CommPeak’s Hosted IP-PBX (Private Branch Exchange) solution is built around the reputable FreePBX® platform, which offers the most feature-rich, highly customisable telephony system available.This is an ideal, low-cost solution for enterprises of all sizes and is easily scalable to accommodate your company’s rapid growth.
Easily maintain phone extensions and create new ones with ease.
View and listen to call recordings.
Live dashboard and KPI tracking.
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Route each incoming phone call to the right person/agent at the the most appropriate time.
Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel.
Allows you to create unlimited call routes, which you can easily manage in the back-office.
Automatically route calls without the need for a live agent or operator assistance.
Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference.
Work from Anywhere
Employees can remain connected no matter their location with call forwarding capabilities to predetermined numbers.
Built-in failover automatically sends an incoming call via another carrier to the IP address or phone number(s) you indicate, ensuring smooth connection.
Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
Voicemail & Fax to Email
Have your messages delivered to multiple email addresses and mobile devices of your choosing.
Distribute calls in an efficient manner. by creating a hunt group in a PBX, you minimize the chance a caller will receive a busy signal when the call is received.
Whisper, Barge, Listen
Listen in and monitor agent calls, speak to the agent without the client hearing, or barge into both channels allowing both the agent and client to hear you speak.
Find me/Follow me
Select multiple locations to dial when someone calls you. This allows you to always be able to receive business calls without having to worry about your Location.
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