HOSTED IP-PBX
The Ultimate Hosted PBX Solution
CommPeak’s Hosted IP-PBX (Private Branch Exchange) solution is built around the reputable FreePBX® platform, which offers the most feature-rich, highly customisable telephony system to get your business connected. This is an ideal, low-cost solution for enterprises of all sizes and is easily scalable to accommodate your company’s rapid growth.
Self-management allows for maximum usability
Many Hosted IP-PBX vendors and SIP Trunk providers are in charge of operating and maintaining their customers’ telephony systems. This can be burdensome and slow-moving as you have to contact the provider to make even a minor adjustment. With CommPeak’s Hosted IP PBX solution, there’s no more waiting!
Customers can simply sign into their online CommPeak user portal, and easily make account changes from just fine-tuning to more complex account configurations. New extensions can be added at the drop of a hat, so say bye-bye to extra ‘service’ charges and awful customer service response times.
Our intuitive management interface allows you to:
Easily maintain phone extensions and create new ones with ease
Real time call history monitoring and reporting
View and listen to call recordings
Live dashboard and KPI tracking
Our System Features are Worth it
Dynamic Call Routing
Route each incoming phone call to the right person/agent at the the most appropriate time. Routing decisions are based on parameters such as 'time of day', available agents, call source etc.
Call Recordings
Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel.
System Integration
Allows you to create unlimited call routes, which you can easily manage in the back-office. These routes can be determined by a specific department or office, the actual caller, or it can be determined based on the day or even time of day.
Call Waiting and Call Forwarding Capabilities
Incoming calls can be redirected with ease to predetermined numbers, or if the line is busy, calls will be added to a waiting queue with the caller’s information saved for reference.
Work from Anywhere
Employees can remain connected no matter their location with call forwarding capabilities to predetermined numbers.
IVR/Auto Attendant
Automatically route calls without the need for a live agent or operator assistance.
Failover to Multiple Devices
Benefit from built-in failover that can automatically resend an incoming call via another carrier to the IP address or phone number(s) you indicate if a call to your company is traveling on a route that is not working properly.
Voicemail & Fax to Email
Stay connected even when you are unable to take a call. With the voicemail and fax to email feature, voicemail messages can be delivered to multiple email addresses and mobile devices of your choosing.
Conference Calls
Conference calling is a great feature that can save you time and money when trying to connect 3 or more people. Whether it is a business meeting or sales consultation, conferencing allows for easy collaboration no matter the individuals’ locations.
Hunt Groups
Hunt groups are a way to distribute calls in an efficient manner. By creating a hunt group in a PBX, you minimize the chance a caller will receive a busy signal when the call is received.
Whisper/Barge/Listen
Allows you to listen in and monitor agent calls, speak to the agent without the client hearing, or barge into both channels allowing both the agent and client to hear you speak.
Find me/Follow me
Select multiple locations to dial when someone calls you. This allows you to always be able to receive business calls without having to worry about your location.
Unbeatable Customer Support
Receive assistance on becoming accustomed to your new PBX system to troubleshooting any issues you may have along the way.
Dynamic Call Routing
Route each incoming phone call to the right person/agent at the the most appropriate time. Routing decisions are based on parameters such as 'time of day', available agents, call source etc.
Call Recordings
Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel.
System Integration
Allows you to create unlimited call routes, which you can easily manage in the back-office. These routes can be determined by a specific department or office, the actual caller, or it can be determined based on the day or even time of day.
Call Waiting and Call Forwarding Capabilities
Incoming calls can be redirected with ease to predetermined numbers, or if the line is busy, calls will be added to a waiting queue with the caller’s information saved for reference.
Work from Anywhere
Employees can remain connected no matter their location with call forwarding capabilities to predetermined numbers.
IVR/Auto Attendant
Automatically route calls without the need for a live agent or operator assistance.
Failover to Multiple Devices
Benefit from built-in failover that can automatically resend an incoming call via another carrier to the IP address or phone number(s) you indicate if a call to your company is traveling on a route that is not working properly.
Voicemail & Fax to Email
Stay connected even when you are unable to take a call. With the voicemail and fax to email feature, voicemail messages can be delivered to multiple email addresses and mobile devices of your choosing.
Conference Calls
Conference calling is a great feature that can save you time and money when trying to connect 3 or more people. Whether it is a business meeting or sales consultation, conferencing allows for easy collaboration no matter the individuals’ locations.
Hunt Groups
Hunt groups are a way to distribute calls in an efficient manner. By creating a hunt group in a PBX, you minimize the chance a caller will receive a busy signal when the call is received.
Whisper/Barge/Listen
Allows you to listen in and monitor agent calls, speak to the agent without the client hearing, or barge into both channels allowing both the agent and client to hear you speak.
Find me/Follow me
Select multiple locations to dial when someone calls you. This allows you to always be able to receive business calls without having to worry about your location.
Unbeatable Customer Support
Receive assistance on becoming accustomed to your new PBX system to troubleshooting any issues you may have along the way.
Toll-Free Origination and VoIP Termination Combo Package
Our toll-free origination solution works great in combination with our A-Z voice termination services. Regardless of your business’s market niche or monthly call volume, a comprehensive VoIP termination and origination plan can be an effective option for a variety of businesses.
Finding the right VoIP Origination provider that aces all factors of coverage, price, quality and support can be a genuine challenge. CommPeak is proud to be the chosen provider of numerous small and large businesses worldwide seeking flawless VoIP Origination services.