Performance can change in a minute. Live monitoring gives you the performance data you need to stay in the loop, providing a live window into your team's activity, campaign progress, and the customer experience.
Get a live, actionable picture of your entire operation. Understand what’s driving success and where you can improve.
Get a detailed, real-time view of your team's workflow, including agent status, idle time, and breaks. Monitor key performance stats such as call volume, drop rates, and talk time to measure productivity and identify your top-performing agents and desks.
Learn moreHelp agents take ownership of their success. Provide them with a clear view of their personal stats and goals, from total calls to answered calls, right on their own screen.
Learn moreKeep your key metrics in constant view. TV Mode turns any screen into a live, customizable display of your most important operational stats.
Learn moreReal-time visibility is about more than just watching metrics. It's about having the power to act on them to guide your team and refine your strategy.
Know when specific metrics need your attention. Set up alerts for key thresholds, so you can proactively address issues and keep your campaigns on track.
Use live performance data to guide your strategy. If you see a campaign is underperforming, you can reallocate leads or adjust your approach to steer it back on track.
Offer on-the-spot coaching by listening in on live calls, whispering advice only the agent can hear, or joining the conversation to help resolve a difficult issue.
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
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