Reliable Virtual Phone Numbers in Japan

Virtual numbers are not bound to a physical location. Instead of a direct telephone line, calls are made with VoIP (Voice over Internet Protocol). You can have a virtual workforce of native speakers to serve Japanese customers without having a regional office. Your business becomes easily accessible at a lower cost for you and your clients.

Your agents can install our free WebRTC Softphone on multiple devices and work remotely. They can also confidently contact your Japanese customers more easily because their calls appear on a caller ID as a regular Japanese business phone number. These features may be simple, but in a country where language, localization, reputation, and reliability are essential to success, they make a huge difference in brand recognition.

Our DID rates vary depending on the country and tend to change depending on the latest market fluctuations. Set up and monthly fees may also apply. Contact our sales team, who will provide you with complete pricing information for the current rates for Japanese virtual numbers. We work with our carriers to get you the best deal possible. Should you purchase virtual numbers from other countries, our support team is available 24/7/365 to assist you.

Once we receive all the requirements, our DID experts will set up and configure your Japan virtual phone numbers for you. You don’t have to do anything; simply wait for the activation process to be completed. The entire configuration takes anywhere between 24 to 72 hours. Once the Japanese virtual numbers are ready for use, they will be assigned to your CommPeak account, and you can make calls immediately.

In general, you need 100 kbps upload/download speed per line. For example, you’ll need one megabyte to handle ten VoIP calls simultaneously. You also need to consider other activities requiring bandwidth if your agents work onsite. If your agents work from home, ask if their ISP (internet service provider) has a data cap. Depending on how many of your virtual numbers in Japan you’ll be using at the time and how many concurrent calls you want to make, your bandwidth needs will vary.

The process for DID replacement is the same as purchasing one online. Reach out to the CommPeak team, and let them know which numbers you’d like to replace. If the documents you submitted are complete and still valid, our DID experts will use them to process your request. You can interact with our live support team within the CommPeak platform anytime. Just as before, your replacement numbers will show up in your account once they are ready for use.

You must submit official documents with your business name, contact number, and current address. Don’t forget to include a copy of your registration certificate and a utility bill not older than six months as proof of address. Once sent to your DID team, they’ll work things out with a local Japanese carrier to get your local numbers as quickly as possible. As long as your paperwork is valid, there shouldn’t be any issues.

Once you use our virtual numbers, you’ll have access to in-depth analytics within the CommPeak platform. You can evaluate important metrics such as status and monthly cost on an intuitive dashboard. However, a much simpler method of testing your numbers would be to call someone’s mobile phone nearby! Does the number show up with the assigned Japanese caller ID? If yes, then your number is working.

Yes. Your agents can take and make calls with CommPeak’s DID numbers. In fact, due to industry regulations, all virtual phone numbers are required to support incoming calls. Your Japanese virtual number functions like a regular phone number, and your customers would feel as if they were talking to a company representative who is physically located in Japan.

As long as you top up your account, you can make as many long-distance calls to Japan as you need. CommPeak operates with a pay-per-use billing model, so you only pay for what you use. Moreover, we don’t have any limits on the number of minutes you can spend calling certain countries. If you have the credit in your account, you can call as much as you want.