Add voice support to your LiveAgent workspace. CommPeak connects global telephony to your helpdesk, enabling agents to resolve complex tickets over the phone.
LiveAgent is a helpdesk platform that turns incoming conversations into trackable support tickets. Support teams rely on its messaging tools and ticket histories to track and resolve open issues.
Make calls and manage tickets inside the same dashboard.
Call from the dashboard:Start outbound calls right inside LiveAgent instead of opening a separate phone app.
Use the numbers you have:CommPeak connects your existing numbers into LiveAgent.
View customer context:LiveAgent pulls up the customer's history when an incoming call comes in.
LiveAgent queries
Skip the typing. Call from your helpdesk instead.