High-Scale Voice and Messaging for Strategic Client Engagement
Maximizing revenue capture for global enterprises by turning existing data into new growth streams through our multichannel communication infrastructure.
2011
Established
0
Employees (APAC, EU, ME)
0
Tier 1 Carriers
0
Global Clients
Strategic Advantage
Maximizing Client Database Potential
Reengage dormant accounts. Use CommPeak to turn static client lists into active revenue opportunities.
Increase ARPU
Use targeted outreach to drive upsells and cross-selling to existing clients for improved profitability.
Omnichannel Reach
Strengthen engagement by using SMS, WhatsApp, and Telegram to reach customers beyond traditional voice channels.
Reduce Churn
Reactivate quiet accounts and retain at-risk customers with proactive engagement.
Operational Agility
Improve agent productivity by streamlining workflows and prioritizing direct engagement with active leads.
Core Solutions
One Suite for Large-Scale Outreach
Predictive Dialing
Connect with more leads and strengthen your market presence with a robust approach to high-volume communication.
- Skill-Based Routing: Connect calls to agents with the right expertise.
- Dynamic Ratio Calling: Automatically adjusts dialing pace based on real-time agent availability.
- CRM Integration: Native Click-2-Call functionality for 50+ systems.
- Smart Lead Management: Automated lead segmentation and routing to keep outreach moving.
- Lead Scoring: Prioritize leads using unique weighted scoring.
Omnichannel Messaging
Manage high-volume customer communication with total oversight through a workspace that supports every conversation type.
- Message Types: Supports OTP, 2-way, transactional and promotional messaging.
- Shared Inbox: A single workspace for SMS, WhatsApp, and Telegram conversations.
- Targeted Segmentation: Deliver content that resonates with relevant audiences for higher conversions.
- Integrated AI: Speed up customer replies and maximize campaign personalization with integrated AI.
Global Connectivity
Enable global reach with a high-capacity network that provides the legitimacy and connection quality your outreach requires.
- A-Z VoIP Termination: Global SIP trunking solutions for high-volume traffic.
- Local Presence: Access local DIDs to maximize ASR and call connection rates.
- Global Redundancy: Geographically distributed PoPs and automated failover for maximum uptime.
- Tier 1 Connectivity: 55+ direct carrier routes for optimized global reach.
Advanced Capabilities
Enterprise-Grade Performance
Connect to a powerful framework that supports the high-volume requirements of international enterprise operations.
AI Call Insights
AI-powered transcripts and sentiment insights for CX optimization and compliance.
HLR Data Validation
Clean lists in real-time to identify invalid numbers and reduce campaign costs.
IVR
Smart routing for high volume call management and faster first-contact resolution.
Professional Services
Fully managed configuration, routing, and performance tuning by dedicated team.
Strategic Solutions
Enterprise Use Cases
Financial Services & Fintech
ChallengeUnsorted lead lists bury high-value opportunities, leaving agents to work through low-intent contacts while promising leads sit idle and lose interest.
SolutionUse AI Lead Scoring to rank leads based on intent, then apply Skill-Based Routing to direct high-intent leads to agents with the relevant product knowledge and sales expertise.
ImpactMaximizes ARPU by ensuring that leads with the highest intent are prioritized
Airlines & Travel
ChallengeManaging global customer communication across fragmented messaging platforms is operationally expensive and complex to maintain.
SolutionTextPeak consolidates fragmented messaging into a single automated stream for travel updates. By using Tier 1 connectivity to reach 190+ destinations, direct routing ensures critical information is delivered reliably, regardless of where the traveler is located.
ImpactMaximizes global reach and reduces operational costs by consolidating international communication into a single, high-delivery messaging stream.
Large-Scale BPOs
ChallengeManual quality monitoring only covers a tiny fraction of calls, leaving supervisors unaware of most performance issues and customer friction.
SolutionAI Call Scoring and Sentiment Ranking surface calls that need follow-up by identifying negative sentiment or unresolved issues.
ImpactRemoves blind spots in quality control and ensures that customer friction is addressed before it leads to churn.
Global Telecommunications
ChallengeDialing inactive or "dead" numbers wastes budget and forces agents to spend time on calls that don't connect.
SolutionHLR LookUp checks number status in real-time to ensure agents only dial active subscribers.
ImpactReduces wasted connection fees and increases agent productivity by focusing outreach on reachable leads.
Strategic Solutions
Enterprise Use Cases
Financial Services & Fintech
ChallengeUnsorted lead lists bury high-value opportunities, leaving agents to work through low-intent contacts while promising leads sit idle and lose interest.
SolutionUse AI Lead Scoring to rank leads based on intent, then apply Skill-Based Routing to direct high-intent leads to agents with the relevant product knowledge and sales expertise.
ImpactMaximizes ARPU by ensuring that leads with the highest intent are prioritized
Airlines & Travel
ChallengeManaging global customer communication across fragmented messaging platforms is operationally expensive and complex to maintain.
SolutionTextPeak consolidates fragmented messaging into a single automated stream for travel updates. By using Tier 1 connectivity to reach 190+ destinations, direct routing ensures critical information is delivered reliably, regardless of where the traveler is located.
ImpactMaximizes global reach and reduces operational costs by consolidating international communication into a single, high-delivery messaging stream.
Large-Scale BPOs
ChallengeManual quality monitoring only covers a tiny fraction of calls, leaving supervisors unaware of most performance issues and customer friction.
SolutionAI Call Scoring and Sentiment Ranking surface calls that need follow-up by identifying negative sentiment or unresolved issues.
ImpactRemoves blind spots in quality control and ensures that customer friction is addressed before it leads to churn.
Global Telecommunications
ChallengeDialing inactive or "dead" numbers wastes budget and forces agents to spend time on calls that don't connect.
SolutionHLR LookUp checks number status in real-time to ensure agents only dial active subscribers.
ImpactReduces wasted connection fees and increases agent productivity by focusing outreach on reachable leads.
BUSINESS BENEFITS & COMPLIANCE
Regulatory Ready for Global Enterprise
High-capacity infrastructure meeting global compliance standards for banks, fintechs, and airlines.
Profitability
Secure new revenue and increase ARPU.
Data Protection
Reliable audit trails and protocols.
Efficiency
Improved network output and talk time.
Regulatory Ready
For global finance and aviation.
Talk to Our Sales Experts
Discover the impact CommPeak can have on your communication ROI. Connect with our team to discuss your specific requirements and see our enterprise-grade solutions in action.
Custom Infrastructure Audit
Complimentary analysis of your call routing.
Volume-Based Pricing Tiers
In-depth cost optimization.
Dedicated Success Manager
Direct support for your communication strategy.