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Vapi and CommPeak Integration

Bring your custom Vapi voice agents straight into your campaign flows. CommPeak manages the leads, pacing, and campaign rules, so you don’t have to build telephony infrastructure from scratch.

Works with
CommPeak Dialer
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platform integration

About Vapi

Vapi is a developer platform for building AI Voice Agents. Because Vapi gives engineering teams full control over how an agent speaks and reasons, it makes the ideal choice for complex, custom conversation flows.

CommPeak Dialer agent list beside a connected Vapi agent fleet panel showing 42 of 60 AI voice agents active across three campaigns
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Dialer and Vapi Together

Connect your Vapi voice agents to CommPeak to run in your high-volume campaign flows.

  • Feed leads at the right pace.Predictive dialing connects live calls to your AI voice agents at the exact speed your campaign needs.

  • Scale capacity on demand.Set active AI voice agent counts to match your shift strategy.

  • Campaign control for supervisors.Operations teams assign AI voice agents to different campaigns directly from the portal.

  • Complete oversight on AI performance.Monitor call outcomes, agent activity, and conversation records inside the Dialer.

Vapi queries

Frequently Asked Questions

Vapi is one of the AI engines the CommPeak Dialer supports. Connect your account, and the AI agents you built in Vapi can join the campaigns your human agents already work on, or take calls from your inbound flows.

No. CommPeak connects to your existing account and nothing transfers over to us.

You will need an AI voice agent in your Vapi dashboard and a private server-side API key.

The trunk, the number your AI voice agent answers on, and the tools an AI agent uses to transfer and end calls. Your qualifying logic stays as you wrote it. If your engineers would rather do it themselves, guided setup walks them through each step.

Only the ones you route to them. For outbound, that means leads in the skill groups you assign, within your account's AI allowed countries. For inbound, it means the IVR step you point at the agent.

Yes. A caller can ask for a person at any point, and you set the other handoff conditions in the agent's instructions. An available agent in the skill group takes the call, with a summary of the conversation so far.

Yes. The portal places a test call to your own device or any number you choose. Test calls run through your Vapi account, so vendor usage applies.

Vapi?Ready to Connect

Your developers built the bot. Now let CommPeak put it to work.

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