The Cloud Predictive Dialer That Boosts Productivity

A cloud predictive dialer is essentially an API that harnesses outbound calling software to make your business's communications more efficient. Hosted predictive dialers will automatically dial phone numbers and connect the calls to the agent only after a human being answers. However, with CommPeak's predictive dialer software, you can also ensure that customers are optimally paired with your agents. You can program the CommPeak Dialer to route calls based on language, skill set, and other relevant experience.

As the most intelligent auto dialer on the market, the CommPeak Dialer for business can drastically reduce your downtime, empowering you to call more customers and leads throughout the day. We offer custom dialing ratios that skip voicemails and ringtones, only connecting the agent with the call once someone answers the phone. Agents don't have to dial phone numbers, reducing the potential of human error and wasted time. All they have to do is sit back and wait for the calls to come to them.

One of the unique features of the CommPeak Dialer for business is that, with thousands of different configurations, you can transform your automatic dialing rules based on your specific requirements, even as they change over time. To reconfigure your auto dialing software, all you need to do is get in touch with your Account Manager. Just tell them what you'd like to change, and they'll handle the rest.

We strongly recommend that your business has around 8 to 10 employees who will regularly use our call center predictive dialer software. With any less, the innovative calling tool might not be cost-effective. Ultimately, CommPeak is committed to your success, and we wouldn't want you to choose a tool that doesn't help you achieve your goals in a timely and economical manner. As an alternative, try our unique Cloud PBX that comes with a stats system designed to help you optimize your communications.

A dialing ratio is the number of numbers the CommPeak cloud predictive dialer will call per available agent. If the dialing ratio is 1:1, the Dialer will attempt to reach out to 1 customer or lead for every agent. This ratio potentially leads to prolonged downtime, leaving agents waiting for dial tones and listening to voice mails. When the dialing ratio is optimized, the Dialer will call multiple leads per agent and connect the call only after an actual human picks up the phone.

Yes. CommPeak's auto dialing software can integrate with various CRMs and internal management systems, including Panda, Zoho, Leverate, Salesforce, Pipedrive, and more! We offer real-time two-way data synchronization, ensuring that you stay updated with the most recent information. Keeping your database organized is one of the most critical components of ensuring your operations run smoothly. With the CommPeak Dialer, you don't have to stress about keeping track of all the data.

The CommPeak hosted predictive dialer provides you with a detailed management-view dashboard that keeps you updated on your operations in real-time. You can monitor call queues and discover which of your agents are currently communicating or taking a break. Additionally, the management dashboard equips you with Whisper and Barge functions, allowing you to assist your agents during conversations, even without the customer knowing. You'll also be able to take over the call entirely. You have all the tools you need to make sure communications run smoothly.

Yes. With our leading predictive dialer software system, you can record all of your phone calls and review them whenever needed. Moreover, if you'd like to save time, you can also utilize our Speech-to-Text services and quickly transcribe these conversations into easily readable scripts. Your recordings will be simple to sort, and you can use a quick keyword search to discover key phrases. All of your call records will be accessible, giving you the power to review and examine how and why your agents succeed.

As one of the most advanced hosted predictive dialers on the market, the CommPeak Dialer can be configured to make outbound calls and receive incoming ones. While outbound calls are crucial for making the necessary connections, equally important is their ability to reach you for follow-up questions and concerns. Two-way communication is essential for boosting your customer loyalty and bolstering your sales. The CommPeak Dialer's multiple features make those goals much more achievable.

There is no guarantee that your business will increase sales with our call center predictive dialer. However, customers have reported (and continue to report) that is what happened when they switched to the CommPeak Dialer. With thousands of possible different call routing configurations, our automated dialer software for business can optimally match agents and leads, ensuring the highest level of compatibility. By pairing agents based on language, experience, and skill, there is an increased mutual understanding, maximizing the overall sales potential.