Convert your phone calls to text in a jiffy. Use keyword search to quickly identify agent errors and improve scripts.
Time & Cost Saving
Reduce the amount of manual work for quality assurance and call monitoring.
Smart Call Analysis
Reveal patterns in the way your agents talk to clients. Wipe out the mistakes and teach everyone proven techniques.
Better Customer Experience
Check if the agents follow your company standards and improve the overall customer experience.
CommPeak speech conversion service uses Google Cloud Speech-to-Text, powered by machine learning. It guarantees the highest possible recognition accuracy, which also improves over time.
Our speech recognition engine knows 120+ languages and their variations. The huge vocabulary allows us to recognize the context, transcribe proper nouns, format dates, phone numbers, and so on.
Don't worry if your phone call recording includes more than one language. You can select the primary language and up to 3 additional languages. And recognition accuracy will stay up to standard.
Choose whether to transcribe your agents, clients, or speech from both channels. When you choose to recognize two channels, you'll get comprehensible transcripts in the form of dialogue.
Our Speech-to-Text service can separate spoken words from irrelevant sounds. Even if your recording has some external noise, it will not harm the accuracy of speech recognition.
All call transcripts are automatically saved in your user portal. Quickly find any transcript using filters by language and date or advanced keyword search.
Earn valuable time by automatically record & transcribe your agents' callsstart now
Upload your audio files in WAV, MP3, or FLAC format.
Select the languages of your voice recording and the channels you want to transcribe.
Wait for a little and get your fully accessible call transcripts ready in your portal.
Start your free trial in only 5 minutes, NO commitment, NO risk!