Reach More Prospects and Convert More Leads

 Outbound calling software, also known as an outbound automated dialer, is a type of virtual program that automates the process of making outbound calls from a call center or a call center. This software is commonly used in telemarketing, sales, and customer service operations that aim to reach as many customers as possible throughout the day.

CommPeak's predictive dialer is one of the most advanced outbound calling solutions available on the market. It maximizes talk time by connecting outbound agents with live calls only, quickly skipping over the voicemails and ringtones. Our CommPeak Dialer can also easily match leads and agents, ideally based on unique routing rules, increasing their compatibility and boosting the chance of closing the sale.

Outbound calling software will increase your sales team's productivity by automating the dialing process. Your sales agents will reach more leads throughout the day, maximizing their overall opportunities for conversion. This handy software also creates a platform for better lead management, which can then provide insights into call history, lead status, and other relevant data. This information helps sales reps prioritize their leads and focus on the more promising prospects.

As of 2023, we charge $5.50 per day per active seat to use our outbound calling dialer. This means we'll bill you for the maximum number of agents that have used the dialer that day. If the maximum number of simultaneous callers decreases the next day, so do your costs. We operate with the billing model to ensure you only pay for what you use. There are no commitment or start-up fees.

Yes! Our dialer software is highly tailorable to meet your unique business needs. With CommPeak's unique scoring method, you can make sure that your calls are routed the way you want them. You can also create special groups of leads and agent skill categories to ensure you get the perfect lead-agent match. Moreover, we're constantly implementing new features. If there's a way you'd like to customize your dialer experience, let our team know!

We'll do the CRM integration for you! First, the CommPeak outbound predictive dialer already integrates with several popular CRMs. In fact, our solutions currently integrate with more than 50 CRMs and internal management systems. However, if you're working with a customer management program we have yet to work with, our professional services team with configure a customer integration just for you.

As their names suggest, inbound call center solutions are designed to focus on managing incoming calls from customers seeking support or assistance. The solution typically includes tools like automatic call distribution (ACD) and interactive voice response (IVR). On the other hand, outbound call center solutions are tools configured to make a high volume of outgoing calls to customers or prospects for various purposes, like marketing a service or gathering data. The primary outbound call center tool is a predictive dialer.

CommPeak's outbound calling systems help your agents in many ways. It significantly helps them stay organized by integrating with your internal CRM. Agents no longer need to look for information on siloed platforms. The software also helps your agents by eliminating tedious, menial processes like dialing and call activity logging. Everything is done automatically for the agent, keeping them focused on making calls and converting leads.

Our intelligent routing rules allow our outbound call center dialer to match your hottest leads to the most suitable agents. Matching your agents and leads based on shared traits and experience increases their compatibility, ultimately boosting the chances of making the sale. Another way our dialer helps your outbound agents make sales is by connecting them to more liver customers daily. The more opportunities they have to promote your service, the more likely they will convert.

You will need an active internet connection to use our outbound calling software. If you'd like to take advantage of our predictive dialing system, you'll need a minimum of 6 agents calling every day. Unfortunately, with any less, our dialer doesn't function as it should. If you meet these minimum requirements, get in touch with the sales team for your free demo. They'll tell you the next steps.