CommPeak Integration for Microsoft Dynamics 365

The Microsoft Dynamics 365 CRM integration unites your systems into a single connected solution for a great customer experience, even before the talking begins.

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CommPeak’s cloud solutions integrate with sophisticated business intelligence tools like Microsoft Dynamics 365, so you can leverage data insights from AI-driven automation for efficient communications. Get started with this valuable tool today.

The Advantages of Integrating CommPeak With Microsoft Dynamics 365


    Enhance Communications

    Use Microsoft Dynamics 365’s pre-built industry solutions to enhance your contact center operations.

    • Easily capture and analyze critical call information

    • Identify insightful trends and common user cases

    • Use intelligent insights from Conversation Intelligence


    Increase Sales and Retention

    Gain a full, 360-view of the customer journey to personalize your customer services and sales.

    • Use customer-specific information for personalization

    • Automatically keep track of all customer interactions

    • Set triggers for the creation of leads and statuses


    Boost Agent Productivity

    Automate repetitive tasks so agents can focus on their calls and customers, boosting sales.

    • View critical information before answering the call

    • Automatically generate new contacts in the system

    • Effortlessly update notes and all activity history


    Two-Way Data Synchronization

    Drive workflow automation by syncing Microsoft Dynamics 365 and CommPeak data in real-time.

    • Automate your data management logging

    • Reduce routine admin tasks and downtime

    • Increase data visibility for all relevant parties

Customers Succeed With the CommPeak’s Microsoft Dynamics 365 Integration

Discover what customers love about CommPeak on G2, Trustpilot, Google, and other trusted review platforms.

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“The dashboard is pretty straightforward and I can easily find everything I need.”

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“I finally only have to work with really good quality.”

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“Now we can just focus on quickly reaching our customers and leads.”

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Ready to Integrate With Microsoft Dynamics 365?

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