Whether your company is a large call center that handles high call volumes every day or a small business that only caters to a niche set of clientele, your communication systems must nevertheless always be up-to-date and cost-effective.
The search for the optimal solution can be frustrating, but after you discover CommPeak, your troubles will be over! Our Dialer and Cloud-based PBX will undoubtedly satisfy all your business requirements.
Cloud PBX vs. the Predictive Dialer: What’s the Difference?
When selecting a reliable business communication solution, most VoIP services companies will choose one of the two most prominent management options — PBX or a predictive dialer.
But which is better?
|Customized calling ratios
|Route incoming calls according to rules
|Rule-based system to match customers and agents
|Set agent hours
|CommPeak’s real-time Stats system
How many agents logged in
Total number of calls
Average call duration
Agent idle time
Total numbers of calls
Average call duration
Successful vs. unanswered calls
|In-house analytics system
|Whisper and Barge
|More expensive than Cloud PBX
|Cheaper but less functionality
|It doesn’t charge when the shift ends
|Second-based all billing, no rounded up
5. Automatic Dialing
|No more manual dialing
|It does not have this function
|Reduces idle time
|Reduces human error
|Can dial multiple numbers simultaneously
How to Decide Which is Right for Your Call Center?
When deciding which full-suite communication solution provider is best for your business, it is critical to keep in these three factors:
1. Your Goals
Before researching whether a communication vendor provides solutions for all of your needs, you must first explicitly know them. Outline your business’s budget, needs, and employee requirements.
2. Future Growth
Bear in mind that some vendors have solutions that are easily configurable and reconfigurable. You should theoretically be able to add and reduce extensions whenever you need them. Find communication solutions that can account for your future vision, as well as the present situation.
3. Professional Consultations
Making a final decision based on content alone is difficult. If you’re struggling with which communication solutions to choose, you should be able to contact a professional. At CommPeak, our dedicated support team is available 24/7/365.