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Why Use VoIP? Benefits of VoIP for Your Business

Veronika Petrenko

June 11, 2020

In a digital era we live in, more and more businesses are looking for advanced alternatives in communication infrastructure. They search for a solution to cut down on spendings without compromising quality or safety and strive to get better annual reports. Voice over IP or SIP trunking is the offspring of the traditional landline telephony with a bunch of new features that can better your corporate telecom experience. Why use VoIP service? And does SIP trunking work better for business purposes? Read on to find answers to these and many more questions.

Top 7 Voice Over IP Benefits

As has been said, there are numerous potential benefits of VoIP over traditional telephony. And it seems that this technology answers all the primary communications needs that companies require from the business phone system. So, let’s have a closer look at the benefits of SIP trunking: 

1. Easy Management & Monitoring

SIP trunking looks difficult, but in fact, it is not. Yes, it’s complex, but you don’t need to be a technician to maintain your contact center VoIP system or rely on your IT team in case of an emergency. All you need to start calling is a stable internet connection and high-quality sound equipment. Your VoIP provider will take care of the rest. 

2. High Reliability

Poor quality calls can leave a bad impression on your customers. Unlike traditional landline telephony, VoIP service ensures reliable voice coverage and best-sounding calls. Of course, if you don’t have problems with your internet connection, or it’s not of the appropriate quality.

3. Cost Savings

If your company is presented worldwide, this means that you make tons of international calls daily. Especially if you own a call center — your bills for calls are huge. Do you have an alternative? VoIP service for call centers can cut your spendings drastically, as the price for international calls doesn’t depend on distance anymore. Besides, most providers do not have any setup fees, and you don’t need to invest in additional hardware or software, just your internet browser.

4. CRM Integration

Your business grows, so does your client base. That’s why you may have no time for adding lead data into your CRM manually. If you don’t want to fail your sales campaign or miss out on hot leads, you should opt for VoIP service for a call center. It can be synchronized with any CRM system, so you will always have a real-time update. 

5. Global Potential

As a service, VoIP has global potential. Combining your data and voice, you can easily consolidate your business location and remote workers, forward inbound calls worldwide, and improve overall customer experience. 

6. Local Presence 

There is no need for physical presence in a certain country. Equipped with DID numbers, you can set up your business with local area codes, establish a strong local presence, and forward your calls to wherever you are located.

7. Mobility

Mobility is one of the benefits of VoIP service you can enjoy, as you are not bound to your office anymore. You do not need to be near a stationary phone all the time waiting to answer calls as you can simply forward them to your mobile phone. This also helps when working remotely or while on business trips. 

Verdict

VoIP service is the right choice for businesses that deal with international calls on a regular basis and have branches in different countries. It eliminates spendings on calls, doesn’t need significant upfront investment, is easy-to-manage, and very reliable. And that’s not a complete list of benefits you can get. Once installed, you can immediately see how VoIP service works for your business. So, why not give it a try?