Question 1

Does Automatic Number Correction validate that the number is real, or just the format?

Accepted Answer

Automatic Number Correction cleans up formatting and converts numbers into the E.164 global standard. This ensures numbers are dialable, but it does not confirm if the number belongs to an active user. You can validate numbers using [HLR LookUp].

Question 2

How does Automatic Number Correction handle numbers missing a country code?

Accepted Answer

Automatic Number Correction only cleans up the numbers it is given. This means it will format the digits present in a number but does not add a missing country code independently.

Question 3

Does Automatic Number Correction update my original contact lists?

Accepted Answer

Automatic Number Correction never overwrites your uploaded files, so your original data stays as-is while the dialer uses the corrected version for the call.

Question 4

What happens if a number cannot be corrected?

Accepted Answer

Any number that cannot be corrected is marked as invalid. This prevents wasted dialing attempts and ensures the dialer only processes reachable contacts.

Question 5

What types of formatting errors does Automatic Number Correction remove?

Accepted Answer

Automatic Number Correction cleans up formatting inconsistencies that often block a call. This includes extra symbols, repeated prefixes, leading zeros, irregular spacing, and other non-dialable characters.

Question 6

Does Automatic Number Correction increase call setup time (latency)?

Accepted Answer

Automatic Number Correction processes the number before the call is initiated, so there is no impact on dialing speed while ensuring better connection rates.

Question 7

Is Automatic Number Correction compatible with SIP Trunking and API dialing?

Accepted Answer

Automatic Number Correction formats numbers for all outbound calls, regardless of the source. Calls made through SIP Trunking or triggered through the API both benefit from cleaner, corrected numbers.

Question 8

Can I set custom default country codes for different lead lists?

Accepted Answer

Automatic Number Correction does not currently assign default country codes. It formats numbers based on the information provided in each entry, meaning numbers without a country code will remain as-is.

Question 9

Is there an additional cost per minute for calls using Automatic Number Correction?

Accepted Answer

Automatic Number Correction is a built-in feature with no additional per-minute charges.

What is Automatic Number Correction?

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