Tanya Omelianiuk
October 21, 2020
Welcome to CommPeak’s Blog
- Best tools that will increase the efficiency of your call center
Out of many channels of communication with customers, voice calls are extremely effective. Personal approach to leads and real-time communication impact their decision making like…
Read more - Talking to Your Customers: Where and How?
Tanya Omelianiuk
September 23, 2020
The more technology and connectivity advances, the more ways to communicate there are. Businesses go global and manage thousands of clients by choosing the channels…
Read more - Pro Tips for Leveraging Call Center KPIs and Performance Metrics
Tanya Omelianiuk
September 2, 2020
Every call center has tons of data not only on clients and leads, but on the quality of performance. When approached thoughtfully, metrics will signify…
Read more - TOP 21 Call Center Metrics: KPIs To Keep an Eye On
Tanya Omelianiuk
August 20, 2020
Modern call centers are getting really busy, even more busy than ever before. Managers have loads of data arriving through multiple channels connected by various…
Read more - Safety first: the importance of using VPN for business
Tanya Omelianiuk
August 4, 2020
The term VPN gets mentioned more and more in conversations concerning the internet. Its benefits gain recognition among commonplace users and corporate entities like never…
Read more - What Is a Non-geographic Number, and How Does It Work?
Tanya Omelianiuk
July 21, 2020
The digits in our personal phone numbers make sense to us. First comes the country code, then the city or provider’s code, and then the…
Read more - Business VoIP: Advantages and Disadvantages
Veronika Petrenko
July 16, 2020
In today’s globalized and fast-paced world, more and more businesses reject traditional telephony in favor of online communication. Mainly because of the convenience, cost-savings, and…
Read more - How does a local presence dialer work?
Tanya Omelianiuk
July 6, 2020
If you have an international business, it is important to make sure it grows in every region involved. To develop and expand, you should communicate…
Read more - Cloud-Based Phone System: Pros and Cons
Veronika Petrenko
June 17, 2020
Business communication has been changing at a rapid speed, and so do business telephone systems. The old-school landline phones that were an integral part of…
Read more - Why Use VoIP? Benefits of VoIP for Your Business
Veronika Petrenko
June 11, 2020
In a digital era we live in, more and more businesses are looking for advanced alternatives in communication infrastructure. They search for a solution to…
Read more - 8 Most Common VoIP Problems and the Ways to Troubleshoot Them
Veronika Petrenko
May 26, 2020
VoIP systems have become an integral part of business communications due to the wide opportunities and cost-effectiveness they offer. However, the obstacles you sometimes encounter…
Read more - 5 TOP Outbound Call Center Metrics to Measure Success
Veronika Petrenko
April 22, 2020
Running a call center is stressful — you have to manage thousands of calls and maintain the highest standards of customer services. If you want…
Read more - Remote Call Center: Ongoing Control & Management During COVID-19
Veronika Petrenko
March 26, 2020
Millions of people across the globe are now working remotely for the first time because of the coronavirus pandemic. Call centers, therefore, are under immense…
Read more - Save time and sell more with Zoho CRM integration
Veronika Petrenko
March 23, 2020
CommPeak is happy to announce the recent launch of full Click2Call integration with Zoho CRM. Now your sales team can take full advantage of the…
Read more - CommPeak To Be Part Of The ICE London 2020
Maria Shnaider
January 16, 2020
Join the CommPeak team at the ICE London 2020 (February 4-6)! Now you can get…
Read more - Let’s meet at London Summit 2019
Maria Shnaider
October 22, 2019
Hey all! Come join us at the Finance Magnates London Summit. With our experience working with FinTech companies for many years, we have developed solutions which can automate all the…
Read more - Join us at the iFX EXPO
Maria Shnaider
May 14, 2019
Hey all! We are excited to participate at the iFX EXPO 2019. We’ll be waiting for you at Booth 121. Come and try live…
Read more - In a VoIP Crossroad? Here are top 5 ways VoIp Serves Your Business
Tom Y Z
March 11, 2019
If you are now at a crossroads, whether to go over to the side of VoIP or stay in the realm of traditional landline telephony,…
Read more - Don’t you know? Talking about… VoIP
Tom Y Z
February 12, 2019
Why is service Important for Successful VoIP Implementation. Every powerful and multi-functional network needs management, and a VoIP telephony system is no exception. The negligent…
Read more - Let Your Voice Do The Typing
Tom Y Z
January 20, 2019
It’s Powerful! It’s not just a strong trend. Speech to text is being used throughout the world and as it increases usage, CommPeak has…
Read more - Call me, call me, anytime
Tom Y Z
January 2, 2019
CommPeak is glad to announce Synchronization services between your agent's personal meetings and their Outlook calendar.
Read more - Hello, is it me you’re looking for?
Tom Y Z
December 19, 2018
CommPeak is launching 24/7 urgent phone support. This would be an SOS support line for any urgent matter that may happen, It will give customers…
Read more - Sending out an S.M.S!
Tom Y Z
December 2, 2018
In our recent efforts to better our service, communication and overall offering, I’m happy to announce another recent launch of a new service in which…
Read more - Our profit becomes your profit!
Simon L
December 2, 2018
CommPeak has recently relaunched its Resellers Program where we offer you to make a profit – earn commission for all voice and SMS…
Read more - CRM or Lists?
Ksenya R
November 29, 2018
In our first article “AutoDialing” we confirmed that to be the best in your field you MUST use the best technologies. And that’s Smart Dialing…
Read more - The “smart(y)” Dialer
Ksenya R
November 29, 2018
Imagine working in a call center, you know that overcrowded open workspace with a lot of sales agents wearing those ear sets…
Read more - Upcoming Holidays Support Team Availability
Tom Y Z
November 28, 2018
Hey There and Season’s Greetings! This is our favorite time of the year! Some of us will be out of the office chugging mugs of hot…
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