Go beyond voice with CommPeak’s omnichannel engagement. Bring SMS and WhatsApp directly into workflows, so you can connect with customers on the channels they actually prefer to use, leading to better engagement and more replies.
A phone call is great for a direct conversation, but a text message is perfect for a quick follow-up. With Commpeak’s omnichannel approach you can combine them, creating a more effective outreach strategy.
Turn a missed call into a new opportunity by sending an SMS or WhatsApp message that lets the customer reply when and how it's convenient for them, via a channel they prefer.
Learn moreProvide better support to customers by giving agents full context. The omnichannel inbox shows the entire history of a customer's conversation, so any agent can pick up right where the last one left off.
Learn moreConstant tab-switching drains your agents' focus and time. In addition to voice, we bring SMS and WhatsApp into the CommPeak omnichannel dialer and CloudPBX, helping agents stay focused on the customer.
Agents can manage every interaction without leaving the omnichannel dialer. Because messaging is fully integrated, agents can execute a cross-channel communication strategy faster than ever.
If a call doesn’t connect, agents can send a message via WhatsApp or SMS from within the omnichannel dialer. They can also use templates to save time and ensure consistent, professional follow-ups.
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
All fields are required.