Question 1

How is TextPeak different from a traditional messaging tool?

Accepted Answer

TextPeak is a complete business messaging platform, far beyond a traditional tool. Built for team collaboration, omnichannel customer engagement and multi-brand oversight, TextPeak offers a user- and developer-friendly platform with features such as OTP support, high-volume campaign capabilities, detailed analytics, and flexible APIs. This allows for genuine conversations, optimized workflows, a more consistent customer experience, and accurate global delivery.

Question 2

What kinds of messages can I send with TextPeak?

Accepted Answer

With TextPeak, you can send every kind of business message: time-critical OTP (One-Time Password) messages, transactional SMS for alerts and confirmations, or promotional SMS for offers and updates. The platform also supports WhatsApp Business, two-way messaging and Telegram Bot.

Question 3

How does TextPeak ensure reliable message delivery, and can I monitor performance metrics like delivery and reply rates?

Accepted Answer

TextPeak guarantees reliable message delivery through optimized routing and direct connections to global networks, reducing hops and improving speed, especially for time-sensitive messages. Yes, you can monitor delivery performance via the Manager’s Dashboard and Real Time Statistics. These provide live metrics on delivery, usage, cost, and sender ID performance, giving you insight into delivery status, patterns, and campaign effectiveness.

Question 4

Can I send bulk text messages internationally with TextPeak?

Accepted Answer

Yes, absolutely. You can reach more markets with bulk messages using TextPeak as our service offers extensive global coverage and optimized routing paths. Our infrastructure is built to support precise global delivery at competitive rates, ensuring your messages travel through high-quality, direct routes to nearly every country.

Question 5

What channels does the platform support? Does TextPeak support WhatsApp?

Accepted Answer

TextPeak supports various messaging channels for comprehensive engagement. This includes traditional SMS for both one-way and two-way messaging. Yes, we fully support WhatsApp Business. Additionally you can also manage two-way conversations with Telegram bot.

Question 6

How does TextPeak help me stay organized and manage messages from multiple channels and campaigns, especially when handling large volumes?

Accepted Answer

TextPeak provides an omnichannel Inbox that centralizes messages from SMS, WhatsApp, and Telegram, organizing conversations by teams. You can manage multiple brands, departments, or branches in one place, set incoming routing rules to direct messages efficiently to keep everything organized and respond quickly, even with high message volumes.

Question 7

How many characters can I include in a single SMS, and are there any restrictions on which characters I can use?

Accepted Answer

A single SMS typically allows for 160 characters when using standard Latin characters and numbers. If you use special characters, emojis, or non-Latin scripts the message will be limited to 70 characters. Messages exceeding these limits will be split and charged as multiple SMS parts. TextPeak also offers RTL (Right-to-Left) support.

Question 8

Can I use the API to trigger OTPs, alerts, or transactional messages?

Accepted Answer

Yes, our developer-friendly API enables full TextPeak functionality including OTP support for time-critical authentication codes, and transactional messaging for reliable delivery of alerts, confirmations, and other time-sensitive notifications.

Question 9

How do I integrate TextPeak into my existing tech stack or customer workflows?

Accepted Answer

TextPeak offers built-in integrations with popular CRMs and business tools. This allows you to sync contact lists, trigger messages automatically from your CRMs, and log delivery data seamlessly. You can also connect through our API for full control over logic and flow.

TextPeak

API Streams

OTP

Two-Way

Transactional

Promotional

WhatsApp Business

Telegram Bot

Campaign Management

Segmenting

Short URL & Domain Management

Word Variation Sets

Templates

Analytics & Insights

Sending Hours

RTL Support

Team Inbox for Omnichannel Messaging

Multichannel Team Inbox

Incoming Routing Rules

Team Management

Multi Brand Management

User Management & Role Permissions

Canned Responses

Inbox Custom Roles

Scale-Ready Messaging Infrastructure

Manager’s Dashboard

Space, Teams and User Management

Inbox Performance Insights

Sender ID Management

Real Time Statistics

Developer-Friendly

Webhook Management

Integrations

API Streams

Campaign Test Mode

Postback Tracking

Optimized Global Delivery

Direct Connections

Message Type Pricing

Contact Blocking

Duplicate Message Detection & Blocking

Direct Connections

Message Type Pricing

Contact Blocking

Duplicate Message Detection & Blocking

Contact Our Sales Team Today

SIP Trunking Services