Need to go remote with your call center due to COVID-19?
CommPeak is here to help you
CommPeak’s Hosted Cloud IP-PBX is a web-based highly customizable and feature-rich solution - the ideal, low-cost solution for an enterprise of all sizes. While it's based on credible FreePBX® platform, we still extended it with our unique Stats Solution allowing you to keep an eye on your Call Center Productivity in real time. Our Cloud PBX gives you the flexibility to use any current VoIP phone without any further equipment or extra effort needed.
See all your agents' actions in real time. Listen to conversations with customers, assist agents or log them out when needed.
Have CDRs and agents' stats in one place, filter and export them. You can instantly listen to any call recording in your PBX or download it for further use.
Track your real-time performance and call center KPIs in the intuitive PBX Dashboard. Look through your stats per agent and desk.
Manage
Easily maintain phone extensions and create new ones effortlessly.
Record
View and listen to call recordings.
Stats
Live dashboard and KPI tracking by CommPeak unique Stats System.
As a leading VoIP Provider we know what you need. Our solutions are designed to offer you the smartest and most powerful tech, at the best value.
Call routing
Route each incoming phone call to the right person/agent at the most appropriate time.
Call Recordings
Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel.
System Integration
Allows you to create unlimited call routes, which you can easily manage in the back-office.
IVR/Auto Attendant
Automatically route calls without the need for a live agent or operator assistance.
Call forwarding
Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference.
Work from Anywhere
Employees can remain connected no matter their location with call forwarding capabilities to predetermined numbers.
Auto failover
Built-in failover automatically sends an incoming call via another carrier to the IP address or phone number(s) you indicate, ensuring smooth connection.
Conference calls
Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
Voicemail & Fax to Email
Have your messages delivered to multiple email addresses and mobile devices of your choosing.
Hunt Groups
Distribute calls in an efficient manner. By creating a hunt group in a PBX, you minimize the chance a caller will get a busy signal when the call is received.
Whisper, Barge, Listen
Listen in and monitor agent calls, talk to the agent without the client hearing, or barge into both channels allowing both the agent and client to hear you speak.
Find me/Follow me
Select multiple locations to dial when someone calls you. This allows you to be always able to receive business calls without worrying about your location.
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