In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.
- Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
- Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
- Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
- Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
- Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues
- 2+ years customer success or account management experience - Must
- Experience working for an international SaaS/Web/Tech company -Must
- Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
- Excellent verbal and written communications skills.
- Fluent spoken and written English, other languages is a plus!
- Driven, self-motivated, enthusiastic, and with a bias for action.
- Strong analytical skills, with the ability to translate data into insights
- Competitive compensation, based on experience and qualifications
- Private heath insurance and benefits
- Modern and comfortable office in the historical city center (Bekhterevs’kyi Ln.)
- Friendly team and comfortable working environment (corporate parties, movies, table games, etc.)
- Corporate training for professional development, conferences
- 20 work days paid vacation, paid sick leaves
- English classes with native speaker
CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.
Join the Global Team
I love working in CommPeak because I can feel the unity we create within our diversity.