CommPeak Blog
May 12, 2021
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CommPeak Blog
May 12, 2021
Contact center outsourcing involves the calculated decision to employ and manage a third-party service provider to conduct your business’s communication operations. The outsourced provider hires…
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April 28, 2021
Human connectivity has become increasingly elusive in today’s fast-paced world. Opportunities for genuine, fruitful communication disappear as fast as they arise. For contact centers, the…
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April 21, 2021
Operational efficiency and success depend on the tools contact centers choose to incorporate into their daily practices. When equipped with the proper communication solution, contact…
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March 30, 2021
A new variable has transformed the “supply and demand” model: the customer experience. Consumers worldwide have expressed that business interactions play a significant factor…
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March 24, 2021
The prominence of remote work grew recently due to the outbreak of the global pandemic. Employees and executives alike were not allowed to access their…
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March 18, 2021
Your company’s call center, lately more often referred to as the contact center, is the heart of the organization. The center, aptly named, is the…
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March 10, 2021
The primary issues that once confronted the 20th-century contact center have been assuaged. However, the future is approaching faster than ever expected. The VoIP industry…
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March 4, 2021
Whether your company is a large call center that handles high call volumes every day or a small business that only caters to a niche…
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February 24, 2021
Since its inception, CommPeak has modeled its products and services to help catalyze our customers’ business achievements. Our full-suite communication solutions are created to be…
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February 9, 2021
The internet has come a long way since becoming commercially available in the mid-’90s — it has changed the way we search for and save…
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Veronika Petrenko
January 28, 2021
There is a common misconception that, while Voice over IP technology (VoIP) is an optimal choice for large enterprises that deal with a high volume…
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A. Hadad - Head of Product
January 20, 2021
Do you find yourself struggling to configure third-party softphone apps with confusing user interfaces, making it next-to-impossible to integrate it with the rest of your…
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December 21, 2020
To survive in today’s rapidly changing world, businesses need to become more agile, meet the customers needs and automate their communications. To provide for our…
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December 16, 2020
This year we are celebrating 9 years of CommPeak as a global all-in-one SaaS communication operation solution with high-quality VoIP services. Since day one, we’ve…
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December 3, 2020
When your business has too many leads, tasks, or tickets to process, some of them can simply be lost during a transition period or assigned…
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November 27, 2020
Have you been thinking of upgrading your business telephony? Then it’s time to do it now! CommPeak gives new customers 10% cashback* on the first…
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October 21, 2020
Out of many channels of communication with customers, voice calls are extremely effective. Personal approach to leads and real-time communication impact their decision making like…
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September 23, 2020
The more technology and connectivity advances, the more ways to communicate there are. Businesses go global and manage thousands of clients by choosing the channels…
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September 2, 2020
Every call center has tons of data not only on clients and leads, but on the quality of performance. When approached thoughtfully, metrics will signify…
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August 20, 2020
Modern call centers are getting really busy, even more busy than ever before. Managers have loads of data arriving through multiple channels connected by various…
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August 4, 2020
The term VPN gets mentioned more and more in conversations concerning the internet. Its benefits gain recognition among commonplace users and corporate entities like never…
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July 21, 2020
The digits in our personal phone numbers make sense to us. First comes the country code, then the city or provider’s code, and then the…
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July 16, 2020
In today’s globalized and fast-paced world, more and more businesses reject traditional telephony in favor of online communication. Mainly because of the convenience, cost-savings, and…
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July 6, 2020
If you have an international business, it is important to make sure it grows in every region involved. To develop and expand, you should communicate…
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June 17, 2020
Business communication has been changing at a rapid speed, and so do business telephone systems. The old-school landline phones that were an integral part of…
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June 11, 2020
In a digital era we live in, more and more businesses are looking for advanced alternatives in communication infrastructure. They search for a solution to…
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May 26, 2020
VoIP systems have become an integral part of business communications due to the wide opportunities and cost-effectiveness they offer. However, the obstacles you sometimes encounter…
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April 22, 2020
Running a call center is stressful — you have to manage thousands of calls and maintain the highest standards of customer services. If you want…
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March 26, 2020
Millions of people across the globe are now working remotely for the first time because of the coronavirus pandemic. Call centers, therefore, are under immense…
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March 23, 2020
CommPeak is happy to announce the recent launch of full Click2Call integration with Zoho CRM. Now your sales team can take full advantage of the…
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January 16, 2020
Join the CommPeak team at the ICE London 2020 (February 4-6)! Now you can get…
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October 22, 2019
Hey all! Come join us at the Finance Magnates London Summit. With our experience working with FinTech companies for many years, we have developed solutions which can automate all the…
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May 14, 2019
Hey all! We are excited to participate at the iFX EXPO 2019. We’ll be waiting for you at Booth 121. Come and try live…
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March 11, 2019
If you are now at a crossroads, whether to go over to the side of VoIP or stay in the realm of traditional landline telephony,…
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February 12, 2019
Why is service Important for Successful VoIP Implementation. Every powerful and multi-functional network needs management, and a VoIP telephony system is no exception. The negligent…
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January 20, 2019
It’s Powerful! It’s not just a strong trend. Speech to text is being used throughout the world and as it increases usage, CommPeak has…
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January 2, 2019
CommPeak is glad to announce Synchronization services between your agent's personal meetings and their Outlook calendar.
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December 19, 2018
CommPeak is launching 24/7 urgent phone support. This would be an SOS support line for any urgent matter that may happen, It will give customers…
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December 2, 2018
In our recent efforts to better our service, communication and overall offering, I’m happy to announce another recent launch of a new service in which…
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December 2, 2018
CommPeak has recently relaunched its Resellers Program where we offer you to make a profit – earn commission for all voice and SMS…
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November 29, 2018
In our first article “AutoDialing” we confirmed that to be the best in your field you MUST use the best technologies. And that’s Smart Dialing…
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November 29, 2018
Imagine working in a call center, you know that overcrowded open workspace with a lot of sales agents wearing those ear sets…
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November 28, 2018
Hey There and Season’s Greetings! This is our favorite time of the year! Some of us will be out of the office chugging mugs of hot…
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