CommPeak Blog
November 29, 2021
Welcome to CommPeak’s Blog
- 9 Tips for Optimizing Your Outbound Calls With Predictive and Auto Dialer Software
Photo by Mikhail Nilov from Pexels If you’ve been in the marketing industry for a while, you’re probably familiar with the concept of…
Read more - How to Enhance Your Answer Success Rates With HLR Phone Number LookUp
CommPeak Blog
October 18, 2021
All too often, call center agents will find themselves listening to automated messages, delivering the disappointing news that the dialed number is invalid. Time has…
Read more - Local Dialing Numbers: What They Are and How They Boost Your Business
CommPeak Blog
August 5, 2021
For outbound call centers, get through to your customers, and leads can be one of the frustrating challenges. To persuade more clients to answer the…
Read more - The Best Tools for Customizing and Leveraging Your Cloud-Based Contact Center
CommPeak Blog
July 19, 2021
Implementing VoIP solutions is a decision that saves companies an average of 30-50% while simultaneously increasing employee productivity. Indeed, that’s why…
Read more - CommPeak Helps to Make Your Transactions Simpler With Stablecoins
CommPeak Blog
June 28, 2021
For call centers worldwide, the capability to manage business operations using these digital currencies is crucial, allowing work to flow faster and more effectively. With…
Read more - 7 Strategies to Fast Track Your Contact Center Operations
CommPeak Blog
June 17, 2021
When the workday ends, many are left how the time went by so quickly. With a surmounting list of tasks to accomplish, it would be…
Read more - How Do You, the CTO, Discover the Best Operational Communication Solution? Part 1
CommPeak Blog
June 10, 2021
As software engineers continue to automate social interactions and services, customers find themselves increasingly longing for human connectivity. That’s where the 21st-century contact center comes…
Read more - Establish the Optimal Connection Environment for Superior Quality VoIP Calls
A. Hadad - Head of Product
June 2, 2021
In the upcoming decade, customer support proficiency will become more critical than ever for business success. Recent research explains that consumers are…
Read more - CommPeak Celebrates Communication Face to Face at iFX EXPO Dubai 2021
Tom H
May 26, 2021
The United Arab Emirates is typically known as a bustling economic hub for executives. However, it is also a unique intersection of old and new.
Read more - 4 Thrifty Tips for Cutting Contact Center Costs
CommPeak Blog
May 19, 2021
Establishing a reputable contact center for your business is critical in this day and age, with 73% of consumers reporting positive human interaction factors…
Read more - 6 Benefits of Outsourcing Contact Center Services
CommPeak Blog
May 12, 2021
Contact center outsourcing involves the calculated decision to employ and manage a third-party service provider to conduct your business’s communication operations. The outsourced provider hires…
Read more - 6 Must-Have Dialer Features to Boost Operational Efficiency
CommPeak Blog
April 28, 2021
Human connectivity has become increasingly elusive in today’s fast-paced world. Opportunities for genuine, fruitful communication disappear as fast as they arise. For contact centers, the…
Read more - 5 Must-Have Tools that Maximize Contact Center Success
CommPeak Blog
April 21, 2021
Operational efficiency and success depend on the tools contact centers choose to incorporate into their daily practices. When equipped with the proper communication solutions, contact…
Read more - 6 Ways to Improve Your Call Center’s Average Call Waiting Time (AWT)
CommPeak Blog
March 30, 2021
A new variable has transformed the “supply and demand” model: the customer experience. 86% of all buyers have said revealed that they are willing…
Read more - Remote Work Is Here to Stay: Keep Your Business on Track
CommPeak Blog
March 24, 2021
The prominence of remote work grew recently due to the outbreak of the global pandemic. But now, even as the pandemic subsides and the world…
Read more - 3 Considerations You Need to Know Before Upgrading Your Contact Center
CommPeak Blog
March 18, 2021
Your contact center is the heart of the organization. The center, aptly named, is the first communication line for customer engagement, feasibly impacting your business’s…
Read more - Preparing Your Contact Center for the Future
CommPeak Blog
March 10, 2021
The primary issues that once confronted the 20th-century contact center have been assuaged. However, the future is approaching faster than ever expected. To keep up…
Read more - Discover Which Solutions Take Your Call Center to the Next Level
CommPeak Blog
March 4, 2021
Whether your company is a large call center that handles high call volumes every day or a small business that only caters to a niche…
Read more - CommPeak Emphasizes Additional Aspects of Your Security
CommPeak Blog
February 24, 2021
A Lasting Committment to Your Security Since its inception, CommPeak has modeled its products and services to help catalyze our customers’ business achievements. We go…
Read more - Common Myths and Misconceptions About VoIP Communications
CommPeak Blog
February 9, 2021
The internet has come a long way since becoming commercially available in the mid-’90s. The communication industry has rapidly expanded as a result, with …
Read more - Is VoIP Good for Small and Medium Businesses?
CommPeak Blog
January 28, 2021
There is a common misconception that, while Voice over IP technology (VoIP) is the optimal choice for large enterprises that deal with a high volume…
Read more - Meet the Latest Addition — Our Built-in Softphone
A. Hadad - Head of Product
January 20, 2021
Aren’t you tired of struggling with third-party softphone apps that have confusing user interfaces? Well, those times are finally over! As a part of our…
Read more - CommPeak is Proud to Announce: Seamless Integration of Cloud PBX with Panda CRM
A. Hadad - Head of Product
December 21, 2020
To survive in today’s rapidly changing world, businesses need to become more agile, meet the customers’ needs and automate their communications. To help our customers,…
Read more - Celebrating 9 Years of High-Quality Voice over IP Solutions Worldwide
CommPeak Blog
December 16, 2020
This year, CommPeak is ecstatic to be celebrating its 9th year of providing cloud-based communication products, empowering people worldwide to create customized solutions. Our…
Read more - Lead Routing: Leading the Way to Effective Sales
Veronika Petrenko
December 3, 2020
When your business has too many leads, tasks, or tickets to process, some of them can simply be lost during a transition period or assigned…
Read more - Black Friday Extended. Meet CommPeak Black Weekend!
Veronika Petrenko
November 27, 2020
Have you been thinking of upgrading your business telephony? Then it’s time to do it now! CommPeak gives new customers 10% cashback* on the first…
Read more - Best Tools That Will Increase the Efficiency of Your Call Center
CommPeak Blog
October 21, 2020
Out of the many communication channels you have with customers, voice calls are one of the most effective. Although some don’t enjoy talking on the…
Read more - Talking to Your Customers: Where and How?
Commpeak Blog
September 23, 2020
The more technology and connectivity advances, the more ways to communicate there are. Businesses go global and manage thousands of clients by choosing the channels…
Read more - Pro Tips for Leveraging Call Center KPIs and Performance Metrics
CommPeak Blog
September 2, 2020
Every call center, no matter the size, accrues a ton of data. In addition to relating to customers and leads, this information also reveals key insights regarding…
Read more - The Top 21 Call Center Metrics: KPIs to Keep an Eye On
CommPeak Blog
August 20, 2020
21st-century call centers face an enormous challenge, catering to more customers than ever before. Managers like you are often overwhelmed trying to leverage all that…
Read more - Safety First: The Importance of VPN for Business
CommPeak Blog
August 4, 2020
As the business world continues to embed itself within the digital realm, the term “VPN” is increasingly discussed. This type of connectivity provides additional layers…
Read more - What Is a Non-Geographic Number and How Does It Work?
Commpeak Blog
July 21, 2020
As a call center focused on outbound campaigns, your main objective is to maximize your Answer Success, or Seizure, Rate (ASR). However, this goal…
Read more - Business VoIP: The Advantages and Disadvantages
CommPeak Blog
July 16, 2020
In today’s fast-paced, globalized world, more and more businesses recognize that traditional telephony doesn’t meet their needs. Cloud-based communication, on the other…
Read more - How Does a Local Presence Dialer Work?
CommPeak Blog
July 6, 2020
When you operate and manage a business with a global clientele, it’s important to make sure that you encompass every available market. Even if you…
Read more - Cloud-Based Communication Tools: The Pros and Cons
CommPeak Blog
June 17, 2020
The business communication industry has been changing rapidly. To keep up with the competition, business communication providers need to innovate. Once an integral part of…
Read more - VoIP Caller: The Many Benefits for Your Business
CommPeak Blog
June 11, 2020
In the digital era, more and more businesses are searching for cloud-based communication tools. Business owners are longing for a solution that minimizes costs while maintaining optimal quality and flexibility. In…
Read more - 8 Most Common VoIP Problems and How to Troubleshoot Them
CommPeak Blog
May 26, 2020
VoIP services have become an integral part of cloud-based business communications. This peer-to-peer technology offers a wide range of benefits, including expanding your local global…
Read more - 5 Top Outbound Call Center Metrics to Measure Success
CommPeak Blog
April 22, 2020
Running a call center is stressful! You have to manage hundreds, if not thousands, of calls, all while maintaining the highest customer service standards. To…
Read more - Remote Call Center: Ongoing Control and Management During COVID-19
CommPeak Blog
March 26, 2020
Worldwide, millions of people have been forced to work remotely due to the catastrophic coronavirus pandemic. Call centers are likewise under immense pressure to keep…
Read more - Save Time and Deliver Exceptional Service With Zoho CRM Integration
CommPeak Blog
March 23, 2020
CommPeak is pleased to announce the launch of our full Click2Call integration with the Zoho CRM. Now, your call center can take full advantage of…
Read more - CommPeak to Take Part in ICE London 2020
CommPeak Blog
January 16, 2020
Join the CommPeak team at ICE London 2020 from February 4 to 6! At…
Read more - Let’s meet at London Summit 2019
Commpeak Blog
October 22, 2019
Hey all! Come join us at the Finance Magnates London Summit. With our experience working with FinTech companies for many years, we have developed solutions which can automate all the…
Read more - Join us at the iFX EXPO
Commpeak Blog
May 14, 2019
Hey all! We are excited to participate at the iFX EXPO 2019. We’ll be waiting for you at Booth 121. Come and try live…
Read more - In a VoIP Crossroad? Here are top 5 ways VoIp Serves Your Business
Commpeak Blog
March 11, 2019
If you are now at a crossroads, whether to go over to the side of VoIP or stay in the realm of traditional landline telephony,…
Read more - Don’t you know? Talking about… VoIP
Commpeak Blog
February 12, 2019
Why is service Important for Successful VoIP Implementation. Every powerful and multi-functional network needs management, and a VoIP telephony system is no exception. The negligent…
Read more - Let Your Voice Do The Typing
Commpeak Blog
January 20, 2019
It’s Powerful! It’s not just a strong trend. Speech to text is being used throughout the world and as it increases usage, CommPeak has…
Read more - Call me, call me, anytime
Commpeak Blog
January 2, 2019
CommPeak is glad to announce Synchronization services between your agent's personal meetings and their Outlook calendar.
Read more - Hello, is it me you’re looking for?
Commpeak Blog
December 19, 2018
CommPeak is launching 24/7 urgent phone support. This would be an SOS support line for any urgent matter that may happen, It will give customers…
Read more - Sending out an S.M.S!
Commpeak Blog
December 2, 2018
In our recent efforts to better our service, communication and overall offering, I’m happy to announce another recent launch of a new service in which…
Read more - Our profit becomes your profit!
Commpeak Blog
December 2, 2018
CommPeak has recently relaunched its Resellers Program where we offer you to make a profit – earn commission for all voice and SMS…
Read more - CRM or Lists?
CommPeak Blog
November 29, 2018
In our first article “AutoDialing” we confirmed that to be the best in your field you MUST use the best technologies. And that’s Smart Dialing…
Read more - The “smart(y)” Dialer
CommPeak Blog
November 29, 2018
Imagine working in a call center, you know that overcrowded open workspace with a lot of sales agents wearing those ear sets…
Read more - Upcoming Holidays Support Team Availability
Commpeak Blog
November 28, 2018
Hey There and Season’s Greetings! This is our favorite time of the year! Some of us will be out of the office chugging mugs of hot…
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