CommPeak DialerCloud PBX
What is Listen, Whisper & Barge?
CommPeak’s Listen, Whisper & Barge gives contact centers the power to monitor and guide live calls and provides a way to strengthen agent performance.
LIVE COACHING AND INTERVENTION
Improve Training and Strengthen Call Quality
Privately supervise real-time conversations to further improve agent communication skills and quickly intervene to deliver better call outcomes.
Monitor Call Quality
Quietly monitor live calls to uphold your service standards and identify moments where in-call guidance can improve service quality.
Learn moreEnables Live Coaching
Give agents discreet, real-time guidance that helps them navigate live conversations more effectively.
Learn moreIntervene Where Necessary
Managers can take control and join a live call, assisting both the agent and customer to ensure a positive resolution.
Learn moreContact Our Sales Team Today
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
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