Speech-to-Text

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Powerful Call Transcription Service

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Convert your phone calls to text in a jiffy. Use keyword search to quickly identify agent errors and improve scripts.

See it in action

  • check High Accuracy
  • check Vast Vocabulary
  • check Easy Management
  • check Noise Robustness
  • check 120+ languages
  • check Multichannel Transcription
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How Speech-to-Text Raises Call Center Efficiency

Low prices for VoIP calls to all countries

Time & Cost Saving

Reduce the amount of manual work for quality assurance and call monitoring.

Call center performance tracking

Smart Call Analysis

Reveal patterns in the way your agents talk to clients. Wipe out the mistakes and teach everyone proven techniques.

Better Customer Experience

Check if the agents follow your company standards and improve the overall customer experience.

Why Choose CommPeak Speech-to-Text

High Accuracy

CommPeak speech conversion service uses Google Cloud Speech-to-Text, powered by machine learning. It guarantees the highest possible recognition accuracy, which also improves over time.

Vast Vocabulary

Our speech recognition engine knows 120+ languages and their variations. The huge vocabulary allows us to recognize the context, transcribe proper nouns, format dates, phone numbers, and so on.

Multilanguage Recognition

Don't worry if your phone call recording includes more than one language. You can select the primary language and up to 3 additional languages. And recognition accuracy will stay up to standard.

Multichannel Transcription

Choose whether to transcribe your agents, clients, or speech from both channels. When you choose to recognize two channels, you'll get comprehensible transcripts in the form of dialogue.

Noise Robustness

Our Speech-to-Text service can separate spoken words from irrelevant sounds. Even if your recording has some external noise, it will not harm the accuracy of speech recognition.

International Voice over IP network

Easy Management

All call transcripts are automatically saved in your user portal. Quickly find any transcript using filters by language and date or advanced keyword search.

How does it work?

Earn valuable time by automatically record & transcribe your agents' calls

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Handy dialing software for call center agents and managers

  • Upload Recordings

    Upload your audio files in WAV, MP3, or FLAC format.

  • Easy Settings

    Select the languages of your voice recording and the channels you want to transcribe.

  • Get Transcripts

    Wait for a little and get your fully accessible call transcripts ready in your portal.

Ready to get started?

Start your free trial in only 5 minutes, NO commitment, NO risk!

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