Need to go remote with your call center due to COVID-19?
CommPeak is here to help you
Convert your phone calls to text in a jiffy. Use keyword search to quickly identify agent errors and improve scripts.
With vast variety of languages, high accuracy and easy management - your recordings will be transcribed in no time. Watch to learn more about how it works.
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Time & Cost Saving
Reduce the amount of manual work for quality assurance and call monitoring.
Smart Call Analysis
Reveal patterns in the way your agents talk to clients. Wipe out the mistakes and teach everyone proven techniques.
Better Customer Experience
Check if the agents follow your company standards and improve the overall customer experience.
High Accuracy
CommPeak speech conversion service uses Google Cloud Speech-to-Text, powered by machine learning. It guarantees the highest possible recognition accuracy, which also improves over time.
Vast Vocabulary
Our speech recognition engine knows 120+ languages and their variations. The huge vocabulary allows us to recognize the context, transcribe proper nouns, format dates, phone numbers, and so on.
Multilanguage Recognition
Don't worry if your phone call recording includes more than one language. You can select the primary language and up to 3 additional languages. And recognition accuracy will stay up to standard.
Multichannel Transcription
Choose whether to transcribe your agents, clients, or speech from both channels. When you choose to recognize two channels, you'll get comprehensible transcripts in the form of dialogue.
Noise Robustness
Our Speech-to-Text service can separate spoken words from irrelevant sounds. Even if your recording has some external noise, it will not harm the accuracy of speech recognition.
Easy Management
All call transcripts are automatically saved in your user portal. Quickly find any transcript using filters by language and date or advanced keyword search.
Speech-to-Text interface
Use Speech-to-Text as a stand-alone product where you can manually upload any call recordings.
SIP account, PBX, and Dialer Integration
Easily convert call recordings to text, save and manage transcripts in your account.
Earn valuable time by automatically record & transcribe your agents' calls.
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Upload your audio files in WAV, MP3, or FLAC format.
Select the languages of your voice recording and the channels you want to transcribe.
Wait for a little and get your fully accessible call transcripts ready in your portal.
+44 7520 64 00 56
+44 7520 64 00 56
