CommPeak Dialer is an advanced in-house developed predictive cloud-based dialing solution which can be seamlessly integrated with the most common CRM’s.
CommPeak Dialer makes your call center much more efficient, allowing agents to do the most valuable work -
sales and customer service.
Easily manage & customize features to fit your business’s unique needs
Get the best match by using our customized ruling system
Track your team performance on your real-time dashboard
Boost dynamically adjusts to maximize your operation’s volume of outbound calls and to seamlessly distribute the queued leads to available agents at an instantaneous rate.
Monitor, control and get up to speed over your call center's performance.
No more manual dialling. Monitor and view agent activity in real-time or post-sale. Individually manipulate each lead’s funnel.
Robust Rules Engine
Fully automate your business flow and control the leads life cycle through automatic ruling systems.
Full Lead management
Manage and distribute your leads according to teams, skills, lead status, countries and time zones, and much more.
Special made Reports
Be on top of every occurrence in your center. Analyze past and current data to get better results!
Secretly speak with your agents during active calls.
Time Zone management
Set calling hours for per country and campaign to always stay within your lead's time zone.
Automatically and instantly recognise duplicate leads, then easily manage them.
Listen in and log-out
Listen in on your agent’s active calls and have the ability to log them out when you see fit.
weʼll help you to make the most out of each and every one of them
Deployment is a no-brainer
With your very own, dedicated Dialer project manager, deployment is a breeze. Our integration specialists will walk you through a streamlined onboarding process and you’ll be up and running in no time.
Monitor your performance
Get all of the information you need by utilizing our robust reporting module. Generate your own custom reports or easily implement our RESTful API to extract and process your raw data.
Tried, tested and trusted!
Running in live production environments since 2013, serving multiple call centers in various countries and network topologies, Dialer has been utilized and vouched for by leading industry professionals.
Multi-site global enterprise, large BPO or an independent call center. The modular architecture allows us to fit the operational needs of any customer in the best way.
Gain valuable insights in real-time via CommPeak Dialing Platform’s comprehensive, yet intuitive dashboards, as well as tailored, role/permission based dedicated views.
Focus on your growth
CommPeak Dialing Platform was developed with scalability in mind, so when your business is ready to go to the next level, so are we!
CommPeak packages seamlessly integrate with all major CRM platforms to provide a smooth setup and interruption free operation.
FX back office
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