Customer Care Professional

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.

• Provide exceptional customer service to our large base of customers
• Responsible to resolve queries and manage customers’ requests through e-mail, chat or phone call within agreed acceptable timeframe
• Manage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolution
• Communicate with third party vendors to coordinate customer requirements and ensure proper and timely delivery of services
• Work in collaboration and provide additional support to other teams within the organization as needed
• Maintain up to date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
• Contribute in maintaining accurate and up-to-date inventories, databases, and knowledgebase
• Escalate issues or concerns to relevant person/department as needed in a timely and accurate manner

• With at least 1 year of working experience in customer service or related field
• Excellent communication skills (both verbal and written)
• Client-focused, detail oriented, fast learner and possess good influencing skills
• Able to multitask and handle stressful situations appropriately and professionally
• Able to work independently with minimal supervision and follow up on outstanding tasks closely
• A strong sense of ownership, responsibility, and accountability
• Comfortable to liaise with people across all levels and all offices
• Great team player
• Self-motivated
• Can join immediately

• Great career growth opportunity to develop within the Company
• Learning culture- We invest greatly in learning and developing professional and personal skills
• Working in a truly international team on truly international and multi-regional projects
• Private health insurance with 1 dependent
• Hybrid work set-up
• Internet allowance during Work From Home
• Reimbursable Medicine and Psychiatric/Psychological Consultations
• Monthly Engagement Activity
• Customer Satisfaction Incentive