CommPeak’s hosted Cloud IP-PBX is a highly customizable and feature-rich solution - the ideal, low-cost service for enterprises of any size. While it's based on the credible FreePBX® platform, we’ve upgraded it with a unique Stats solution, allowing you to monitor your call center productivity in real-time. Our Cloud PBX gives you the flexibility to use any VoIP phone without any further equipment or extra effort.
Review your agents' actions in real-time. Listen to their conversations with customers, provide support, or log them out when necessary.
Have CDRs and agents' stats in one place, filter, and export them. You can instantly listen to any call recording in your PBX or download it for later use.
Track your real-time performance and call center KPIs in the intuitive PBX Dashboard. Look through your stats per agent and desk.
Easily maintain and create new phone extensions.
Listen to and replay call recordings.
View live Dashboard and KPI tracking with CommPeak’s customized Stats system.
As the leading VoIP provider, CommPeak knows what you need. Our solutions are designed to offer you the smartest and most powerful technology at the best value.
Route each incoming phone call to the right agent at the most appropriate time.
Easily record, monitor, and listen to all calls with an intuitive online control panel.
Create unlimited call routes that seamlessly incorporate your business’s CRM.
Automatically route calls without the need for a live agent or operator’s assistance.
Redirect incoming calls to pre-determined numbers and forward busy calls to your queue while saving the caller details.
Work from anywhere
Employees remain connected no matter their location with call forwarding capabilities to pre-programmed numbers.
Built-in failover automatically sends an incoming call via another carrier to the IP address or phone number(s) you indicate, ensuring a smooth and seamless connection.
Conference calling is a powerful feature that saves you time and money when connecting with three or more people.
Voicemail and fax to email
Have your messages delivered to multiple email addresses and mobile devices.
Efficiently distribute calls to your agents. By creating a hunt group in CommPeak's PBX, you minimize the chances of an agent getting a busy signal.
Whisper, barge, listen
Listen in and monitor agents’ calls, speak with the agent without the client's knowledge, or barge into both channels to communicate with both agent and client.
Find me/Follow me
Selecting multiple dialing locations enables you to receive business calls anytime, anywhere.
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