CommPeak Dialer
Top Features
Intelligent Dialing
Predictive Dialing
Dials multiple numbers at once, routing live answers straight to agents.
AI Call Analysis
Generates call transcripts with AI summaries, sentiment analysis, and key insights.
Agent Workspace
All agent tools in one screen: call controls, lead history, CRM, and scheduling.
Integrated Inbox
Reply to SMS and WhatsApp without leaving the dialer.
Dynamic Ratio Calling
Automatically adjusts outbound dialing rates based on live performance.
Interactive Voice Response (IVR)
Routes inbound callers to the right agent via automated voice menus.
Voice Generator
Converts text into voice recordings for IVR flows.
Click-2-Call Integration
Dial with one click from any CRM.
Lead Management
High-Intent Lead Indicator
Prioritizes leads that have recently interacted with your business.
Personalized Predictive Dialing
Blends personal callback leads into an agent's predictive session.
Skill-Based Routing
Matches leads to agents by expertise, language, or campaign.
Campaign Management
Set up and run campaigns with full control over every setting.
Lead Optimization
Local Calling Times
Sets call times based on each lead's local time zone.
Voicemail Skip
Detects and skips calls that go to voicemail.
Omnichannel Messaging Inbox
A shared inbox for SMS and WhatsApp, built into the dialer.
Call Availability Detection
Filters busy and unavailable numbers before they reach agents.
Automatic Number Correction
Detects and corrects lead number formatting errors before dialing.
Dynamic Caller ID
Controls which number displays on outbound calls by country or campaign.
Performance Management
Multi-Location Management
Manage remote and multi-site teams from one platform.
Live Performance Dashboards
Monitor agent performance and call insights in real time.
Live Agent Monitoring
Tracks agent activity and call statistics in real time.
Listen, Whisper and Barge
Monitor live calls, coach agents, or join mid-conversation.
Agent Time Management
Tracks agent breaks and clock-out reasons in real time.
Real-Time Critical Alerts
Notifies managers when key metrics drop below set thresholds.
Reports and Analytics
Access performance reports and analytics in one place.
Security
User Role Management
Set user roles to control access and protect data.
Call Recording and Monitoring
Records and stores calls for compliance, training, and quality review.
TextPeak
Top Features
API Streams
New
Omnichannel OTP
Send OTPs across multiple channels via a routing sequence you control.
Two-Way Messaging
Supports inbound and outbound messaging in a single channel.
Transactional
Reliable delivery of time-sensitive messages like confirmations and alerts.
Promotional
Send offers, updates, and announcements to your audience.
WhatsApp Campaigns
Use WhatsApp to run and manage targeted messaging campaigns.
Telegram Bot
Manage two-way Telegram conversations for better customer engagement.
Campaign Management
Segmenting
Filter contacts by carrier, custom fields, and behavior to reach the right audience.
Short URL & Domain Management
Creates and manages trackable short URLs and custom domains.
Word Variation Sets
Rotate sets of similar words and phrases to introduce message variation.
Templates
Approved, ready-to-send message formats for faster campaign creation.
Analytics and Insights
Track delivery rates, costs, and recipient responses per campaign.
Sending Hours
Sets country-specific delivery windows for every campaign.
RTL Support
Create and preview messages in right-to-left languages.
Campaign Test Mode
Test your campaign setup before sending to real contacts.
AI-Powered Messaging
New
AI Assistant options
Use built-in AI or connect ChatGPT or Gemini to write copy.
New
AI Campaigns
Generate varied campaign templates faster with AI assistance.
New
Inbox AI
Speed up replying to messages with tone and context suggestions.
Team Inbox
Multichannel Team Inbox
A shared inbox for SMS, WhatsApp, and Telegram with team-based organization.
Incoming Routing Rules
Automatically assigns inbound messages to the responsible person or team.
Team Management
Organize inbox activity by grouping agents into teams with assigned roles.
Multi Brand Management
Creates separate spaces for different brands, departments, or regions.
User Management and Role Permissions
Control what each user can access and do.
Canned Responses
Ready-made replies for common questions and recurring conversations.
Inbox Custom Roles
Set custom inbox access levels for each role.
Scale-Ready Infrastructure
Manager's Dashboard
Real-time visual summary of key campaign metrics and performance data.
Space, Teams and User Management
Organizes your operation into dedicated spaces by brand or region.
Inbox Performance Insights
A dashboard for tracking inbox performance down to team level.
Sender ID Management
Pre-approved sender identities for campaigns and conversations.
Real Time Statistics
Visibility into live campaign metrics including delivery, usage, and sender ID performance.
Developer-Friendly
Webhook Management
Keep your external systems in sync with real-time event notifications.
Integrations
Connects TextPeak to your existing tools and platforms.
API Streams
Enable full TextPeak functionality through your API.
Postback Tracking
Tracks clicks and conversions via postback to segment contacts.
Global Delivery
Direct Connections
Direct, high-quality routing with fewer hops for faster, more reliable delivery.
Message Type Pricing
Displays per-country pricing organized by message type.
Contact Blocking
Maintains a list of contacts who are never to be messaged.
Duplicate Message Detection and Blocking
Prevents the same message from being sent twice, avoiding wasted spend.
SIP Trunking
Top Features
Deployment & Routing
PoP Coverage
Choose your routing point or let CommPeak assign the optimal PoP.
Channel Limits
Adjust concurrent call capacity per trunk to match demand.
Multi-System Compatibility
Use the same SIP trunks across multiple platforms and locations.
Emergency Call Routing
Supports compliant emergency call routing at scale.
Bring Your Own Carriers (BYOC)
Connect CommPeak SIP trunks to your existing carrier infrastructure.
JWT Authentication
Secures SIP access with token-based authentication.
Access Control
Call Blocking
Sets rules for permitted calling times and destinations.
Dynamic Caller ID
Controls how your number displays on outbound calls.
Flexible Authentication Methods
Choose between IP-based or credential-based authentication.
Cost Controls
Competitive Call Rates
Full-service SIP trunking at competitive per-minute rates across 190+ destinations.
Rate Capping
Sets a maximum per-minute rate for outbound calls.
Low Balance Notifications
Alerts you when your balance drops below a set threshold.
Audio Balance Alerts
Plays an audio message when your balance is critically low.
Customizable Alerts
Choose the metrics and thresholds you want monitored.
Email Alerts by Role
Sends alerts to the most relevant person.
Payment Alerts
Sends email confirmation when a payment completes.
Monitoring & Diagnostics
Call Detail Records (CDRs)
Full call history with cost, rate, destination, and duration data.
Usage Analytics
Monitors call trends by trunk, region, or system over time.
Network Monitor (Pinger)
Continuously tests connection quality to catch latency and packet loss.
SIP Call Analysis
Investigate failed or low-quality calls to identify the root cause.
Call Graphs
Visual reports of call performance over time, including ASR and duration.
Audio Optimization
NAT Traversal
Resolves one-way audio issues when calls connect but sound doesn't.
HD Voice Calling
Delivers clearer audio using wideband codecs on every call.
Cloud PBX
Top Features
Call Flow Management
New
Omnichannel Engagement
More ways to engage customers, including SMS and WhatsApp alongside voice.
Local Caller ID
Display local or rotating numbers to appear more local and trustworthy.
Call Blending
Agents handle both inbound and outbound calls in the same shift.
Inbound IVR
Routes callers to the appropriate agent or desk via automated voice menus.
Call Routing Simulators
Test how calls will route before any changes go live.
New
Click-2-Call Integration
Dial with one click from any CRM.
Performance Management & Live Monitoring
Agent Breaks and Time Management
Monitor agent break activity and control system access in real time.
Real-Time Dashboards
Live view of agent activity, queue status, and performance metrics.
Customizable Agent Interface
Customize your agent interface to match your workflows and preferences.
Real-Time Critical Alerts
Notifies managers when key metrics drop below set thresholds.
Call Transfers & Conferences
Route active calls or bring others into the conversation mid-call.
Listen, Whisper and Barge
Monitor live calls, coach agents, or join when needed.
Live Performance Dashboards
Monitor agent performance and call insights in real time.
Analytics & Reporting
Agents Performance Report
Tracks talk time, call volume, and efficiency by agent.
Scheduled Reports
Automatically delivers reports to key stakeholders on a set schedule.
AI Call Analysis
Generates call transcripts with AI summaries, sentiment analysis, and key insights.
Quality & Connectivity
Call Center Regions
Assigns agents to optimal regional servers to reduce latency.
Agent and Network Stats
Tracks real-time connection quality and agent network performance.
Device Connection Management
Automatically redirects low-performing connections to alternative servers.
Built-in Softphone
Browser-based phone with calling, contact, and history features included.
HD Voice
Wideband codecs deliver clearer audio on every call.
Multi-Region Support
Enables globally dispersed teams by routing calls through regional entry points.
Voice Generator
Converts text into voice recordings for IVR flows.
DID Numbers
Top Features
Number Types
Geographic (Local) Numbers
Local numbers tied to specific cities for voice and SMS.
Mobile Numbers
Mobile numbers supporting both calls and texts.
New
Toll-Free Numbers
Free-to-call numbers for inbound contact at no cost to callers.
Premium (Vanity) Numbers
Custom numbers with memorable patterns or digits for easy recall.
National Numbers
Nationwide numbers not tied to any specific city.
Number Management
Fast Purchase
Buy and activate new DID numbers quickly.
Concurrent Channel Options
Run multiple simultaneous calls on every DID without extra numbers.
New
In-Depth Statistics and Analytics
Dashboard view of activity, status, and cost for every number.
Number Portability
Transfer existing DID numbers to CommPeak where available.
PSTN Forwarding
Routes inbound calls from your DIDs to any landline or mobile.
DID Inventory Management
Manage, configure, and monitor all your virtual numbers.
SMS and Fax Forwarding
Routes inbound SMS and fax to TextPeak or a designated email.
Caller ID Reputation
Automated spam detection and reputation monitoring for every number.
HLR LookUp
Top Features
Number Validation
Number Validation
Checks if numbers are active before any outreach begins.
Full HLR LookUp
Confirms a number's status directly from its mobile network.
MNP LookUp
Detects ported numbers to ensure accurate routing.
Carrier and Country Info
Identifies the operator and country associated with each number.
Lead Optimization
Active Number Filtering
Filters out inactive and unreachable numbers from contact lists.
Bulk LookUp
Validates large CSV contact lists in a single upload.
Detailed LookUp Results
Displays validation outcomes and rejection reasons per number.
Downloadable Lists
Exports validated lists for use in your CRM or dialer.
Campaign Performance
Roaming and Portability Insights
Identifies numbers that are roaming or ported for smarter segmentation.
Phone Number Formatting
Standardizes numbers to E.164 or other formats before outreach.