Question 1

What types of services does CommPeak offer?

Accepted Answer

CommPeak provides cloud-based telecom solutions that help businesses get in touch with their customers. Our flagship service is our VoIP termination. We also offer SMS services. Other tools, like the CommPeak Dialer and Cloud PBX, help maximize your productivity and optimize your communications. Explore our website or contact us for more information.

Question 2

What is VoIP and how does it help me reach customers?

Accepted Answer

VoIP harnesses an internet protocol to make high-quality calls over the internet. It eliminates the needs for expensives landlines and significantly reduces calling costs. Moreover, because the connections occur via the cloud, you can make your business calls from anywhere in the world. You’re not tied to an office or a physical location.

Question 3

How soon should I expect a response from CommPeak?

Accepted Answer

At most, you should receive a response in a few days, although usually, it's much sooner. Our team always tries to respond quickly, but the precise timing varies depending on when you reach out and how busy they are supporting other customers. Please know that your inquiry or request is important to us, and our dedicated team will do everything possible to respond promptly.

Question 4

Is CommPeak really available 24/7/365? Even on holidays?

Accepted Answer

Yes! We are really available 24 hours a day, seven days a week, 365 days a year (366 days on Leap Years!). We have customers located worldwide throughout multiple time zones, and we make an effort to be available for every single one. As long as your business is operating, we'll be there to support you and your team.

Question 5

Are all of CommPeak’s solutions self-service?

Accepted Answer

Most, but not all, of our services are self-service. Our VoIP, SMS API, Speech-to-Text, and LookUp solutions are self-service, and all you need to do is sign up for a free account. Our CommPeak Dialer, Cloud PBX, and SMS Marketing Platform require onboarding demonstrations and a few other steps before they can be fully implemented.

Question 6

Will CommPeak help me configure my new solutions?

Accepted Answer

Of course! We configure the system for our non-self-service solutions like the Cloud PBX and CommPeak Dialer to ensure they match your specific requirements. Moreover, if you ever need to make updates to your configurations, we're always available to assist you. Our goal is to make your experience with our solutions as smooth as possible.

Question 7

I want a free demo. What should I do next?

Accepted Answer

Contact us using the form above or via the method most convenient for you. A representative from our sales team will be in touch with you to schedule your demo and discuss how you can leverage CommPeak's solutions according to your business goals. Don't wait any longer! Contact us today.

Question 8

Does CommPeak offer a Reseller Program?

Accepted Answer

Yes, we have a CommPeak Reseller Program for both VoIP and SMS services. For more information, go to our Reseller page (which can be found via the top menu) or get in touch with our sales team. CommPeak resellers can easily earn revenue by introducing new customers to our reliable, high-quality solutions.

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