A Smarter, User-Friendly Cloud PBX for Call and Contact Centers

CommPeak offers a flexible pricing model for our PBX software, depending on how many concurrent calls you’d like to have. We know that each call or contact center has unique needs, and we ensure our PBX matches them as best as possible.

It takes roughly 24-48 business hours for our professional services team to configure your customized PBX. You just need to answer the pre-setup questionnaire so we know how to customize the system to your needs. After that, you can start calling.

Yes! All of CommPeak’s solutions integrate with more than 50 CRMs and internal management systems. You can keep track of all your communication and customer updates automatically instead of wasting your time entering the data manually.

You can generate customized reports for a given period and include the information relevant to you. This includes total talk time, total idle time, average session time, pauses per session, percentage of answered calls, and much more. You can create these reports based on individual agents, desks, shifts, or any other grouping you decide. You can also schedule these reports to be sent to your email on a regular basis.

CommPeak’s PBX provides customized reports that give you in-depth information about individual agents and your overall performance. Our system also allows you to monitor your operations in real-time from a user-friendly interface. With the easy-to-use software that requires minimal training, you’ll discover new insights that help you optimize your KPIs.

We offer VoIP termination routes to anywhere in the world and DID numbers that can give your business the appearance of having a local presence. Additionally, we have Speech-to-Text, which can transcribe all your call recordings in minutes, and LookUp, which can validate your phone numbers before you call them. To view our full suite of tools, go to the home page or reach out to one of our experts today.