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TextPeak Features

Supports Any Messaging Flow

API Streams

  • Omnichannel OTPOmnichannel OTP

    Send time-critical messages via preconfigured high-priority routing, ensuring reliable delivery when authentication timing is crucial.

  • Two-WayTwo-Way

    Supports inbound and outbound messaging in one channel, creating space for customer engagement.

  • Transactional

    Transactional

    Ensure reliable delivery of time-sensitive messages like confirmations and alerts so your customers never miss key information.

  • Promotional

    Promotional

    Send offers, updates, and announcements that increase visibility, build brand awareness, and strengthen the impact of your campaigns.

  • WhatsApp Business

    WhatsApp Business

    Use WhatsApp to launch and manage messaging campaigns, while dedicated streams keep your brands and teams clearly separated.

  • Telegram Bot

    Telegram Bot

    Manage two-way conversations in Telegram, enabling better customer engagement.

    AI Integrations

    AI-Powered Messaging

    Use TextPeak’s built-in AI or connect your ChatGPT or Gemini account to create polished messages faster.

    AI Assistant Options

    Use TextPeak’s built-in AI or connect your ChatGPT or Gemini account to create polished messages faster.

    AI Assistant Options

    Shared Conversation Management

    Team Inbox for Omnichannel Messaging

    • Multichannel Team Inbox
      Multichannel Team Inbox

      Directs messages from SMS, WhatsApp, and Telegram into a shared inbox where conversations are organized by team, making responsibilities clear, and ensuring every message gets a response.

    • Incoming Routing Rules

      Incoming Routing Rules

      Route messages to the right team based on rules you set, so conversations get picked up quickly and handled by the people best equipped to respond.

    • Team Management

      Team Management

      Keep inbox activity organized by assigning roles and grouping users into teams, giving you a more manageable structure for handling conversations.

    • Multi Brand Management

      Multi Brand Management

      Create separate spaces for different brands, departments, or teams. Each space holds its own conversations, routing rules, and user groups, for easier inbox management at scale.

    • User Management & Role Permissions

      User Management & Role Permissions

      Maintain oversight of which users can access conversations and how they’re allowed to engage. Set roles and permissions to define what each user can view, respond to, or manage.

    • Canned Responses
      Canned Responses

      Answer FAQs and recurring conversations faster with saved responses that help teams reply quickly and stay on-message when dealing with scale.

    • Inbox Custom Roles

      Inbox Custom Roles

      Create role-based permissions for the inbox, giving you the flexibility to match access and actions to how your team actually operates.

      End to End Oversight

      Scale-Ready Messaging Infrastructure

      • Manager’s Dashboard

        Manager’s Dashboard

        Provides a real-time visual summary of key campaign metrics, including messages sent, click-through rates, opt-outs, spend, domain usage, and top destinations, helping you monitor performance and identify trends.

      • Space, Teams and User Management

        Space, Teams and User Management

        Organize your business by brand or region using dedicated spaces, each with its own teams, user roles, and access controls to keep operations structured and accountable as you scale.

      • Inbox Performance Insights

        Inbox Performance Insights

        Monitor how your inbox is managed with a dashboard that displays key metrics and lets you drill down into team-level performance, including conversation status, response times, expenses, and channel success.

      • Sender ID Management

        Sender ID Management

        Set up approved sender identities in advance to keep messages on brand and within guidelines. Agents can use predefined profiles with the right names, channels, and compliance settings already applied.

      • Real Time Statistics

        Real Time Statistics

        Messaging activity displayed on one dashboard with real-time metrics on delivery, usage and sender ID performance, making it easier to stay on top of delivery trends and overall messaging performance.

        APIs and Integrations

        Developer-Friendly

        • Webhook Management

          Webhook Management

          Send delivery updates, inbound messages, or status changes to your system using secure, configurable webhooks helping your team receive real-time event data without polling.

        • Integrations

          Integrations

          Connect TextPeak with your existing tools to sync contact lists, trigger messages from CRMs, or log delivery data automatically.

        • API Streams

          API Streams

          Enable all TextPeak functionality through your API. Use secure, scalable streams tied to specific teams or use cases to support custom workflows and automated messaging.

        • Campaign Test Mode

          Campaign Test Mode

          Simulate campaigns in a controlled stream environment without sending real messages, ensuring everything works as expected and avoiding wasted resources before going live.

        • Postback Tracking

          Postback Tracking

          Track responses and status updates via postbacks to optimize campaigns and validate delivery success.

          Smart Routing Infrastructure

          Optimized Global Delivery

          Messages are delivered through high-quality, direct routes that reduce network hops and delays, improving reliability and speed for OTPs, alerts, and other time-sensitive communications.

          Direct Connections

          Messages are delivered through high-quality, direct routes that reduce network hops and delays, improving reliability and speed for OTPs, alerts, and other time-sensitive communications.

          Direct Connections
          Be in touch

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          frequently asked questions

          TextPeak

          TextPeak is a complete business messaging platform, far beyond a traditional tool. Built for team collaboration, omnichannel customer engagement and multi-brand oversight, TextPeak offers a user- and developer-friendly platform with features such as OTP support, high-volume campaign capabilities, detailed analytics, and flexible APIs. This allows for genuine conversations, optimized workflows, a more consistent customer experience, and accurate global delivery.

          With TextPeak, you can send every kind of business message: time-critical OTP (One-Time Password) messages, transactional SMS for alerts and confirmations, or promotional SMS for offers and updates. The platform also supports WhatsApp Business, two-way messaging and Telegram Bot.

          TextPeak guarantees reliable message delivery through optimized routing and direct connections to global networks, reducing hops and improving speed, especially for time-sensitive messages. Yes, you can monitor delivery performance via the Manager’s Dashboard and Real Time Statistics. These provide live metrics on delivery, usage, cost, and sender ID performance, giving you insight into delivery status, patterns, and campaign effectiveness.

          Yes, absolutely. You can reach more markets with bulk messages using TextPeak as our service offers extensive global coverage and optimized routing paths. Our infrastructure is built to support precise global delivery at competitive rates, ensuring your messages travel through high-quality, direct routes to nearly every country.

          TextPeak supports various messaging channels for comprehensive engagement. This includes traditional SMS for both one-way and two-way messaging. Yes, we fully support WhatsApp Business. Additionally you can also manage two-way conversations with Telegram bot.