Customer Data Specialist

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Description

  • Provide exceptional customer service to our large base of customers
  • Responsible to resolve queries and manage customers’ requests through e-mail, chat or phone call within agreed acceptable timeframe
  • Manage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolution
  • Maintain up to date knowledge and assimilate quickly to new products and services, processes, programs, etc.
  • Escalate issues or concerns to relevant person/department as needed in a timely and accurate manner- Draft and compose e-mail or responses that are clear and concise and ensure that they contain complete and accurate information needed by the customer
  • Ensure that all interactions and relevant information are captured in the ticket logging process
  • Work in collaboration and provide additional support to other teams within the organization when needed


Requirements

  • With at least 1 year of working experience in customer service or related field
  •  Excellent communication skills (both written and oral)
  • Client-focused, detail oriented, fast learner and possess good influencing skills
  • Able to multitask and handle stressful situations appropriately and professional
  • Able to work independently with minimal supervision and follow up on outstanding tasks closely
  • A strong sense of ownership, responsibility, and accountability
  • Comfortable to liaise with people across all levels and all offices
  • Confident yet humble
  • Great team player
  • Self-motivated


Benefits