Technical Support Engineer

Philippines (Hybrid)
Support
Full-time

Responsibilities

  • Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
  • Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
  • Deliver support services to end-users via ticketing system and chat
  • Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
  • Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues

Requirements

  • 1+ years of relevant experience: Technical Support, Service Desk or IT
  • Must have experience working in a BPO industry in an international client facing role
  • Willing to work in a Hybrid work set-up and work in shifting schedules
  • Excellent customer service and problem solving skills
  • Above average communication skills both written and verbal
  • Can start immediately

Benefits

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Private health insurance with 1 dependent
  • Hybrid work set-up
  • Internet allowance during Work From Home
  • Reimbursable Medicine and Psychiatric/Psychological Consultations
  • Monthly Engagement Activity
  • Customer Satisfaction Incentive

Any questions? Reach out to us directly via

Company Description

CommPeak makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Join the Global Team

I love working in CommPeak because I can feel the unity we create within our diversity.