Double Your Call Center's Reach with Predictive Dialing
Bringing together skilled agents, leads, and good timing to transform every conversation into an opportunity
Explore the features
Spotlight on Our Predictive Dialer
Maximize Every Lead
Convert Every Opportunity
Make the most of your leads, with smart lead routing connecting the right agents with the right leads, at the right time. A targeted approach reduces agent downtime, increases talk time, and ultimately ensures no opportunity is missed.
Boost Client Engagement
Skill-Based Routing ensures that every call reaches the most qualified agent, whether it’s based on language proficiency, product knowledge, or experience with specific customer profiles.
See more featuresOptimize Your Lead Pipeline
Streamline lead management by automating key steps and tracking progress, ensuring no lead slips through, even as new ones enter your CRM.
See more integrationsReal-time Visibility
Stay in Control of Your Call Center Operations
Whether you’re scaling your team or refining your workflows, CommPeak’s Predictive Dialer helps you maintain control of your lead management, agent activities and dialing strategy without losing sight of the details.
Decide Who Sees What
User-based permissions ensure that each team member only sees what they need to see, safeguarding sensitive data.
Keep Tabs on Key Metrics
Track call outcomes, monitor agent performance, and stay on top of the lead flow.
Granular Control
Customize lead distribution and dialing strategies to match your needs, from agent performance to campaign settings, giving you full control at every step.
Flexible by Design
Dialing That Fits Your Business
Your business is unique, and your dialing strategy should be too. Our predictive dialer is built to keep up with your call center, offering a customizable rule-based engine to fine-tune your campaign workflows.
Dialing Your Way – Customizable Workflows for Any Calling Strategy
Your call center’s needs can change quickly, but our flexible dialing system makes it easy to adapt your workflows to your goals without disruption.
Adaptable for Any Campaign
Designed to support various campaign objectives, from outbound sales to customer retention, the CommPeak Dialer lets you easily switch between campaigns, segment your audience, and adjust dialing strategies.
Expand Your Reach
Go Beyond Voice with Omnichannel
Relying on voice alone means missing out on opportunities. Fewer people answer the phone, but this doesn’t mean these customers are out of reach.
CommPeak provides SMS, WhatsApp and Telegram channels so that your team is able to connect with customers on the channels they’re used to using.
CRM Integrations
Connect Your Workflows
Connect any CRM • Data synching with two-way CRM integration •Click2Call Integration - call from within your existing CRM • Upload leads and customize lead data • Well-documented API and sample code
You’re in good company
The Global Choice for Predictive Dialing
5reviews
4.5/5
58reviews
4.7/5
58reviews
4.7/5
85%
Cost savings
95%
More Stable Calls
“Other providers charge $0.36 per minute, while CommPeak only charges $0.05 per minute. This difference amounts to huge cost savings for us every month.”
Maja,
Financial Director
Contact Our Sales Team Today
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
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