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What is Agent Time Management?
CommPeak’s Agent Time Management helps businesses monitor agent activity, and gives managers real-time insights into agent availability, break status, and performance trends.
REAL-TIME TRACKING
Real-Time Insight into Agent Activity
CommPeak’s Agent Time Management provides clear visibility into agent status, allowing supervisors to balance workloads, reduce idle time, and ensure steady performance across desks and campaigns.
Real-Time Agent Visibility
Use Agent Time Management to gain insight into who’s online, on break, or clocked out. Managers can monitor availability and respond quickly to changing call volumes.
Learn moreEasier Desk Management
Set break policies for entire desks. Apply company-wide standards or customize settings by group so scheduling is in step with your business hours.
Learn moreCustomizable Break Categories
With Agent Time Management, you can create custom break types that fit your team’s workflow. Define as many options as you need and easily adjust them as operations evolve.
Learn moreAGENT PRODUCTIVITY OPTIMIZATION
Improves Performance and Engagement
CommPeak’s Agent Time Management helps agents stay organized and engaged, leading to more efficient work and higher-quality service.
Understand How Agents Spend their Time
Access detailed insights into how agents spend their time. Analytics from CommPeak’s Time Management tools help you identify improvement opportunities and adjust scheduling to maximize productivity.
Learn morePromotes Productive Wrap-Ups
Use Agent Time Management to give agents time to wrap up each call. Set how long the feedback window stays open so agents can record outcomes or add notes before moving to the next call.
Learn moreSimplifies Clocking Out
Agents can easily select a reason when clocking out or ending a session, giving managers better visibility into availability patterns and schedule efficiency.
Learn moreContact Our Sales Team Today
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