CommPeak | Dialer

Dialer

Smart dialing system

CommPeak Dialer is an advanced in-house developed predictive cloud-based dialing solution which can be seamlessly integrated with the most common CRM’s.
CommPeak Dialer makes your call center much more efficient, allowing agents to do the most valuable work -
sales and customer service.

Management

Easily manage & customize features  to fit your business’s unique needs

Efficiency

Get the best match by using our  customized ruling system

Stats

Track your team performance on  your real-time dashboard

Real-time dashboard

Monitor, control and get up to speed over your call center's performance.

Automatic Dialing

No more manual dialling. Monitor and view agent activity in real-time or post-sale. Individually manipulate each lead’s funnel.

Robust Rules Engine

Fully automate your business flow and control the leads life cycle through automatic ruling systems.

Full Lead management

Manage and distribute your leads according to teams, skills, lead status, countries and time zones, and much more.

Special made Reports

Be on top of every occurrence in your center. Analyze past and current data to get better results!

Whisper

Secretly speak with your agents during active calls.

Time Zone management

Set calling hours for per country and campaign to always stay within your lead's time zone.

Duplicates Management

Automatically and instantly recognise duplicate leads, then easily manage them.

Listen in and  log-out

Listen in on your agent’s active calls and have the ability to log them out when you see fit.

Deployment is a no-brainer

With your very own, dedicated Dialer project manager, deployment is a breeze. Our integration specialists will walk you through a streamlined onboarding process and you’ll be up and running in no time.

Monitor your performance

Get all of the information you need by utilizing our robust reporting module. Generate your own custom reports or easily implement our RESTful API to extract and process your raw data.

Tried, tested and trusted!

Running in live production environments since 2013, serving multiple call centers in various countries and network topologies, Dialer has been utilized and vouched for by leading industry professionals.

Dynamic architecture

Multi-site global enterprise, large BPO or an independent call center. The modular architecture allows us to fit the operational needs of any customer in the best way.

Realtime insights

Gain valuable insights in real-time via CommPeak Dialing Platform’s comprehensive, yet intuitive dashboards, as well as tailored, role/permission based dedicated views.