Customer Success Manager

Ukraine (Hybrid)
CSM
Full-time

Responsibilities

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.


  • Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
  • Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell 
  • Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
  • Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
  • Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues




Requirements

  • 2+ years customer success or account management experience - Must
  • Experience working for an international SaaS/Web/Tech company -Must
  • Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
  • Excellent verbal and written communications skills.
  • Fluent spoken and written English, other languages is a plus!
  • Driven, self-motivated, enthusiastic, and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insights

Benefits

  • Competitive compensation, based on experience and qualifications
  • Private heath insurance and benefits
  • Modern and comfortable office in the historical city center (Bekhterevs’kyi Ln.)
  • Friendly team and comfortable working environment (corporate parties, movies, table games, etc.)
  • Corporate training for professional development, conferences
  • 20 work days paid vacation, paid sick leaves
  • English classes with native speaker

Any questions? Reach out to us directly via

Company Description

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Join the Global Team

I love working in CommPeak because I can feel the unity we create within our diversity.