Significantly Reduce Your Downtime

An automatic dialer harnesses advanced software that takes the phone numbers you've uploaded and sends them to the specified call online center agents. The auto dialer, utilizing VoIP calling services, then dials the phone number for you, eliminating the need to do any manual work. As soon as agents finish the conversation and hang up the phone, the automatic phone dialer begins dialing the following phone number in the queue.

CommPeak's automatic dialing software is the most customizable on the market, meeting the most specific business demands. In addition to maximizing your calling efficiency and boosting your uptime, it will also transform along with your needs. Our auto dialer has thousands of potential routing configurations that you can leverage to make highly compatible customer-agent connections. With CommPeak's flexible options, you'll never have to look for another dialer solution again.

A typical VoIP phone system acts the same as a traditional one, with the key exception being that the connection is made over the internet. As you would with copper wire phones, stand VoIP software requires that you manually dial phone numbers. However, you no longer have to perform these tedious, manual tasks with auto dialer software. Call center agents merely need to sit back and let the dialer solution do all the work for them.

While the standard function of automatic dialing exists with most dialer systems, different features account for different types of auto dialer software. For example, an auto dialer utilizes customer calling ratios while a power dialer does not. A predictive dialer similarly dials your phone numbers, but it has the extra advantage of intelligently routing your leads to the most suitable agent. Each of these dialer solutions has benefits and drawbacks, so do your research to discover the best for your business.

Businesses that regularly have a high volume of outgoing calls will benefit the most from automatic dialing software. An automatic dialer will increase this calling efficiency, giving companies the time to achieve more and invest their resources in growth and development. Moreover, with auto dialers like CommPeak's, businesses can monitor performance and queues in real-time, enabling them to optimize calling priorities.

Certain auto dialers are easier to use than others, so it's crucial you choose one that's user-friendly, minimizing training costs and operational delays. CommPeak's automatic phone dialer was designed with a highly intuitive interface that managers and agents alike can learn to master after only a couple of uses. Furthermore, when you decide to take advantage of our automated dialer, we provide you with onboarding courses, ensuring you make the most out of this intelligent calling tool.

Only if you choose, CommPeak's auto dialer system will record your conversations. You can opt to configure the software to record pre-selected phone calls, all of them or none. Our advanced CDRs have strong noise robustness, minimizing background noise and other sources of interruptions. All your recordings from our automatic dialer are stored directly on the cloud, allowing you to access them anytime, anywhere.

Not all dialer solutions can route phone numbers to the most suitable agent. However, CommPeak's can! We equipped our auto dialer software with thousands of potential calling routing options, ensuring that your agents are compatible with the customers and leads they speak with daily. Whenever you need to make changes to your rules, give our support team a call, and we'd be happy to assist you 24/7/365.

Yes! Being available for incoming calls is critical for building customer relationships and loyalty, so CommPeak makes sure that you are equipped with auto dialer software that can support you. Our auto dialer comes with a tailorable IVR, ensuring your incoming calls are routed efficiently and effectively. With our dialer solution, you can monitor your inbound calls in real-time and ensure that your customers have shorter wait times.

CommPeak's call center auto dialer can integrate with many internal management systems and third-party CRMs. Our mission focuses on making your communications more manageable, and with our automatic two-way data sync, they will be. You don't need to waste time manually updating your dashboards because our auto dialer software will do it for you. Stay updated in real-time, accessing the most updated client information available.