Customer Care Professional
Philippines (Hybrid)
Support Operations
Full-time
Responsibilities
In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.
- Provide exceptional customer service to our large base of customers
- Responsible to resolve queries and manage customers’ requests through e-mail, chat or phone call within agreed acceptable timeframe
- Manage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolution
- Communicate with third party vendors to coordinate customer requirements and ensure proper and timely delivery of services
- Work in collaboration and provide additional support to other teams within the organization as needed
- Maintain up to date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
- Contribute in maintaining accurate and up-to-date inventories, databases, and knowledgebase
- Escalate issues or concerns to relevant person/department as needed in a timely and accurate manner
Requirements
- With at least 1 year of working experience in customer service or related field
- Excellent communication skills (both verbal and written)
- Client-focused, detail oriented, fast learner and possess good influencing skills
- Able to multitask and handle stressful situations appropriately and professionally
- Able to work independently with minimal supervision and follow up on outstanding tasks closely
- A strong sense of ownership, responsibility, and accountability
- Comfortable to liaise with people across all levels and all offices
- Great team player
- Self-motivated
- Can join immediately
Benefits
- Great career growth opportunity to develop within the Company
- Learning culture- We invest greatly in learning and developing professional and personal skills
- Working in a truly international team on truly international and multi-regional projects
- Private health insurance with 1 dependent
- Hybrid work set-up
- Internet allowance during Work From Home
- Reimbursable Medicine and Psychiatric/Psychological Consultations
- Monthly Engagement Activity
- Customer Satisfaction Incentive
Company Description
CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.
Join the Global Team
I love working in CommPeak because I can feel the unity we create within our diversity.