsApp Campaigns Launch campaigns via WhatsApp, with the ability to separate different users or accounts via streams.
Segmenting
Templates
Sending Hours
Contact Lists
Word Variation Sets Rotate sets of similar words or phrases in your messages to introduce variation and reduce the risk of being flagged as spam
Short URL & Domain Management
Real-Time Statistics
RTL Support Create and preview messages for languages that read from right to left to support a wider range of audiences.
Multichannel Team Inbox Directs messages from SMS, WhatsApp, and Telegram into a shared inbox where conversations are organized by team, making responsibilities clear, and ensuring every message gets a response.
Incoming Routing Rules
Conversation Tags
Canned Responses
Internal Notes Set permissions for who can leave internal notes to keep collaboration focused, organized, and free from clutter.
Inbox Roles & Custom Roles
Team Management
Multi-Brand Management
Space Statistics Dashboard view of inbox performance with drill-down to team data, giving insight into how the inbox is managed at both the organization and team level.
User Management & Role Permissions
Role Permissions (Platform)
Role Permissions (Inbox)
Space Management (Access Management) Define what each team member can see and do by setting role-based permissions for inbox and platform access. Match inbox access to agent responsibilities for clear workflows, and adjust platform roles as your team operations scale.
Phone Number Masking
TextPeak Dashboard
Manager’s Dashboard
Inbox Performance Insights Monitor how your inbox is managed with a dashboard that displays key metrics and lets you drill down into team-level performance, including conversation status, response times, expenses, and channel success.
Message Pricing Inventory
Contact Blocking
Duplicate Message Detection & Blocking
Direct Carrier Connections
Operator-Based Targeting Filter or segment contacts by their mobile carrier to reduce messaging costs and improve delivery reliability.
Webhook Management
Integrations
Postback Tracking Track responses and status updates via postbacks to optimize campaigns and validate delivery success.
API Keys
High-Performance VoIP Reaching Every Destination
Get the coverage and performance your business needs with usage-based flexibility.
PoP Coverage
Multi-System Compatibility
Emergency Call Routing
Dynamic Caller ID
Call Blocking
NAT Traversal
Rate Capping
Low Balance Notifications
Email Alerts by Role
Usage Analytics
Call Detail Records (CDRs)
10 PoPs
100+ Channels
10* SIP trunks (more available upon request)
Emergency Call Routing
JWT Authentication Secures SIP authentication with tokens and supports embedded calling in your platform, making it easier for users to connect without leaving the interface.
Call Blocking & Access Rules
Dynamic Caller ID Control the display number on outbound calls to match your strategy and improve connection rates.
Caller ID Management
Flexible Authentication Methods Choose between IP-based or credential-based authentication to manage access across your SIP environment.
Rate Capping Set a cap on per-minute rates for outbound calls to manage costs and prevent overspending.
Low Balance Notifications
Audio Balance Alerts
Customizable Alerts Choose the usage, quality, or connectivity metrics you need to monitor and receive alerts when issues arise so you can investigate and get operations back on track.
Email Alerts by Role Send alerts to the appropriate people for each issue to keep the right stakeholders informed.
Payment Alerts
Update Notifications
Bring Your Own Carrier (BYOC) Connect CommPeak SIP trunks to your existing carriers to extend coverage, and benefit from our competitive rates on any platform. *Currently only for Twilio.
Call Detail Records (CDRs) Access call history with cost, rate, destination, and duration details to monitor performance and manage usage and spend.
Daily Call Analysis
Call Destinations Analysis
Call Graphs
SIP Calls Analysis Investigate failed or low-quality calls to find the cause and restore reliable performance.
Usage Analytics
Call Record Logs
Network Monitor (Pinger)
NAT Traversal Fixes one-way audio when calls connect but sound doesn’t, helping ensure clear two-way communication.
HD Voice Calling Support
Flexible Cloud PBX for Any Team Size
$75
per month*Small
Up to 8 concurrent calls.**
$119
per month*Medium
Up to 40 concurrent calls.**
$199
per month*Large
Up to 80 concurrent calls.**
$349
per month*Extra-Large
Up to 120 concurrent calls.**
$499
per month*XX-Large
Up to 160 concurrent calls.**
*Purchase of additional services necessary.
**Actual performance may vary based on configuration, amount of devices, type of devices, and other factors.
Omnichannel Engagement
Call Blending
Random & Local Caller ID
Inbound IVR
Click-2-Call Integration
Multi-Region Support
Real-time Dashboards
Real-time Critical Alerts
Listen, Whisper, & Barge
Agents Performance Report
AI Call Analysis
Manual Calls
Call Forwarding
Call Routing & Simulators
Dialing Route Management Create and manage dialing routes for SIP trunks to control how calls are connected
Inbound IVR
Call Transfers & Conferences
Call Blending Agents can handle both inbound and outbound calls in the same shift to maximize productivity.
Random & Local Caller ID Display local or rotating numbers to appear more local and trustworthy, reduce spam tagging, and increase call pickup rates.
Auto Failover
PhoneBook
HD Voice Calls
Voice Generator Converts text into voice recordings, adding flexibility when creating IVR flows.
Built-in Softphone
Agent Breaks & Time Management
Conference Calls
Agent's Dashboard
Manager's Dashboard
Real-Time Dashboards
Real-Time Agent Monitoring
Real-Time Critical Alerts Alert managers of critical issues before they escalate and keep agents informed with updates that support better conversations.
Missed Calls A call log showing agents the calls they missed so they can stay informed and follow up
Listen, Whisper & Barge Monitor live calls to coach agents or step in when needed, improving service quality and helping agents respond more skillfully during challenging conversations
Call Rating
User Roles & Desks Management
Customizable Agent Interface
Agents Performance Report
Scheduled Reports Reports are automatically sent to relevant managers at custom intervals, giving them easier access to key insights.
Advanced Reporting Customize reports that highlight trends and patterns, helping you quickly interpret data and understand business performance.
External Reports Embed third-party analytics with interactive charts and filters to visualize key call data
Real-Time Stats
Call Records List Report
CDR Dialing Pattern
Share Call Recordings
AI Call Transcriptions
AI Call Summary & Sentiment Ranking Generates call summaries with tone and urgency highlighted, saving time and helping you focus on conversations that require follow-up or review.
Omnichannel Engagement
WhatsApp and SMS support
Multi-Region Support Connect multiple teams in different locations under one system to manage dispersed agents cohesively and enable remote flexibility.
Shared Inbox An integrated messaging inbox that extends agent reach beyond phone calls, enabling engagement with leads via WhatsApp and SMS
Agent & Network Stats
Device Connection Management Automatically redirects low-performing connections to alternative servers, preventing dropped calls and reducing frustration for both agents and the people they’re speaking to.
API Management
Advanced Webhooks
Click2Call Integrations
Documented API & Developer Hub
Access Control Lists Set role-based permissions to control who can access and manage specific system features
Data Privacy & Payment Security
Dynamic DNS Support for Dynamic DNS to maintain consistent system access even when IP addresses change
Network Security
SSO/SAML Login Quickly and securely sign into the dialer using your Google, Microsoft, or Okta account.
Two-Factor Authentication (2FA)
Make Every Call Feel Local
Choose local and international numbers that help you earn customer trust and boost answer rates.
Geographic (local)
Mobile
Toll-Free
Premium (vanity)
National
DID Inventory Management Monitor and manage your virtual numbers with full visibility into activity, status, and settings.
Statistics & Analytics
Number Portability
Caller ID Reputation
PSTN Forwarding Route incoming calls from your DID numbers to any landline or mobile phone.
SMS & Fax Forwarding Route inbound SMS and fax messages from your DIDs to TextPeak or a designated email address.
DID Voicemail
Voicemail Playbacks & Report Page
Generated Playbacks
Validate Every Number Before You Reach Out
Identify active numbers before contacting customers to make outreach more effective and improve pickup rates.
Full HLR LookUp
Number Validation
Bulk LookUp
Detailed LookUp Results
Downloadable Lists
Active Number Filtering Automatically remove inactive or unreachable numbers from your lists so campaigns focus on contacts most likely to respond
List Filtering
Statistics
REST API Access Programmatically validate numbers with JSON responses.
API Authentication Secure system integration with API tokens.
Single and Bulk LookUps Flexible options for on-demand or automated list cleaning. Choose between manual CSV uploads in the portal or automated validation through API integration.
MCC & NMC Mobile Country Code (MCC) and Mobile Network Code (MNC) for each number, enabling accurate routing and targeting
Network Name
Country ISO & Name Country ISO code and name for each number, supporting accurate routing and reporting
HLR Status Real-time HLR status for each number, showing whether it is active, inactive, or unreachable.
Number Type Classification of each number as mobile, landline, or VoIP to guide routing
Number Formatting Standardizes number formats (E.164, national, international) for consistency in routing and data management
Roaming Roaming status for each number, indicating if it is currently outside its home network
Porting Porting status for each number, showing if it has been transferred to a different network.
Number Validity
