Why are searchable transcripts better than just listening to recordings?

With searchable transcripts you can save a lot of time finding key moments or specific keywords, without losing time to replaying entire calls.

How quickly are the transcripts and summaries available after a call ends?

AI transcripts and summaries are available for review in the portal within a short time after calls are completed. Processing speed may vary based on call length and number of active agents.

Does the system identify and separate different speakers in the transcript?

Yes, CommPeak’s Speech to Text services identify different speakers, making it easy to follow transcribed conversations.

Speech to Text for AI-Powered Call Insights

AI-generated Insights

Detailed Call Visibility at Scale

Conversations are automatically transcribed, summarized, and scored for tone and sentiment. This gives managers visibility into both what was said and how it was delivered.

Searchable Call Transcripts

Save time by locating details without replaying full recordings. Search by keywords to find when specific topics were mentioned instead of listening to the entire call.

Call Summaries

AI-generated recaps provide a concise overview of each conversation. Quickly understand the key points of every call without replaying the entire recording.

Call Rankings & Sentiment Detection

Identify conversations that need attention through call rankings and tone analysis. Sentiment scores highlight engagement, and whether the issue was resolved.

Smarter Call Reviewing

Improve Performance, Save Time

With AI-generated insights, businesses save time on listening to calls, strengthen training programs, and resolve issues faster.

Save Time on Call Reviews

Skip the full playback. Use transcripts and summaries to quickly find key details and respond faster.

Track Specific Topics

Quickly spot calls where specific topics were mentioned with searchable transcripts.

Identify Positive Customer Experiences

Spot the calls that went well. Use positive sentiment ratings to understand what worked and coach your team to repeat those successful moments.

Catch Unsupported Promises

Detect when agents offer unrealistic solutions or make claims that can’t be honored.

Prioritize Unresolved Calls

Find calls that need follow-up. Sentiment scores help you prioritize unhappy customers, unresolved issues, or potential escalations.

Train with Real Calls

Help teams learn faster with transcripts and summaries that show agents what to improve and what communication styles to replicate.

Be in touch

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SPEECH TO TEXT QUERIES

Turn Calls into Actionable Insights with AI Call Analysis