Enhance your agents’ compliance while saving time by automatically transcribing your call center’s phone recordings. CommPeak’s Speech-to-Text swiftly and accurately converts your agents’ conversations into easily accessible scripts by utilizing Google Cloud’s advanced API technology that recognizes more than 120 languages. Gain detailed insights and ensure compliance without manual monitoring.
With a wide variety of languages and extremely high accuracy, your recordings will be transcribed in no time.
Watch the video to learn more.
Time and cost savings
Reduce the amount of manual work expended for quality assurance and call monitoring.
Smart call analysis
Reveal patterns in the way your agents talk to clients. Correct repetitive mistakes and teach proven communication techniques.
Better customer experience
Establish agents’ consistency and conformity with your company’s standards and improve the overall customer experience.
CommPeak speech conversion service uses Google Cloud Speech-to-Text, powered by machine learning. It guarantees the highest possible recognition accuracy that only improves over time.
Our speech recognition engine knows 120+ languages, including dialectal variations. The expansive vocabulary and advanced technology recognizes context, transcribes proper nouns, formats dates and phone numbers, and much more.
Don't worry if your phone calls typically include more than one language. You can select a primary language and up to three additional languages. The recognition accuracy stays up to standard.
Select which channels you want to be transcribed: your agents, clients, or both. When you choose to recognize both channels, you'll receive access-friendly comprehensible transcripts in the form of a dialogue.
Our Speech-to-Text service can separate spoken words from irrelevant sounds. Even if your recording has some external noise, it will not harm the accuracy of speech recognition.
All call transcripts will automatically be saved directly to your user portal. Quickly find any transcript using filters by language and date or advanced keyword search.
Use Speech-to-Text as a stand-alone product, manually uploading any call recordings.
SIP account, PBX, and Dialer integration
Easily convert call recordings to text, and manage saved transcripts in your account.
Gain back valuable time by automatically recording and transcribing your agents' calls.start now
Upload your audio files in WAV, MP3, or FLAC format.
Select the languages of your voice recording and the channels you want to transcribe.
Wait for only a short time before fully accessing your call transcripts — ready for review in your portal.
Start your free trial in only 5 minutes. NO commitment, NO risk!