Reimagine the Customer Experience with Cloud Contact Center Solutions

CommPeak is a brilliant decision for businesses looking to set up a cloud-based call center. Our solutions are scalable, and you can easily add or remove extensions. Our routes and quality are incredibly reliable. With shorter routing and robust infrastructure, your calls are handled without interruption. We're also highly cost-effective and work with a wide network of partners to make sure we can offer the best market prices. For more reasons to choose CommPeak, contact our sales team today!

CommPeak offers a pay-per-use billing model that ensures your resources are directly spent on your communications. We also offer custom pricing plans depending on your needs and calling requirements. For example, we have a small, medium, large, and extra-large Cloud PBX according to how many concurrent calls you need to make. Contact our sales team for more information about our prices and to discuss special rates.

Yes! CommPeak's cloud contact center software allows for a high degree of customization to meet your specific needs. You can adjust call routing rules, IVR menus, call recording rules, and more. You can also integrate our solutions with over 50 CRMs and internal management systems. Our professional services team makes all the necessary configurations for you to ensure your solutions are tailored to maximize your performance.

CommPeak's cloud solutions integrate with over 50 CRMs. We can also provide custom integrations so our tools can merge with your unique internal management system. Simply inform our professional services team, and they'll complete the integration for you. We also offer APIs for many of our solutions, like SMS and LookUp, so you can easily integrate these handy tools directly into your platform.

Yes, you can! For instance, even if you're currently working with another provider or utilizing a free PBX, you can create a SIP account with CommPeak and leverage our reliable, high-quality VoIP routes. We also offer an extensive range of DID numbers you can bring to your current systems. We work with you to make sure that if you want to use our services, you can!

Our cloud contact center software can help your agents in a number of ways. First, it can automate routine tasks such as call routing and call-back scheduling, allowing agents to focus on higher priorities. Our Dialer and PBX also offer your agents in-depth analytics so they can review their KPIs. With this data and our call recording capabilities, agents can improve their interactions and boost their performance.

With cloud-based solutions, you'll significantly lower your costs. For one, there are lower infrastructure costs because you don't need to purchase bulky hardware. You'll also have reduced staffing costs because automations will help you optimize your operations and work more efficiently. Providers like CommPeak also offer a pay-per-use billing model that eliminates upfront hefty commitment and licensing fees.

You simply need a desktop with an active internet connection to get started. From there, you only need to sign up for a free account with CommPeak and set up your SIP account. We give you free credit to test our call quality for yourself. Contact our sales team if you'd like to implement a more advanced solution like our PBX or Dialer. Our solutions function perfectly as long as you're connected to the internet.

Yes, you can. We designed our advanced telecom tools to work in tandem, allowing you to leverage their features to the fullest extent. We strongly recommend purchasing our Cloud PBX to manage your VoIP calls better. You can also integrate our LookUp service to ensure that all your leads' phone numbers are valid, saving you precious time. Check out our other integrative solutions, like our SMS services and free WebRTC Softphone.

Cloud-based solutions will not only make your employees' lives easier and cut business costs, but they will also help you to boost your performance results. You can quickly scale cloud telecom services when needed without having to invest in additional hardware. Moreover, cloud solutions typically have advanced analytical dashboards and CDRs that can help you review your KPIs and make necessary adjustments. Cloud solutions are also highly secure, keeping your systems protected.