Need to go remote with your call center due to COVID-19?
CommPeak is here to help you
Modernize your customers’ communication with our intelligent, user-friendly hosted Cloud IP-PBX, a highly customizable and feature-rich solution. CommPeak’s unique PBX Statistics tool empowers you to magnify your business results by managing, monitoring, and enhancing your call center’s productivity in real-time. With our flexible Cloud PBX, no extra equipment or installation costs are required.
Review your agents' actions in real-time. Listen to their conversations with customers, provide support, or log them out when necessary.
Have CDRs and agents' stats in one place, filter, and export them. You can instantly listen to any call recording in your PBX or download it for later use.
Track your real-time performance and call center KPIs in the intuitive PBX Dashboard. Look through your stats per agent and desk.
Manage
Easily maintain and create new phone extensions.
Record
Listen to and replay call recordings.
Stats
View live Dashboard and KPI tracking with CommPeak’s customized Stats system.
As the leading VoIP provider, CommPeak knows what you need. Our solutions are designed to offer you the smartest and most powerful technology at the best value.
Call routing
Route each incoming phone call to the right agent at the most appropriate time.
Call recordings
Easily record, monitor, and listen to all calls with an intuitive online control panel.
System integration
Create unlimited call routes that seamlessly incorporate your business’s CRM.
IVR/Auto-attendant
Automatically route calls without the need for a live agent or operator’s assistance.
Call forwarding
Redirect incoming calls to pre-determined numbers and forward busy calls to your queue while saving the caller details.
Work from anywhere
Employees remain connected no matter their location with call forwarding capabilities to pre-programmed numbers.
Auto failover
Built-in failover automatically sends an incoming call via another carrier to the IP address or phone number(s) you indicate, ensuring a smooth and seamless connection.
Conference calls
Conference calling is a powerful feature that saves you time and money when connecting with three or more people.
Voicemail and fax to email
Have your messages delivered to multiple email addresses and mobile devices.
Hunt groups
Efficiently distribute calls to your agents. By creating a hunt group in CommPeak's PBX, you minimize the chances of an agent getting a busy signal.
Whisper, barge, listen
Listen in and monitor agents’ calls, speak with the agent without the client's knowledge, or barge into both channels to communicate with both agent and client.
Find me/Follow me
Selecting multiple dialing locations enables you to receive business calls anytime, anywhere.
+44 7520 64 00 56
+44 7520 64 00 56
