Turn Calls into Actionable Insights with Speech to Text
AI-powered call insights make it easier to save time on reviews, improve training, and quickly identify follow-ups.
AI-Generated Insights
Detailed Call Visibility at Scale
Managers can only listen to a fraction of calls on their own. Speech to Text gives visibility into far more conversations, including what was said and how the call went.
Searchable Call Transcripts
Save time by locating details without replaying full recordings. Search by keywords to find when specific topics were mentioned instead of listening to the entire call.
Call Summaries
AI-generated recaps provide a concise overview of each conversation. Quickly understand the key points of a call and decide if it needs a closer review.
Call Rankings
Find out how a conversation went without replaying it. AI rankings score each call and explain the reasoning behind it.
Find What You Need Faster
When a question comes up about a call, finding the answer shouldn’t turn into a long search. Speech to Text AI insights point managers to the details they need.
Save Time on Call Reviews
Skip the full playback. Use transcripts and summaries to quickly find key details and respond faster.
Track Specific Topics
Quickly spot calls where specific topics were mentioned with searchable transcripts.
Address Issues Preemptively
The sooner a manager knows about a problem on a call, the easier it is to fix. With Speech to Text, managers have the oversight to surface issues and get ahead of them.
Catch Unsupported Promises
Search transcripts for times when agents offered unrealistic solutions or made claims that can’t be honored.
Prioritize Unresolved Calls
Find calls that need follow-up. Low call rankings point you to conversations that ended without a resolution or may need escalation.
Agent Coaching
Train Agents with Real Calls
Training is more useful when it reflects situations agents actually face. Speech to Text’s AI insights help you turn call data into coaching material.
Improve Agent Performance
Help teams learn faster with transcripts and summaries that show agents what to improve and what communication styles to replicate.
Learn From Your Best Calls
Spot the calls that went well. Use high-ranking calls as examples of what works, then coach agents to repeat those approaches.
Contact Our Sales Team Today
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Speech to Text Queries