CommPeak Dialer

Boost your sales with the prognostic Dialer that automatically dials the ideal lead-agent match.

Improve business efficiency by maximizing your contact center’s productivity and performance. Control the leads call process by automatically connecting important leads with the right agent at the right time based on highly customizable options! No more personalized-agent decision-making, manual dialing, or wasted idle time. Manage and analyze your contact center’s performance with the most intelligent, reliable solution on the market.

Your Call Center Routine Fully Automated

  • Extensive Analytics in Real-Time

    Always keep your agent's active sessions and scheduled items on track. Use the Whisper and Barge options to assist when needed or in case of emergency.

  • Fully Manageable Workflow

    Enjoy the advantage of all your solutions combined into a single interface, making it even easier for agents to accomplish tasks. Now, your CRM lead details are entirely manageable and up-to-date. Meetings can be scheduled with just one click.

  • Manage Your Agents and Teams

    Keep all active sessions of your agents and every item of the working schedule always on track. Use Whisper and Barge options to become their helping hand in case of emergency or whenever you want.

  • Global Workspace for Agents

    Help your agents streamline their daily routine. Every piece of data and information is pulled together, available on a single easy-to-use interface. Every tool your agents need can be found on the dashboard.

Go auto today.

request a demo

Grab H T Leads First!

Smart Dialing Automation Makes It Easy to Grab More Deals

hot_leads1.png
More Sales with Less Hassle
No manual dialing or listening to beeps minimalizes agents' idle time. Place more successful calls and focus on high-quality leads driving real value.
hot_leads2.png
End-to-End Management
Keep an eye on your agents. Track their active sessions and supervise their workflow. Use the Whisper and Barge functions when necessary.
hot_leads3.png
Rule-Based Auto Dialer
Automatically distribute leads by agent, skill, team, status, location, timezone, and any other criteria or according to your business logic.

Stop manually dialing. Go auto today!

request a demo

Get to the Peak of Quality Calls with the CommPeak Dialer

Upload Lists. Automate Calls. Increase Conversions. Do it All with the CommPeak Dialer.

Everything in the Right Place

The CommPeak Dialer provides your managers quick access to any tools and data needed to optimize their daily routine. Lead prioritization, customer history, notes, call lists, records, and much more — available in one place.

alternate_dialer1.png

Right Lead to the Right Agent

Now, each and every call can be automatically routed to agents according to specific skills and capabilities. Categorize your agents into groups based on language, interest, location, timezone, or any other common criteria.

alternate_dialer2.png

Streamline Workflow from Day One

Your agents can take advantage of the CommPeak Dialer immediately after the easy setup process. Complete a simple configuration to define personal user access levels for admins, agents, managers, and supervisors — and they’re ready to go.

alternate_dialer3.png

Save time and money. Try it now!

request a demo

Maximum talk time

Talk Time
Minimum dialing time
Dial Time

Get Up to 70% More Calls Per Hour!

Begin stimulating greater productivity among agents, teams, and assigned groups. Try the cloud-based Predictive Dialer by CommPeak - and watch your average call duration time surge.

request a demo

Web-Based Dialer by CommPeak

For Those Who Seek Business Operations at Their Peak

for_dialer_admin.png

Admins

Coordinate your automated phone calls with unique business logic.

  • CRM integration
  • Monitoring and analysis
  • Role-based access
  • Campaign management
for_dialer_sales.png

Sales

Automate your sales team’s routine and help them focus on their essential tasks.

  • Auto dialing and callback
  • Progressive dialing
  • Predefined setup
  • Customized SMS and emails
for_dialer_service.png

Customer Service

Secure more satisfied customers by routing every lead to the right person.

  • Call recording
  • Lead history
  • Performance tracking
  • Skill-based assignment
for_dialer_center.png

Call center

Take control of your call center, gain meaningful insights, and increase its performance.

  • Intelligent call routing
  • Agent screen and DNC lists
  • Timezone management
  • Voicemail detection

Stop manually dialing. Go auto today!

active_seats.png

Pay per active seats only!

Only pay for active seats (more than 30 minutes talk time). We don’t charge when shifts change or for non-talking seats. Get access to all the advanced dialing features for the best price in the market.

Go auto today. request a demo

Improve Your Call Center Efficiency

Key Features Making our Auto Dialer System Even Better

dialer_feature1.png

A-Z call center control

Supervise every second of your agents' work with the real-time dashboard. Track your team’s performance using our business intelligence tools.

dialer_feature2.png

Lead base quality control

Check the quality of leads with the ASR rate and get your money back from untrustworthy affiliates.

dialer_feature3.png

Best match for leads and agents

Smart dialing rules perfectly match customers and agents with the proper skills. Your most important leads will always reach the most effective agents.

dialer_feature4.png

Seamless agent workflow

No need to switch over to your CRM to see a client's information. Everything is automatically synced between your CRM and the Dialer.

dialer_feature5.png

Active call time maximized

Dramatically increase your team's active call duration - up to 70%.

dialer_feature6.png

Smooth setup

Our team will apply the best setup, onboarding, and maintenance workflow for your office without needing any technical support from your end.

Seamless Integration with any CRM of Your Choice

Automatic data sync with your CRM in real-time. Now, there's no need to make a switch, even during an active session. All of your information will always be at hand.

integrations.png
secure.png

Your data is protected

Stay safe and secure using the trusted Telecom infrastructure you can always rely on!

  • End-to-end encryption and military-grade data security
  • Cloud-based storage for audio transcript using Google or AWS S3
  • Single sign-in using industry-standard authentication protocols

Here to Assist You

Contact the CommPeak support team at any time via the platform most convenient for you. Use live chat, WhatsApp, emergency phone, or support tickets. Get the right assistance you need whenever you need it.

support.svg
support.png
your virtual call center today.