Question 1

How does CommPeak's speech to text online software work?

Accepted Answer

Our speech to text software operates by utilizing voice recognition technology. A well-developed program harnesses linguistic algorithms to identify sounds, such as spoken words, and transforms those signals into characters or text. The technical process is complex, and developers hoping to learn more have many resources to research more in-depth. Nevertheless, speech to text online services are great tools that require very little work to have all of your communications in written form.

Question 2

Will your Speech-to-Text pick up any background noises in my conversations?

Accepted Answer

No. When CommPeak's software transcribes your phone calls to text, we harness innovative technology that filters out your background noise, ensuring your transcripts are only composed of your actual conversation. Our automatic speech to text software cancels out any peripheral noises and transcribes your communications into easy-to-read scripts. Even if you're working in a busy call center or a bustling business where people are always talking, you don't have to worry!

Question 3

How long does it take for CommPeak's Speech-to-Text to transcribe a phone call?

Accepted Answer

The time it takes to convert your call to text directly depends on the length of the conversation. However, a shorter one will take a few minutes, while a more extended recording will take a couple of hours. CommPeak is committed to providing your transcript as soon as possible, with the highest level of accuracy. As soon as it's done, it'll appear in your user portal, and you can begin searching for keywords and phrases.

Question 4

Will CommPeak’s speech to text online service work with multiple languages?

Accepted Answer

If your business frequently interacts with people who speak multiple languages, CommPeak's speech to text system can accommodate your needs. You can program our software to recognize one primary language and up to three additional secondary languages. Even if your customers say something that an agent doesn't understand, you'll be able to figure out what it means by reviewing the transcript. Never miss a single line, no matter the language.

Question 5

Where does CommPeak store my data after it converts my phone calls to text?

Accepted Answer

All of your transcripts are stored directly in your cloud storage area of our speech to text software. As long as you have an active internet connection, you'll be able to review them from anywhere. CommPeak doesn't limit how many recordings you can save, so you can keep the transcripts as long as you need. The endless storage allows you to view progression over time and evaluate whether recurring themes lead to success.

Question 6

Can I configure Speech-to-Text to automatically transcribe predetermined calls?

Accepted Answer

Yes. You can create rules directly in your user portal to automatically transcribe phone calls to text based on location, time, language, agent, or any other factor you choose. After you configure your settings, all your transcripts will automatically be stored in the cloud, and you can review them minutes after our agents hang up the phone. The configuration ensures that you'll never miss the opportunity to review a recording.

Question 7

Do I need to use the phone call to text converter for all of my calls?

Accepted Answer

Definitely not! When you're a CommPeak customer, you only ever get billed on a pay-per-use basis. Select which conversations for which you'd like to use our speech to text online technology, and those will be the only ones you get! Only transcribe the phone calls that are most critical for your business to review. Our services are cost-effective, and we make sure you can track all of your money and know it's being spent effectively.

Question 8

What are some of the limitations of speech to text software?

Accepted Answer

While CommPeak's Speech-to-Text solution is highly accurate, it doesn't come without its limitations. The phone call to text converter technology is still developing, and it has yet to master grammatical and verbal rules. There might be some awkward phrasings or punctuation marks. Sometimes, your transcripts may require some editing for absolute precision. However, you'll be able to easily find and relisten to any parts of the conversation that seem confusing in written form.

Question 9

Is CommPeak’s Speech-to-Text software easy to use?

Accepted Answer

Our speech to text online software for business is straightforward to use and enables you to browse through all your transcripts effortlessly. Use the simple keyword search to explore commonly used words and phrases. Discover communication patterns that regularly recur and decide whether they contribute to your agents' success or failure. You can access all of your transcripts directly from your dashboard with a few clicks and review conversations with ease.

Question 10

Why should I use CommPeak’s Speech-to-Text for my business?

Accepted Answer

CommPeak's speech to text online service offers many advantages that can help your business boost its sales and minimize operational costs.  By reviewing conversations in script form, you can visualize communication patterns that, time after time, lead to conversions and sales. Moreover, you can quickly eliminate the type of communication that wastes time and is less effective. You can develop scripts for new employees to use, minimizing your training costs. When you convert your phone calls to text, your business will thrive.

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Automatic Scripts With Our Speech to Text Online

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