Customer Success Manager
CommPeak is a leading vendor of the full-suite cloud-based innovative operational solution, including VoIP calls, Cloud PBX, prognostic Dialer, SMS Service, and various additional services to provide full coverage of communication sector needs. CommPeak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.
As we rapidly growing we're looking for an experienced CSM/ Account manager to join our team in Israel.
In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional post sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.
- Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
- Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunity with customers to improve retention, ensure renewals and product enhancement upsell
- Represent the voice of the customer to provide feedback and insights via high touch relationships into core products, services and processes.
- Be a trusted partner for the customer on use-case and product functionality, educate customers on the features of our products and services
- Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues
- Generate new business using existing and potential customer networks in order to identify new opportunities
- 2+ years customer success or account management experience - Must
- Experience working for an international SaaS/Web/Tech company -Must
- Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
- Experience working as affiliate manager- big advantage
- Assertive with excellent verbal and written communications skills.
- Fluent spoken and written English, other languages is a plus!
- Driven, self-motivated, enthusiastic and with a bias for action.
- Strong analytical skills, with the ability to translate data into insights.
What we offer?
- Great career growth opportunity to develop within the Company
- Learning culture- We invest greatly in learning and developing professional and personal skills
- Working in truly international team on truly international and multi-regional projects
- Hybrid work mode- We meet at the office twice a week, allowing flexibility but still stay connected.
Why Join CommPeak?
CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication.
This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry.
CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.
Check us out at:
CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.
Join the Global Team
I love working in CommPeak because I can feel the unity we create within our diversity.