Call More Customers in Less Time

Both of these dialers are a form of dialer software used in contact centers and other businesses that make high outbound calls. While they share many similarities, there are also quite a few differences. An auto dialer automatically dials a list of phone numbers and can connect calls to live agents only when the customer answer. On the other hand, power dialers connect calls to agents as soon as they become available.

CommPeak's power dialer improves your outbound calling efficiency in many ways. First, your idle time will significantly reduce as agents wait for less to connect to the next call. Power dialers can also dial multiple numbers simultaneously and connect agents only to answered calls, bypassing ring tones, and voicemails. A power dialer also gives you reports and analytics to optimize your calling strategies. With all the extra time, you can reach out to more customers daily.

Definitely yes. By increasing your call volume, you reach more potential customers. The more customers you connect with, the more sales opportunities you have. Additionally, with the extra insights you'll get from our real-time dashboard and in-depth reports, you'll discover which strategies convert leads and be able to scale these practices accordingly.

Unfortunately, yes, there are a few risks. For example, a power dialer might increase your risk of abandoned calls. However, if you make sure you have enough agents, this issue can be easily mitigated. There's also the dilemma of speed versus accuracy. Power dialers maximize call volume and are designed to maximize outbound calls. This can pressure your agents to make quick calls instead of spending the proper time talking.

A power dialer automatically dials phone numbers from a list and connects your agents to the next call as soon as they become available. Other dialers include the predictive dialer, auto dialer, and progressive dialer. The progressive dialer automatically dials the following number on a list but doesn't predict when the next agent will be free. Check out the CommPeak Dialer product page for more information on what our proprietary predictive dialer can help you achieve.

Yes, although we don't recommend it at first. CommPeak's dialer software comes with automatic calling ratios that adjust based on your total number of calls compared to the number of available agents. Moreover, this ratio will automatically adjust based on your drop rate, ensuring you maximize connections while minimizing dropped calls. Once you have more experience with our dialer system, we invite you to adjust the call ratio as necessary.

There are several factors to consider when searching for the best power dialer on the market. You'll first want to consider your requirements. What does your business hope to achieve with a power dialer? Then, research all of the power dialer software providers. Find out how long they've been in the industry and if they have the expertise you need. You'll also want to consider pricing models and customer support options.

Yes! You can use a third-party softphone or download the free CommPeak Softphone directly to your device. Our Softphone seamlessly works with our dialer solution to ensure you can transform any internet-connected smart device into a fully-functional business phone. Our Softphone comes equipped with advanced features like conference call capabilities and a seamless call transfer option.

Yes, our dialer solution has both manager and agent interfaces. They are separated based on their level of permissions and access to specific data. The agent interface only includes the necessary information about the customer your agent is currently calling, ensuring they stay focused on giving a customized experience.

Yes. In addition to providing you with real-time insights on the dashboard, we'll also send you regularly scheduled reports. These reports can include the information you need to evaluate performance and optimize your calling strategies. Our team can configure these reports for you, or you can do it yourself.