A. Hadad - Head of Product
December 21, 2020
To survive in today’s rapidly changing world, businesses need to become more agile, meet the customers needs and automate their communications. To provide for our customers’ impact and efficiency, we have broadened the list of CommPeak Cloud PBX integrations by adding Panda CRM.
For companies using Panda CRM, integration with CommPeak PBX Stats, our smart analytics and reporting system, is a boost to productivity and business efficiency. The Click2Call functionality you get with this integration streamlines your calling routine: agents work in the Panda CRM environment they are used to, need to make fewer clicks, open fewer tabs and in the end, waste less time.
The answer is simple. In a single interface online, you get complete and up-to-date and personal information about your clients’ history and every call your agents have had.
With regular and timely updates of client data in your CRM, you can stay in the loop and clearly understand who you sell to, how your clients react to your brand, what they need, and how your agents communicate with them. This way, you know your customers’ behavior patterns and preferences, can provide personal customer experience and can use this information to improve your business performance.
Our Cloud PBX is a powerful tool for analyzing agents’ performance and typical scenarios to find an ideal solution in each case. It will help you improve your communication strategy and increase the overall productivity. Agents benefit from CRM to PBX integration as well: call dialing gets much simpler, and customer data is always within easy reach.
Cloud PBX saves details of each call to the customer history. Later, agents can view this information, together with call follow-ups and recordings, on a single page to approach it appropriately during the call.
With Click2Call integration, you will see how much you spend on every single call right in your Panda CRM. This statistical addition will help you manage your budget, as well as calculate the expenses you have per customer.