Maximize Your Sales Outreach

Yes, there are different types of outbound dialer software. They are all designed to meet various business needs. There are predictive dialers like the CommPeak Dialer and power dialers that automatically dial numbers from a list. There are also preview dialers and progressive dialers, each with unique capabilities. In shorter, your outbound dialer software can help improve your contact center's productivity - you just need to find out what works best.

CommPeak charges you for your outbound dialer usage per day per active seat. You'll only pay for the maximum number of concurrent, active talking seats. We bill based on this model instead of a fixed price because we want to ensure you only pay for what you use. For more information or further explanation, get in touch with our sales team. They'll be glad to help.

Nope! While an outbound dialer is primarily geared toward sales teams that might have a high volume of outbound calls, any customer-facing department can take advantage of this helpful technology. If you need to reach out to clients or leads on a large scale, an outbound dialer will significantly increase your operational efficiency.

CommPeak offers you all the tools you need to measure performance with our outbound dialer software. We provide a real-time dashboard so you can monitor what your agents are doing at any given moment. We also offer in-depth analytics and reporting so that you can evaluate your performance over time. Discover key KPIs like average call time, average idle time, and more, and filter by shift, desk, or agent.

There are many different types of outbound dialers (auto, progressive, and predictive, to name a few). You need to identify your goals to find out which is best for your business. What do you hope to accomplish with your outbound dialer software? Which KPIs do you want to increase? Then, find out which providers offer your required software and talk to their sales team.

Yes! CommPeak's support team is available 24 hours a day, seven days a week, 365 days a year, and even during holidays. We make an effort to be there for our customers. Because we work with businesses and call centers located worldwide, we know it's essential to be available whenever necessary. Our customers' success and operational efficiency are our main priorities.

CommPeak's outbound dialer is customizable in many ways. The primary customization options are call routing rules and permission access levels. Call routing rules are highly tailored based on how you set up your agent skills group and lead user groups. Make highly-specific groups to ensure you get the right lead-agent match. You can also decide who gets access to certain data. Of course, there are many more customization options than that, so contact our sales team for a more in-depth demonstration.

Once you get used to working out with our outbound dialer system, it becomes relatively easy to manage and update. However, remember that our dialer software is highly advanced, so it can initially seem overwhelming. The best part is that our customer services team is with you every step of the way, and they'll always be there to support you with any questions or issues.

Adding agent seats to CommPeak's outbound dialer software is not a problem. Our tools and pricing models were explicitly designed to be able to scale quickly based on your needs. Simply let your account manager know you'd like to add another seat, and they'll make the necessary configurations. Your bill will be automatically adjusted accordingly.

Of course! We're here to support you every step of the way for your CommPeak Dialer experience. We offer multiple training sessions. We also open a chat so you can ask questions whenever you need. You'll get a personal account manager to talk to as well. Our goal is to ensure that you feel comfortable working with our outbound dialer independently.