Global Reach
Deployment Flexibility and Global Routing
PoP Coverage
Choose your routing point based on geography, or let CommPeak assign the optimal PoP for each call to improve performance, reduce latency, and maintain call reliability.
Channel Limits
Adjust the concurrent call capacity of your trunks to match operational demand and control performance and cost.
Multi-System Compatibility
Improve connection times and call quality by routing through in-country carriers and relying on a globally distributed server infrastructure for stability.
Emergency Call Routing
Support compliant emergency call routing at scale without compromising performance or reliability.
Bring Your Own Carrier (BYOC)
Connect CommPeak SIP trunks to your existing carriers to extend coverage, and benefit from our competitive rates on any platform.*Currently only for Twilio.
JWT Authentication
Secures SIP authentication with tokens and supports embedded calling in your platform, making it easier for users to connect without leaving the interface.
Operational Visibility
Access Control and Caller ID Management
Set rules for call times and destinations to block unauthorized activity and prevent unexpected costs.
Set rules for call times and destinations to block unauthorized activity and prevent unexpected costs.
monitor spending
Cost Controls and Usage Alerts
Competitive Call Rates
Access full service at a competitive per-minute rate without paying for more than you need.
Rate Capping
Set a cap on per-minute rates for outbound calls to manage costs and prevent overspending.
Low Balance Notifications
Get alerted when your balance drops below a set threshold to prevent service interruptions.
Audio Balance Alerts
Plays an audio message when your balance is low to reinforce earlier alerts and help prevent service interruption.
Customizable Alerts
Choose the usage, quality, or connectivity metrics you need to monitor and receive alerts when issues arise so you can investigate and get operations back on track.
Email Alerts by Role
Send alerts to the appropriate people for each issue to keep the right stakeholders informed.
Payment Alerts
Receive an email when a payment is completed for tracking financial activity and keeping records up to date.
Call Insights
Monitoring and Call Diagnostics
Call Detail Records (CDRs)
Access call history with cost, rate, destination, and duration details to monitor performance and manage usage and spend.
Usage Analytics
Monitor call trends by trunk, region, or system to support smarter decision-making.
Network Monitor (Pinger)
Continuously test connection quality to catch latency, jitter, or packet loss before they affect call quality.
SIP Call Analysis
Investigate failed or low-quality calls to find the cause and restore reliable performance.
Call Graphs
See call performance over time with clear visual reports that capture important aspects of your calling activity.
voive clarity
Call Audio Optimization
Fixes one-way audio when calls connect but sound doesn’t, helping ensure clear two-way communication.
Fixes one-way audio when calls connect but sound doesn’t, helping ensure clear two-way communication.
Contact Our Sales Team Today
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
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frequently asked questions