Healthcare Call Center Software for Outstanding Customer Care

If your office still uses landlines to call patients, then you’re for a big treat. Changing to a VoIP-based communication system significantly reduces your overall expenses. Calling over the internet is much cheaper. Moreover, with cloud solutions, you can automatically log calls and communication activity, saving you time and resources in the long run.

CommPeak has ten points of presence situated worldwide to ensure your VoIP calls are routed through the shortest distance possible. This ensures high quality with minimal delays or interruptions. Your customers won’t have any trouble accessing your offices. If you’re switching from a landline, you won’t even notice a difference in the quality.

Yes! That’s the best part about VoIP. Even though you’re calling over the internet, you can connect to any type of phone, including landlines and mobile. CommPeak provides cost-effective VoIP routes to every country in the world, so if there’s any location you need to call, it won’t be a problem.

Yes, it does. Our Cloud PBX has a customizable auto attendant to route your customers’ calls to the most appropriate extensions. When they call, they don’t need to speak with an operator, delaying resolution times. Instead, they’ll directly connect to the agent that can address their issue.

No. There’s no limit to the number of call recordings you can store with CommPeak. This allows you to go back through any of your calls if necessary. You never know when you’re going to need to listen to a specific call, so CommPeak gives you the option. You can also use Speech-to-Text to transcribe any of these calls, turning them into easily readable scripts.

Yes. On top of our flagship VoIP service, we also offer a range of customizable tools that can work in tandem to optimize your healthcare business further. Our Cloud PBX is particularly helpful when it comes to managing and visualizing your communication activity. We also provide a free downloadable Softphone, turning any device into a fully functioning business phone. Take a look at the rest of our solutions, or get in touch with our sales team to discover how you can fully leverage your communication workflow.

Yes. CommPeak’s systems integrate with more than 50 CRMs and internal systems. We make it as easy as possible for you to get in touch with your customers when you need to. Our professional services team configures your click-to-call integration for you, so no work is required on your end. As soon as they’re finished, you can start calling directly from your internal platform.

Remote work is one of the many benefits of working with CommPeak as your cloud communication provider. As long as your employees are connected to the internet, they’ll be able to work from anywhere in the world. This gives your healthcare business the flexibility it needs to hire the best workers in the market regardless of their location.

First, our VoIP connection quality is unmatched, so your patients won’t ever need to deal with the hassle of interruptions or dropped calls. Second, our intelligent communication management tools make it easy to monitor your operations and optimize the areas that need it most. For instance, you can reduce wait time with our customizable IVR. Our various solutions can take your customer experience to the next level in myriad ways. Get in touch with our sales team today for a free consultation.

Yes. CommPeak primarily works with customer-facing businesses that need to both get in touch with clients and allow their clients to get in touch with them. In fact, we ensure that all of your caller IDs support inbound calls. Whether your healthcare operation is a large-scale contact center that receives incoming calls, or a small health insurance business that’s more proactive, our solutions can accommodate your needs.