Customer Care Professional

Philippines (Hybrid)
Support Operations


In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.

  • Provide exceptional customer service to our large base of customers
  • Responsible to resolve queries and manage customers’ requests through e-mail, chat or phone call within agreed acceptable timeframe
  • Manage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolution
  • Communicate with third party vendors to coordinate customer requirements and ensure proper and timely delivery of services
  • Work in collaboration and provide additional support to other teams within the organization as needed
  • Maintain up to date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
  • Contribute in maintaining accurate and up-to-date inventories, databases, and knowledgebase
  • Escalate issues or concerns to relevant person/department as needed in a timely and accurate manner


  • With at least 1 year of working experience in customer service or related field
  • Excellent communication skills (both verbal and written)
  • Client-focused, detail oriented, fast learner and possess good influencing skills
  • Able to multitask and handle stressful situations appropriately and professionally
  • Able to work independently with minimal supervision and follow up on outstanding tasks closely
  • A strong sense of ownership, responsibility, and accountability
  • Comfortable to liaise with people across all levels and all offices
  • Great team player
  • Self-motivated
  • Can join immediately


  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Private health insurance with 1 dependent
  • Hybrid work set-up
  • Internet allowance during Work From Home
  • Reimbursable Medicine and Psychiatric/Psychological Consultations
  • Monthly Engagement Activity
  • Customer Satisfaction Incentive

Any questions? Reach out to us directly via

Company Description

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

CommPeak International Team

Join the Global Team

I love working in CommPeak because I can feel the unity we create within our diversity.

CommPeak Global Team